UCaaS - Managing relationships with UC customers and service providers.

• Manage client relationships acting as SPOC for negotiating contracts, creating SOWs, scheduling activities, manage execution, and accountable for all deliverables.• Manage testing teams of varying skill-sets which are geographically dispersed across Canada• Although covering all forms of software testing within a variety of industries, my main focus is within the digital media space.o Testing Levels (Unit, Integration, System, Regression, Acceptance, Maintenance)o Testing Types (Functional, Efficiency, Usability, Reliability, Changeability, Portability)

• Oversee Migration/Cutover Projects between Ericsson and their Customer(s).• Co-ordinate appropriate dialogue between Ericsson & the Customer’s Engineering, Operations (including Implementation and Optimization), Customer Service, Billing, Real Estate, et al.• Validate the technical & engineering logistics of Project goals. • Develop & communicate Project Plan that will minimize Network disruption.• Ensure all functional teams (Ericsson & Customer) are appropriately resourced to maintain Project Schedule.• Mitigate Project risks to obtain project goals.• Provide customer with experienced input to address Network concerns.• Troubleshoot Network issues (HLR, Translations, T1/E1, Rf & Network Optimization Settings, Global Parameters & other Datafill concerns).• Develop and oversee post cutover Process & Procedures.• SDLC/Agile/Scrum Master• Obtain Customer Sign-Off of Project deliverables.Wireless Platforms: GSM, UMTS, CDMA, LTE, EVDO, HSPA+Technical Environment: In-house App development, MS Office, MapInfo, SQL server, HTML web design.

• Recruit & Manage the TAC team of Support Engineers to support Huawei’s North America customer base for WCDMA, LTE, & DSLAM products• Create and oversee the initial build of the Technical Assistance Center & Captive Lab facility• Develop & implement various processes with Huawei North American customers:o change managemento software deliveryo request management (Trouble Ticketing)o technical & managerial escalationo issue resolution & reportingo software validationo security testingo supply chain & spare part management (repair & return)Wireless Platforms: WCDMA, UMTS, DSLAM, LTE, HSPA+Technical Environment: In-house Apps, Huawei web tools & Apps, Lotus Notes, MS Office, MapInfo, SQL server

• Oversee entire Cutover Project between Nortel and their Customer(s).• Co-ordinate appropriate dialogue between Nortel & the Customer’s Engineering, Operations (including Implementation and Optimization), Customer Service, Billing, Real Estate, et al.• Validate the technical & engineering logistics of Project goals. • Develop & communicate Project Plan that will minimize Network disruption.• Ensure all functional teams (Nortel & Customer) are appropriately resourced to maintain Project Schedule.• Mitigate Project risks to obtain project goals.• Provide customer with experienced input to address Network concerns.• Troubleshoot Network issues (HLR, Translations, T1/E1, Rf & Network Optimization Settings, Global Parameters & other Data-fill concerns.• Develop and oversee post cutover Process & Procedures.• SDLC/Agile/Scrum Master• Obtain Customer Sign-Off of Project deliverables.Wireless Platforms: AMPS, TDMA, GSM, UMTS, CDMA, HSPA+Technical Environment: In-house Apps, MS Office, MapInfo, SQL server, HTML web design.

Contract position (6 months)• SDLC/Agile/Scrum• Implementation of the Trouble Ticketing Module of Metesolv's TBS (Telecom Business Solutions) application within Customer Service, Operations, & Engineering.• Operational process evaluation and planning.• Change management co-ordination.• Documentation (Business Requirements, Risk Mitigation, Project charting, Status reporting, Technical documentation).• Co-ordination of Data Migration from legacy systems to new products.• Data mapping & documentation• Future process planningTechnical Environment: Microsoft Office, MapInfo, SQL server, HTML web design, WinNT/XP/2000/2000 Server, Network (TCP/IP) Management (Routers & Security), Crystal Reports, Database Design & Management, Visual Basic.

