Stephen Caustick Email & Phone Number

Hastings, Hawke’S Bay, New Zealand

Maintenance of the school student management system (Kamar) including parent portalMaintenance of both computer and user desktops and laptops and keeping accurate recordsOrdering and signing TELA (teacher laptops) and setupLiase with IT Support CompaniesNetwork TroubleshootingUse of Papercut Management softwarePrinter/photocopier maintenanceMaintain wireless systemDaily contact with staff and students and helpdesk issuesMicrosoft Active directory knowledgeManagement of Google Suits for education management consoleLooking after the computer system at Akina Activity CentreManage Firewall (N4L)

Gisborne & Hawkes Bay, New Zealand

Providing IT services to the residential and commercial sectors within the Hawkes Bay region.

Gisborne & Hawkes Bay, New Zealand

Auckland, New Zealand

Working in a Microsoft focused Managed Services team providing Level 1 and 2 support to internal and external customers.

Permanent role in a niche company specializing in mobile conformance for New Zealand network providers. As a Product Assurance Engineer I tested manufactures devices, usingnetwork operator’s specifications, to ensure correct functionality.

A month long, fixed-term contract as part of Alcatel-Lucent’s Auckland drive test team, using Agilent and Qualcomm measurement systems to determine CDMA & WCDMA network quality.

Performing IOT and GCF field trials in the UK and mainland Europe for FOMA mobile handsets.Key Responsibilities - Field trial testing of mobile handsets for European network compatibility, which involved regular international travel for up to five weeks at a time, to test roaming compatibility across all providers in different locations. Compiling detailed testing records and submitting these via FTP.Systems - Laptops with dual Windows environments to ensure data integrity. OMTN2 and OMT3 – Test Logging software.Prototype and in-development FOMA mobile handsets.Achievements - Worked sole charge, in often less than optimal testing environments, e.g. train stations. Responsible for devising test schedule required for each location. Supervised Japanese engineers visiting European testing locations. Managed relationships with 3rd party test organizations. Refined testing procedures to increase number of tests performed and reduce time taken.

Key Responsibilities Handset testing against 3GPP specifications for GCF / PTCRB and R&TTE certification.Generating reports for product manager review.Building working relationships with customers to help deliver accreditation. Providing feedback to customers for non-compliant results. Systems- Handset manufactures applications. Anite SAT / Rhode & Swartz TS8916B / Rhode & Swartz CRTU-G – Protocol testing environments. Anite RAMS / Rhode & Swartz TS8950-GW / Anritsu ME7873F / AT4 Wireless MiNT - RF testing environment. Comprion IT3 - (U) SIM test environment.Achievements - Learned operation of test environments quickly. Functioned as Anite SAT test environment expert.Promoted to Senior Engineer as recognition of skills and experience.Refined test processes on Rhode & Swartz CRTU-G protocol testing environment by using manufacturer’s database to produce reference documents for test engineers.Trained engineers new to organization. Was informal resource within team for support with test equipment, process and IT issues. Operated a wide variety of 2G, 3G, and HSPA test equipment for both Protocol and RF testing requirements.Seconded to South Korea to perform Senior Engineer duties in custom built Laboratory. Was first member of UK staff sent to Korea to assist with commissioning of new lab, which achieved accreditation within 4 months, and supervised installation of air conditioning / mains power and IT network.Supervised installation of Anritsu ME7873F test environment and undertook accreditation with UKAS representative.Initiated training of local engineers.Undertook weekly & monthly calibrations of test equipment.Functioned as in house IT support and ensured weekly / monthly back-ups of IT network. Worked to create common ground between local Korean staff and those from UK.

Worked as part of the SAT Maintenance team maintaining Anite flagship GSM Phase 2+ protocol test environment.Key Responsibilities -Managed ongoing upgrade of test cases and ensure these were compliant with 3GPP 51.010 specifications. Managed high-level customer queries and product issues relating to SAT product. Performing regression testing of new product releases.Systems -Anite GSM Phase 2+ protocol tester / TEDi TTCN editor. Racal 6103E RF test sets.Achievements -Assumed responsibilities for liaising with QA team to ensure standards were met for all new software releases.Became first point of call for queries and day to day management of team.Was first point of call for outsourced test case development.Implemented PCS1900 band and Supplementary Services test cases.Worked to develop strong team dynamic by organizing social activities.

Part of two person team supporting and maintaining 100 user network; over three close office locations. Key Responsibilities Providing first and second line IT support. Conducting daily and weekly backs of IT network.Monitoring of network performance.Systems Microsoft Windows 95 / 98 / 2000 Professional/ XP and Vista (used in later years).Microsoft Windows NT 4 Server / Windows 2000 Server / Exchange Server 5.5.Microsoft Office Suite.Novel Netware 3.12 System Tools.McAfee Antivirus software.DLT tape drivers.Firewall-1. Achievements - Created new user information sheet to assist new starters with using IT environment.Wrote job manual for own position to be used by myself and subsequent employees.Assumed responsibility for network in absence of IT manager. Contributed to smooth day to day running of network, which seldom saw problems, including no Y2K errors.

Diploma Of Network Engineer, Computer Systems Networking And Telecommunications, Pass

Self directed learning diploma covering Windows Server 2008 R2, Exchange Server, SQL Server, Access,2010, CompTIA Network+ & Project+,

Cisco, Ccna Routing & Switching

Hnd, Computing

Gnvq, It Applications

Education record