Steve Adams Email & Phone Number

Chicago, Illinois, United States

- Spearheading cloud-based SaaS integration programs with a focus on Speed to Value, using the dotVal methodology, and establishing strategic partnerships with Fortune 500 companies.- Excelling in client relationship management, ensuring high satisfaction across 10+ clients, with an emphasis on rapid value delivery.- Leading HighRadius implementation.

Chicago, Illinois, United States

• Prime business development/delivery of engagements and programs across the SAP CX portfolio (SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud, and Emarsys).
• Create and support relationships with Go-to-market, Sales and Customer Success Partner teams to advance service sales and strategic service initiatives.
• Interim Consulting Manager for SAP CX Services Midwest and Canada with 20 direct reports.
• Over $3.5m in services sales… Show more
• Over $3.5m in services sales over 12-month period.
• Manage 15+ key customer relationships creating continued strategic growth of services business.

Chicago, Illinois

• Created Opportunity Management Pipeline system utilized by over 75 employees from all of the Americas. System allows every employee to track, document, manage, forecast and engage sales opportunity leads.
• Applied advanced functional and technical principles, theories, and concepts related to requirements, data, usability and process analysis.
• Lead ‘Meet the Expert’ sessions regarding SAP CX Commerce product for SAP Partner ecosystem.
• Provided analytical expertise in… Show more
• Provided analytical expertise in identifying, evaluating and documenting system requirements and procedures that are cost effective and meet business objectives and user needs.
• Directed cross-functional project delivery teams in the identification and resolution of business or systems issues.

Chicago, Illinois

• Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements.
• Provide analytical expertise in identifying, evaluating, and documenting system requirements and procedures that are cost effective and meet business objectives and user needs.
• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope… Show more
• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, sustain high delivery quality.
• Collaborate with project manager and SAP Service Delivery Managers to develop project delivery plans, applying knowledge of the requirements and past project delivery experience to help identify risks and prioritize.
• Provide expertise on the functional use of SAP Hybris Commerce, (e.g. various administrative cockpits and the SAP Hybris Accelerators.)

Chicago, Illinois

• Intermediary between business, technical teams, and vendors
• Identify business process improvements throughout all business units
• Design business process workflows
• Cost savings initiative: reduce IT budget by $1.5 million in non-personnel assets
• Successfully manage 7+ enterprise projects simultaneously.
• Create useable Discovery/Scope documentation based on project requirements.

Greater Chicago Area

• Technical requirements gathering and requirement elicitation - Congregated technical needs and business requirements from internal and external customers. Use interpersonal skills to elicit requirements from the.
• Structured practice and understanding of Agile Scrum and Systems Development Life Cycle. Writing standards and best practices based on the ITIL Service Strategy Methodologies
• User Acceptance Testing - Enhanced test… Show more
• User Acceptance Testing - Enhanced test scripts – Regularly take standardized test scripts and re-write them to improve quality and fit the current industry standard. Client test script writing.
• Risk mitigation – Identifying potential threats and strategically plan solutions for systems and customers.
• BMC Remedy and AppDynamics Administration– Support multiple versions of Remedy and maintained systems infrastructure. Use, support and diagnose issues in our Remedy and Kinetic environments.

Peoria, Illinois Area

• IT Project Leadership – Principal IT lead for all IT customer startup projects.
• Consulting / Troubleshooting – Worked with the customers to bring value to their environment by consulting with staff from C Suites to new employees.
• Project Management – Kept goals and tasks on track for project timeline. Ensured lines of communication between customer and team were always open. Project liaison to customers.
• Established project scope and enhanced Statements of Work.
• Developed… Show more
• Developed documentation and processes.

Peoria, Illinois Area

• IT Project Leadership – Principle IT lead for all IT customer startup projects.
• Consulting / Troubleshooting – Worked with the customers to bring value to their environment by consulting with staff from their President to new employees. This enabled the ability to find disconnects between their IT.
• Project Management – Kept goals and tasks on track for project time line. Ensured lines of communication between customer and team were always open.… Show more
• Project Management – Kept goals and tasks on track for project time line. Ensured lines of communication between customer and team were always open. Project liaison to customers.
• Daily advanced use of Microsoft Project, Microsoft Excel, Microsoft Visio and Microsoft PowerPoint.
• Established project scope and enhanced Statements of Work.

Peoria, Illinois Area

• Demonstrated team leadership – Team lead for all second and third shift agents; always on-call 1st escalation point for issues and outages.
• Lead leveraged support agent for 43 individual client companies.
• Proficient use of ticketing systems: BMC Remedy, Cosima and AutoTask.

Peoria, Illinois Area

• Maintained and managed software and hardware on 150+ computers; Windows and Mac.
• Supported students, teachers, and faculty.

Hamburg Area, Germany

• Level II IT Support

Master’S Degree, Information Systems

Activities and Societies: Collegiate Ice Hockey

Bachelor’S Degree, Computer Networking

Activities and Societies: Collegiate Ice Hockey