As the Head of Technology and a key member of the county executive team, I drive technology initiatives that directly shape and advance the county's strategic goals. By leveraging IT and GIS, I ensure that technology solutions align with the county’s vision for growth, efficiency, and community impact. My leadership fosters innovation, enhances collaboration, and supports data-driven decision-making across departments, helping build a foundation for sustainable growth and improved services for residents and stakeholders.Building IT Strategy and Roadmap: Developing a comprehensive IT strategy and roadmap that strengthens the county’s overall strategic objectives, ensuring technology initiatives support long-term goals.Transforming IT Organization: Elevating the IT function from a basic utility to a strategic partner within the county, fostering trust and delivering technology solutions aligned with organizational goals.Implementing Tailored ERP Solutions: Develop and deploy customized ERP systems to streamline workflows and minimize reliance on paper-based processes.Upgrading Technology Stack: Executing a hybrid cloud-first strategy to modernize the county’s technology infrastructure, enhancing security, integration capabilities, and overall performance.

Head of IS and IT. As a key member of the Liquid leadership team, I spearhead initiatives in business strategy, IT governance, and operational policy development. I have a proven track record of implementing technology solutions and integrating tech stacks across all areas of the agency. I lead both in-house and contracted technical teams, fostering collaboration and driving performance to achieve organizational goals.Implemented Mavenlink (Kantata) ERP: Successfully integrated with Jira and Salesforce to enhance operational efficiency, enabling automated and accurate business metrics through custom MAQL-based business intelligence dashboards.Led Full Tech Stack Migration: Orchestrated the transition from outdated on-premises systems to a SaaS/PaaS environment within the first year, facilitating a seamless shift to a fully remote and hybrid work model.Developed Cybersecurity Roadmap: Designed and implemented comprehensive cybersecurity policies and procedures focused on defense-in-depth strategies, ensuring ongoing investment and robust implementation.Streamlined IT Asset Management: Enhanced user onboarding and offboarding processes through Jamf Pro, providing centralized management and standardized builds for all IT assets.Implemented Okta SSO: Streamlined role-based access assignments and improved end-user self-service capabilities, optimizing application management to boost productivity and enhance security.Established SOC 2 Compliance Framework: Developed policies, procedures, and operational methodologies that provided a clear roadmap for achieving Type 2 compliance and certification.

Freelance IT & ERP consulting: Technical project leadership specializing in ERP project management, implementations, and upgrades. Server / network Infrastructure project management.

As the leader of the Deployment team, I drove enterprise-level, billable, cross-functional IT and ERP technical projects across all Viewpoint product lines, ensuring successful implementation and client satisfaction.Oversight of Deployment Engineering Team: Led the team responsible for ERP installations, upgrades, migrations, and conversions for both Enterprise and Mid-Market clients, providing top-tier billable support for on-premise and cloud-hosted SaaS environments.Central Point of Contact: Served as the primary liaison for Professional Services infrastructure and software projects, overseeing Statement of Work (SOW) creation, estimation, budgeting, scheduling, and project execution to ensure alignment with client needs and project goals.Key Stakeholder in SaaS Solutions: Acted as the Professional Services lead for Viewpoint’s SaaS offerings, including VFC (Viewpoint For Cloud), VEC (Viewpoint Enterprise Cloud), and PCC (Pro Contractor Cloud), driving hosted software development and implementation initiatives.

Led client-facing, enterprise-level implementations of Vista, VCM, MFM, and Team ERP software, collaborating closely with C-level executives from project inception through to completion.Portfolio Management: Concurrently managed a portfolio of over 30 Vista ERP implementations, ranging from mid-market to enterprise-level projects, ensuring timely delivery and client satisfaction.Server Migration Program: Independently developed and led the Viewpoint Vista/VCM/MFM server migration program, overseeing client hardware and software ERP migrations and platform upgrades, including transitions from on-premise to cloud environments.ERP Implementation Leadership: Directed enterprise-level implementations of Vista, MFM, and Enterprise Content Management ERP systems within customer-hosted, PaaS, and Viewpoint SaaS cloud environments, ensuring successful integration and operational efficiency.

Collaboration with Global Sales and Marketing Teams: Worked alongside international sales and marketing teams to build and integrate business processes within SAP, facilitating cross-border operations and enhancing global efficiency.Active Participation in Project Approval Committee: Engaged in Project Approval Committee meetings to evaluate and approve new sales opportunities, contributing to strategic decision-making in a multicultural environment.English Language Direction for Global Communications: Provided English language guidance and copywriting for sales and marketing communications, ensuring clarity and effectiveness in messaging for diverse international audiences.

