Steve Adams Email & Phone Number

Chicago, Illinois, United States

- Spearheading cloud-based SaaS integration programs with a focus on Speed to Value, using the dotVal methodology, and establishing strategic partnerships with Fortune 500 companies.- Excelling in client relationship management, ensuring high satisfaction across 10+ clients, with an emphasis on rapid value delivery.- Leading HighRadius implementation programs, prioritizing swift and effective planning, scope definition, and change management following dotVal principles.- Managing… Show more - Spearheading cloud-based SaaS integration programs with a focus on Speed to Value, using the dotVal methodology, and establishing strategic partnerships with Fortune 500 companies.- Excelling in client relationship management, ensuring high satisfaction across 10+ clients, with an emphasis on rapid value delivery.- Leading HighRadius implementation programs, prioritizing swift and effective planning, scope definition, and change management following dotVal principles.- Managing client expectations and risks adeptly, aligning with client goals and organizational objectives.- Directing agile, global teams, fostering collaboration and performance with a focus on rapid delivery and value realization.- Conducting organizational change assessments to optimize training, communication, and benefits, aligned with the dotVal approach for Speed to Value.- Delivering complex programs successfully, enhancing processes and ROI, exceeding KPIs by 103%.- Maximizing profits and optimizing client program delivery, mentoring direct reports to top consultant rankings. Show less

Chicago, Illinois, United States

• Prime business development/delivery of engagements and programs across the SAP CX portfolio (SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud, and Emarsys).• Create and support relationships with Go-to-market, Sales and Customer Success Partner teams to advance service sales and strategic service initiatives.• Interim Consulting Manager for SAP CX Services Midwest and Canada with 20 direct reports.• Over $3.5m in services sales… Show more • Prime business development/delivery of engagements and programs across the SAP CX portfolio (SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud, and Emarsys).• Create and support relationships with Go-to-market, Sales and Customer Success Partner teams to advance service sales and strategic service initiatives.• Interim Consulting Manager for SAP CX Services Midwest and Canada with 20 direct reports.• Over $3.5m in services sales over 12-month period.• Manage 15+ key customer relationships creating continued strategic growth of services business.• Lead multiple complex SaaS project teams while meeting and exceeding utilization targets.• Identify add-on services opportunities through relationships with customers.• Point of contact for customer escalations; mitigate project risks and right customer expectations while ensuring alignment with program champions.• Provide expert advice on accounts that align with the organizations cloud strategy.• Drive business value through SAP CX technology solutions.• Involvement from start to finish of the sales cycle with complex contractual constructs.• Ensure successful project delivery and customer solution adoption. Show less

Chicago, Illinois

• Created Opportunity Management Pipeline system utilized by over 75 employees from all of the Americas. System allows every employee to track, document, manage, forecast and engage sales opportunity leads.• Applied advanced functional and technical principles, theories, and concepts related to requirements, data, usability and process analysis.• Lead ‘Meet the Expert’ sessions regarding SAP CX Commerce product for SAP Partner ecosystem.• Provided analytical expertise in… Show more • Created Opportunity Management Pipeline system utilized by over 75 employees from all of the Americas. System allows every employee to track, document, manage, forecast and engage sales opportunity leads.• Applied advanced functional and technical principles, theories, and concepts related to requirements, data, usability and process analysis.• Lead ‘Meet the Expert’ sessions regarding SAP CX Commerce product for SAP Partner ecosystem.• Provided analytical expertise in identifying, evaluating and documenting system requirements and procedures that are cost effective and meet business objectives and user needs.• Directed cross-functional project delivery teams in the identification and resolution of business or systems issues.• Member of the Design Thinking team to redesign the Success and Service Delivery Model to maximize efficiency, effectiveness, and customer satisfaction.• Inclusive of Functional Consultant experience listed below. Show less

Chicago, Illinois

• Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements.• Provide analytical expertise in identifying, evaluating, and documenting system requirements and procedures that are cost effective and meet business objectives and user needs.• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope… Show more • Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements.• Provide analytical expertise in identifying, evaluating, and documenting system requirements and procedures that are cost effective and meet business objectives and user needs.• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, sustain high delivery quality.• Collaborate with project manager and SAP Service Delivery Managers to develop project delivery plans, applying knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks.• Provide expertise on the functional use of SAP Hybris Commerce, (e.g. various administrative cockpits and the SAP Hybris Accelerators.)• Lead client discussions mapping business requirements to the SAP Hybris platform.• Provide consultation to client stakeholders and business users in omni-channel-specific business topics, including product catalog modeling, inventory management, pricing strategy, shipping & freight, taxes, international commerce, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, conversion optimization and cross-channel commerce.• Accountable for successful completion of projects/programs. Champions accountability by example.• Direct the configuration and maintenance of project team collaboration space and issue/task management system • Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design.• Apply expertise and experience to draw insights from analytics data (e.g. AOV, page-views, visits, unique visits, line items per order, conversion rates) to identify opportunities to improve KPI’s (key performance indicators). Show less

