My role involves overseeing all activities related to software testing, including designing, implementing, and executing comprehensive test plans and strategies. I work closely with project managers and development teams to ensure the timely and accurate testing of new features and enhancements. Additionally, I focus on improving accessibility for customers with sight impairments by evaluating updates to the live website version of News Agent and Reading services. Key Contributions:• Led the accessibility testing for the RNIB to support HSCNI partner in the Encompass project, aimed at revolutionising healthcare for both staff and patients.• Managed the testing and collaborated with developers to support the security, updates and streamlining and enhancement of application features for systems like Viewpoint.• Empowered staff to seamlessly track service users from admission to discharge through a new system Encompass, facilitating convenient access to treatment history via smartphones or computers.• Spearheaded and supported all aspects of accessibility initiatives in partnership with RNIB and HSCNI, including design, testing, and implementation of updates for the current Health and Social Care recruitment website and upcoming website release by late 2024, ensuring strict adherence to international accessibility standards.• Led testing and all aspects of accessibility for the Volunteer portal allowing volunteers to apply for roles within the organisation.• Supported accessibility initiatives in partnership with RNIB and suppliers of Electronic Patients Record systems by testing and analysing the design and providing improvements for accessibility.

Here I developed and implemented technology programs aimed at enhancing the quality of life for individuals through the effective use of technological solutions. It is worth noting that I delivered personalised technology solutions to partners and clients through proactive communication via phone and email, ensuring specific needs were met. Directed to additional RNIB services and support when necessary.Key Contributions:· Enabled widespread workshops across the region to empower service users and partners in maximising accessible and general technology usage by recruiting and training volunteers to manage Tech hubs.· Forged strategic partnerships with public and private sector entities, leveraging expertise in accessibility to assist organisations in expanding their target audience.

During this time, I focused on designing and developing custom SharePoint solutions tailored to our organisation's needs. I utilised my expertise in SharePoint development tools and technologies to create effective solutions. Additionally, I led the design and development of SharePoint 2016 sites and forms, ensuring they were functional and user-friendly. I also resolved technical issues through the IT help desk, improving departmental support services. Moreover, I collaborated with cross-functional teams to maintain system integrity and ensure user satisfaction.Key Contributions:• Provided expert support to users, facilitating the effective use of Microsoft Office products and navigation of complex SharePoint environments.• Led the 'Bring Your Own Device' initiative, enhancing remote work capabilities for staff during the pandemic.

In this role, I generated accessibility reports aimed at improving user experience for the Translink NI app, ensuring compliance with accessibility standards. I efficiently managed and expedited the resolution of reported bugs, thereby enhancing the app's functionality and reliability. Additionally, I analysed test outcomes and communicated critical issues to the development team for prompt rectification. I also established productive partnerships with external contractors to troubleshoot and resolve app defects. Furthermore, I collaborated with the RNIB to assess app iterations, ensuring adherence to accessibility regulations.Key Contributions:· Successfully modernised the Translink Northern Ireland app, significantly improving accessibility for all users.· Streamlined bug tracking process, effectively managing and resolving issues to optimise app performance.

I actively engaged with the Underwriter platform to comprehend its user experience and functionality. I ensured that new feature updates aligned with client specifications and met business requirements. Additionally, I conducted thorough component testing to affirm the stability of existing features during development stages. Leading user acceptance testing at the conclusion of development cycles, I confirmed the product's adherence to client requirements. Furthermore, I integrated regression testing into our workflows to identify and address bugs effectively. Lastly, I facilitated team discussions to transition our development approach from manual to automated testing, thereby improving testing efficiency and coverage.Key Contributions:· Orchestrated updates to the Underwriter platform, enabling customers to obtain accurate insurance quotes.· Pioneered the shift towards automated testing, significantly increasing test execution within existing timeframes.

• Generated comprehensive reports, conducted tests, and analysed results for the Narrator application, ensuring improved screen accessibility for users with visual impairments during the development of Windows 8.• Assessed and provided valuable feedback on documentation, effectively mitigating risks for the Test Team prior to the implementation of the next Microsoft Office update.• Tasked with identifying prevalent recurring errors during system evaluations, leading to the development of an automation tool to automatically resolve bugs.• Played a pivotal role in representing the team during meetings, acquiring vital information on a product now known as Microsoft Teams for the 2013 Office Suite release