Stephen C.C. Wong Email & Phone Number

3622 Victoria Park Ave

Lead/plan Initiatives (short term/long term)Facilitate day-to-day needs of sales teamCommunicate updates/investment opportunities to team membersSecure Listings and Investment ProductsRecruitment InitiativesEffective Marketing PlanningProvide Tools to Realtors to effectively produce sales and high level of customer serviceReferral Programs

Lead/plan Initiatives (short term/long term)Facilitate day-to-day needs of sales teamCommunicate updates/investment opportunities to team membersRecruitment InitiativesEffective Marketing PlanningWebsite Creation Referral Programs

Lead/plan Initiatives (short term/long term)Facilitate day-to-day needs of sales teamCommunicate updates/investment opportunities to team membersRecruitment InitiativesEffective Marketing PlanningWebsite Creation Referral Programs

Lead and support a team of 26 FTE consisting of 3 Team Leads / 8 Lead Officers / 14 Senior OfficersFacilitated monthly team meetings, weekly management meetings, monthly coaching sessions.Conduct structured coach and develop sessions with teamAct as first escalation point for risks/exceptions/complaintsCo-ordinate the day-to-day tactical priorities/initiativesFormal liaison with Correspondent Banks/FI/Internal DepartmentsInvolved in process improvement… Show more Lead and support a team of 26 FTE consisting of 3 Team Leads / 8 Lead Officers / 14 Senior OfficersFacilitated monthly team meetings, weekly management meetings, monthly coaching sessions.Conduct structured coach and develop sessions with teamAct as first escalation point for risks/exceptions/complaintsCo-ordinate the day-to-day tactical priorities/initiativesFormal liaison with Correspondent Banks/FI/Internal DepartmentsInvolved in process improvement initiativesInvolved in BAT/PAT and system deployment/enhancementsDevelop/Implement 6 - 12 month goals within Payment InvestigationsAct as Business owners of system applicationsAttestation of team access Produce monthly reports on business results/SLA Show less

Conduct investigations on cases related to AML issues and Suspected Fraudulent Activity.Communicate with overseas banks in regards to Payment Investigation issues via Phone conversation or Swift Messages.Review Inbound/Outbound SWIFT messages against regulatory lists detailing Sanctioned Countries, Blacklisted individuals/vessels/companies and suspect individuals deemed by Corporate Security.Communicate with TD Australia in regards to MF issues relating to Asia-Pacific areas and… Show more Conduct investigations on cases related to AML issues and Suspected Fraudulent Activity.Communicate with overseas banks in regards to Payment Investigation issues via Phone conversation or Swift Messages.Review Inbound/Outbound SWIFT messages against regulatory lists detailing Sanctioned Countries, Blacklisted individuals/vessels/companies and suspect individuals deemed by Corporate Security.Communicate with TD Australia in regards to MF issues relating to Asia-Pacific areas and daily activities.Assist FIU/Corporate Security/Branches/BSC in monitoring TD Accounts by providing wire payment details suspected of irregular behaviourParticipate in process improvement initiativesReporting and Analysis of statistical data:MF StatsMT950 StatementsRequest for wire payment details totalsMonthly totals by officeAccept/Deny Checklist Verification Show less

Supervise/evaluate/train a team of payment officers Monitor Queuing system (IPS) to assure all cut-offs are met.Communicate with various departments at GOS (Current Accounts, AML, Communications, Help Desk, Research and Enquiries, Current accounts, Funding.)Investigate same-day return itemsInput/Review Cases w/ IntelliTracs and TSOPCheck Credit Hold items for cover/credit confirmations (BofA Direct/RCM Dashboard/MT910)Check CAD covers and communicate with Credit Admin on… Show more Supervise/evaluate/train a team of payment officers Monitor Queuing system (IPS) to assure all cut-offs are met.Communicate with various departments at GOS (Current Accounts, AML, Communications, Help Desk, Research and Enquiries, Current accounts, Funding.)Investigate same-day return itemsInput/Review Cases w/ IntelliTracs and TSOPCheck Credit Hold items for cover/credit confirmations (BofA Direct/RCM Dashboard/MT910)Check CAD covers and communicate with Credit Admin on release of Cad Cover paymentsBalance IPS/LMS end of day.Investigate incoming/outgoing swift and branch paymentsDR/CR accounts (nostro/vostro) via Global IDAPSReview/Release messages via MervaCoverage:USD Cash CoordinatorTrained in coordinating end of day USD trades between Traders and Bank of AmericaInvestigate credit/cover issues with various departmentsMonitor the balances of Pooled accounts (DAF/BOFA DIRECT)Reconcile receive lists Update USD Account Status SpreadsheetCoordinate time sensitive payments between several areas and Bank of AmericaLVTS CAD Cash CoordinatorTrained in executing end of day CAD cash balances between Traders and various Schedule A banksMonitor the balances of various Vostro accounts with the assistance from Credit AdminCorrect/Adjust entries for Reject Payments / Telex Re-types / NBD / Deleted PaymentsBalance IPS results against LMS figuresCheck MT210 - Notice to Receive against actual paymentsMonitor the banks Multicap and BilateralAssure all Certipay (E-mail money Transfers) / Taxes / Fundserve / EDS / ACSS are all formatted correctly and executed in a timely manner. Show less

Ensure accurate processing of Wire payments (incoming/outgoing) Via IPS.Assist with the Manual Payments DeskFamiliar with checking deletion reportsProvide a reliable source of reference for control, reconciliation and investigation AMLAid in train new employees on CIF lookups and PHONBEN proceduresEnsure verification of payment messagesIdentify and Monitor Time-Sensitive SettlementsReview Global EntriesSundry duties

Perform Excellent Customer Service duties to Corporate/Small Business Clients.Perform daily business teller duties using S3 and Admin Apps.Investigate Customer transactions to detect for fraudulent activityRecord daily teller cash totals.Actively participate in cheque batching throughout the day.Calculate monthly transaction totals for CSR.Reconcile daily fraud activity report.Update CSR records.Record minutes for weekly huddle meetings.

Bachelor Of Commerce, Business Management; Economics & Management Science; Statistics

Education record

Bachelor Of Commerce (Bcom), Economics And Scientific Management