Chicago, Illinois

• Intermediary between business, technical teams, and vendors • Identify business process improvements throughout all business units• Design business process workflows• Cost savings initiative: reduce IT budget by $1.5 million in non-personnel assets• Successfully manage 7+ enterprise projects simultaneously.• Create useable Discovery/Scope documentation based on project requirements.• Transcribe Business Requirements into documentation• Visual Studios Agile Scrum… Show more • Intermediary between business, technical teams, and vendors • Identify business process improvements throughout all business units• Design business process workflows• Cost savings initiative: reduce IT budget by $1.5 million in non-personnel assets• Successfully manage 7+ enterprise projects simultaneously.• Create useable Discovery/Scope documentation based on project requirements.• Transcribe Business Requirements into documentation• Visual Studios Agile Scrum Lead and Designer• Project capacity and prioritization planning• User Story Creation and Documentation• Lead PaaS (Platform as a Service) project to pull 1000+ servers into the program. Show less

Greater Chicago Area

• Technical requirements gathering and requirement elicitation - Congregated technical needs and business requirements from internal and external customers. Use interpersonal skills to elicit requirements from the customer to further define and develop customer solutions. • Structured practice and understanding of Agile Scrum and Systems Development Life Cycle. Writing standards and best practices based on the ITIL Service Strategy Methodologies • User Acceptance Testing - Enhanced test… Show more • Technical requirements gathering and requirement elicitation - Congregated technical needs and business requirements from internal and external customers. Use interpersonal skills to elicit requirements from the customer to further define and develop customer solutions. • Structured practice and understanding of Agile Scrum and Systems Development Life Cycle. Writing standards and best practices based on the ITIL Service Strategy Methodologies • User Acceptance Testing - Enhanced test scripts – Regularly take standardized test scripts and re-write them to improve quality and fit the current industry standard. Client test script writing.• Risk mitigation – Identifying potential threats and strategically plan solutions for systems and customers.• BMC Remedy and AppDynamics Administration– Support multiple versions of Remedy and maintained systems infrastructure. Use, support and diagnose issues in our Remedy and Kinetic environments.• Development Life Cycle. Maintain a system that can handle multitendency with staffing from all over the world. • Pioneered and optimized custom Knowledge Management Portal. This portal is used by over 200 agents daily and is the primary source for customer specific processes. Through development and testing, the system was improved from an 8 second wait time per search down to .35 seconds while searching through over 3000 active articles; drastic productivity improvement. • Process and Procedure Redesign - Standardized multitenant documentation repository – Worked a massive conversion project to take our Microsoft Word documents, standardize them, then proceed to migrate them all into the BMC Knowledge Management system.• Spearheaded performance and load testing. First point of contact between software provider and company. Able to reduce load times and improve functionality by identifying and troubleshooting issues within the system. Show less

Peoria, Illinois Area

• IT Project Leadership – Principal IT lead for all IT customer startup projects.• Consulting / Troubleshooting – Worked with the customers to bring value to their environment by consulting with staff from C Suites to new employees. • Project Management – Kept goals and tasks on track for project timeline. Ensured lines of communication between customer and team were always open. Project liaison to customers.• Established project scope and enhanced Statements of Work.• Developed… Show more • IT Project Leadership – Principal IT lead for all IT customer startup projects.• Consulting / Troubleshooting – Worked with the customers to bring value to their environment by consulting with staff from C Suites to new employees. • Project Management – Kept goals and tasks on track for project timeline. Ensured lines of communication between customer and team were always open. Project liaison to customers.• Established project scope and enhanced Statements of Work.• Developed documentation and processes.• Strengthened SharePoint knowledge bases and Remedy knowledge articles. Show less

Peoria, Illinois Area

• IT Project Leadership – Principle IT lead for all IT customer startup projects.• Consulting / Troubleshooting – Worked with the customers to bring value to their environment by consulting with staff from their President to new employees. This enabled the ability to find disconnects between their IT department and the rest of the company.• Project Management – Kept goals and tasks on track for project time line. Ensured lines of communication between customer and team were always open.… Show more • IT Project Leadership – Principle IT lead for all IT customer startup projects.• Consulting / Troubleshooting – Worked with the customers to bring value to their environment by consulting with staff from their President to new employees. This enabled the ability to find disconnects between their IT department and the rest of the company.• Project Management – Kept goals and tasks on track for project time line. Ensured lines of communication between customer and team were always open. Project liaison to customers.• Daily advanced use of Microsoft Project, Microsoft Excel, Microsoft Visio and Microsoft PowerPoint.• Established project scope and enhanced Statements of Work.• Developed documentation and processes• Strengthened SharePoint knowledge bases and Remedy knowledge articles Show less

Peoria, Illinois Area

• Demonstrated team leadership – Team lead for all second and third shift agents; always on-call 1st escalation point for issues and outages.• Lead leveraged support agent for 43 individual client companies.• Proficient use of ticketing systems: BMC Remedy, Cosima and AutoTask.

Peoria, Illinois Area

• Maintained and managed software and hardware on 150+ computers; Windows and Mac.• Supported students, teachers, and faculty.

Hamburg Area, Germany

• Level II IT Support

Master’S Degree, Information Systems

Activities and Societies: Collegiate Ice Hockey

Bachelor’S Degree, Computer Networking

Activities and Societies: Collegiate Ice Hockey