Steve T. Email and Phone Number

• As a GLG expert, I bring 28.5 years of automotive experience to help clients solve some of their toughest business challenges around retail, fleet, commercial, government, police and law enforcement, and transition to electric vehicles• GLG connects decision makers to the right experts, giving them the information and clarity needed to act and make decisions with confidence; its network of experts is the world’s largest and most varied source of first-hand expertise

• Subject Matter Expert | SME | Consultant• Lead Product Trainer, Ford Pro Power Up Academy In-Dealership Electric-Vehicles Training, 2024• Lead Facilitator, Ford Pro Power Up Boot Camp Electric-Vehicles Tour, 2023

• Direct vehicle sales to high-volume Ford commercial fleet customer accounts in 5-state territory• Maximized sales of Ford commercial-vehicles and Ford Pro services through superior customer service and needs assessments, and Ford product and competitive knowledge• #1 company-wide in electric-vehicle sales and Ford Pro services telematics activations, 2021-2022

• Managed Ford’s entire #1 best-selling portfolio of purpose-built vehicles for law enforcement• Responsible for complete lifecycle of managed vehicle lines: concept/launch/end-of-life (Advanced, Product and Brand Marketing)• Oversaw all facets of multi-channel customer communications, paid and earned media• Supervised 5 outside agencies and vendors, and assistant marketing manager• Public face of brand at law-enforcement conferences/trade shows/media interviews/media events• Drove vital voice-of-the-customer feedback via Ford's Police Advisory Board and other sources to continuously improve products• Increased market share from 60% to 68% 2015-2018• Top Achiever performance reviews 2017 and 2019

• Managed 7 vehicle lines destined for Asia-Pacific, Caribbean, Central America, Middle East and Sub-Saharan Africa• Drove voice-of-the-customer feedback into gated product-development process to ensure correct vehicle content for each market• Secured Mustang release in 60+ new markets, including 30+ RHD markets for the first time in its iconic 50-year history• Supervised 4 order guide analysts and all export order guides for assigned vehicle lines

• Developed data-driven analyses/POVs for executive management to guide/shape current, future, and potential product investment• Generated ad-hoc product, volume and competitive studies to assist Product Marketing in making future product decisions• Projected/forecasted sales of Ford and competitive vehicles based on Ford product Cycle Plan and competitive intelligence

• International Service Assignment, based in San Juan, Puerto Rico• Planned and drove sales, market share, and wholesale sales growth, overseeing Ford dealers in 22 countries• Achieved 117% of aggressive-growth sales program and 115% of aggressive-growth production program, 2005-2007

• Developed/executed regional marketing/advertising plans; $16M regional/dealer association marketing budget• Managed/shaped Tier II advertising strategy, in conjunction with dealer advertising board, media and other partners• Supervised outside advertising agency and Regional Marketing Coordinator• #1 Overall ranking of 17 Regions, 2004

• Developed/executed dealer representation plans/actions to promote Regional sales growth via strong and profitable dealer body• Supervised Franchise Development Coordinator in Retail Development Manager position• #1 Customer satisfaction of 17 Regions, 2003; 23% dealer profitability increase, 2002-2003

• Managed Zone sales and vehicle production, sold wholesale production to franchised dealers• Consulted/motivated franchised Ford dealers to improve retail sales, market share, customer satisfaction and profitability

• Represented Ford Motor Company to Ford customers at Detroit Customer Assistance Center• One of three selected for unique Intensified Customer Concern Definition pilot project