Led consulting efforts for SAP Business One ERP, focusing on support, planning, reporting, and system enhancements to optimize client operations.Team Leadership for SAP Project Portfolio: Established and directed a dedicated team to oversee the SAP project portfolio, ensuring alignment with client goals and efficient project execution.Management Advisory for SAP B1 Functionality: Provided expert management advisory services on SAP Business One functionality and supporting software, helping clients leverage technology for improved business processes.Design and Configuration of ERP Solutions: Designed and configured a comprehensive suite of ERP workflow forms for sales, accounting, purchasing, and manufacturing, enhancing user experience and operational efficiency.Initiation of Operations Review Process: Launched and managed a new SAP Business One operations review and support process, driving continuous improvement and ensuring sustained system performance.

Provided strategic leadership in end-to-end ERP program management, encompassing SAP SD, LO, MM/PP, FICO, and systems development. Leveraged extensive IT and IS project management experience to ensure effective project planning, quality assurance, and risk mitigation. Oversaw day-to-day operations, including the establishment of policies and procedures, ERP configuration, personnel management, performance reviews, and professional development initiatives. Conducted weekly on-site management team meetings to present project status updates and address outstanding action items.SAP Customer Relationship Management Implementation: Led the successful implementation of the SAP CRM module, facilitating retail customer data capture and enabling targeted marketing campaigns for specific customer groups.Streamlined Retail Payment Processing: Improved showroom retail payment processing by spearheading the development and implementation of an in-house SAP/ABAP customer down payment processing system, enhancing operational efficiency.Enhanced Sales Process Operability: Increased operability and reduced cyclical costs of the Ann Sacks Dealer sales process by creating a locally hosted, web-based B2B sales and dealer information portal, fostering better communication and resource accessibility.Established “SAP Super User” Team: Improved employee training procedures by establishing and leading a dedicated “SAP Super User” team focused on business and sales process excellence, driving user adoption and system proficiency.Enhanced Profitability Reporting and Visibility: Elevated profitability reporting and sales process visibility by introducing executive-level cross-functional reporting dashboards through SAP Data Warehouse and Cognos reporting software, empowering data-driven decision-making.

Oversaw IT and IS operations and project management across all locations, including retail showrooms, headquarters, manufacturing, and distribution centers. Responsibilities included SAP project leadership, transition management, risk mitigation, project planning, architecture design, and hardware and software administration. Managed enterprise systems processes, retail support, tier-3 user support, SAP data warehouse/BI reporting, and vendor analysis.Enhanced IT Quality of Service: Increased IT quality of service (QoS) and reduced technology costs by successfully leading a comprehensive upgrade of corporate office telephony hardware and software systems, resulting in improved communication efficiency.Cost Reduction and ROI Improvement: Achieved significant cost reductions and increased return on investment (ROI) for voice and data services through strategic analysis, consolidation, and standardization of service contracts across 20 retail showrooms and 2 distribution centers.Directed IT Operations for Expansion: Successfully directed IT operations and support during the expansion of showroom locations and the corporate office, ensuring seamless integration of new sites and continuity of services.

Managed comprehensive IT system administration, encompassing Windows and Novell server and network operations, hardware and software upgrades, user administration, purchasing, SDLC application development, and office machine maintenance and support. Provided tier-2 point-of-sale and user support to ensure optimal operational efficiency.Network Operating System Conversion: Successfully facilitated the conversion of the network operating system from Novell NetWare to Windows Active Directory across all business locations, enhancing system integration and user management.Cost Reduction and IT Asset Management: Reduced costs and improved IT asset management by standardizing technology purchasing, build, and distribution methodologies, resulting in more efficient resource allocation.Intranet Development: Designed and built the Ann Sacks intranet, creating a centralized platform for internal communication and collaboration that enhanced employee engagement.Communication Systems Management: Designed and managed the Data and PBX communication systems for Ann Sacks headquarters, retail locations, manufacturing, and distribution centers, ensuring seamless connectivity and operational reliability.

Served as the primary IT support and single point of contact for the Information Technology program at Sandy High School. Responsible for designing and installing network infrastructure across all district locations, ensuring reliable connectivity and efficient operations.Network Design and Installation: Led the design and installation of network systems at multiple district locations, optimizing performance and scalability to meet educational needs.Windows Server and Workstation Configuration: Installed and configured Windows servers and over 150 workstations, ensuring optimal functionality and user experience.Server Maintenance and Upgrades: Conducted ongoing server maintenance and implemented network architecture upgrades, collaborating closely with the network administrator and IT program manager to enhance system performance and security.Workstation Support: Provided comprehensive workstation support, addressing technical issues promptly to minimize downtime and ensure a seamless educational experience for students and staff.