• Supervise the 24-hour monitoring and Trouble Ticketing of the wireless networks within Bell Mobility.• Supervise the Surveillance and Real-time Analysis of CDMA1900, CDMA800, AMPS800, TDMA800, Paging, Fibber, & Microwave Networks.• Develop new surveillance techniques and tools to minimize downtime, and maximize reliability.• Analysis of Business Processes within Operations/Engineering, and suggesting/proposing solutions to obstacles in order to maximize efficiency.• Identify Business needs and introduce new processes and/or enhance existing processes, to address these needs.• Implement new processes while highlighting how it provides opportunities to enhance each department's productivity.• Develop and maintain a solid communication link with Executive levels to ensure all business needs are met efficiently, effectively, and in a cost effective fashion.• As Ontario's Webmaster for Bell Mobility, oversee the development of a functional Intranet site that is utilized by all end users of the company (currently Ontario & Quebec).• Integrate aforementioned new tools & processes into the Intranet development process.• Web master for Operations' Intranet development, where tools required for above surveillance and information sharing/reporting, are all web-based to allow greater flexibility for remote functionality.Wireless Platforms: CDMA, TDMA, AMPSTechnical Environment: Bell “In-house” Tools, Microsoft Office, MapInfo, SQL server, HTML web design, Database Management (Sybase)

• Cellular & PCS remote Optimization, which includes, but not limited to; Network wide OM & Log Analysis for both CDMA & AMPS Networks.• Investigation, analysis, and optimization of network "HOTSPOTS".• Propose additions to, or re-configuration of, the current network (sites, radios, channel elements, T1's, BSC re-homes) to address issues where needed.• Co-chair monthly hotspot (Trouble Ticket) meetings (CDMA, AMPS, Paging, & Facilities Transport). This information/process will play an integral role in finalizing the company's LRP, in addition to providing a forum for all parties (Customer Service, Sales/Marketing, Real Estate, Engineering, Operations, and R&D) for an opportunity to openly discuss Network & customer related issues.• Develop & maintain a prioritized reporting process for network "Hotspots" and the implementation process to ensure these issues are addressed in a timely fashion.• Assist in the testing and implementation of VO activity and new features.• Create awareness of new features within Operations, and monitor their implementation for adverse affects on network performance (all networks).• Investigate both executive complaints and major accounts looking for short-term fixes, and suggest a viable course of action to provide a long-term solution.Wireless Platforms: CDMA, TDMA, AMPSTechnical Environment: Bell “In-house” Tools, Microsoft Office, MapInfo, SQL server, HTML web design, Database Management (Sybase)

• SAP Implementation Project - identifying opportunities for cost savings and avoidance within Operations' Business Processes• Evaluation of all (7) different Trouble Ticketing applications in all Business units within BCE Mobile (Bell Mobility Cellular, Bell Mobility PCS, Bell Mobility Ardis (data network), Bell Mobility Skytel, Bell Mobility Radio, Bell Mobility Paging, Bell Mobility Iridium (Satellite network)• Developed several business cases on behalf of Operations for implementing a Trouble Ticketing process using SAP's Plant Maintenance & Project Systems ModulesTechnical Environment: SAP R/3 (PM & PS), Bell “In-house” Trouble Ticketing Tools, Microsoft Office, MapInfo, SQL server, Database Management

• OM & Log Analysis/Optimization for 800MHz AMPS, 800MHz TDMA, 800MHz CDMA, and 1900MHz CDMA networks• Remote network monitoring, and alarm surveillance• Documentation of all network issues using Trouble Ticketing software• NOCC representative for Network Design Review & "Hotspot" Forum• NOCC representative for VO testingTechnical Environment: Bell “In-house” Ticketing & Analysis Tools, Microsoft Office, MapInfo, SQL server, Database Management

• Oversee Management of 8 Food & Beverage outlets within the resort including Room Service7/9• Duty Manager for all Resort Operations• Data Analysis• Inventory Control and Management• Implementation and Maintenance of POS system (MICROS) for Rooms and F&B divisions• Scheduling and Labor Relations within unionized environmentTechnical Environment: POS (Micros), D-base, Lotus 1-2-3, WordPerfect, Harvard Graphics

• Event Scheduling, Purchasing, Accounting, Budgeting, Forecasting• Business Operations• Service Industry Training• Inventory Control and Management• Staff Management (15 employees)• Advertising & Promotion (Marketing)

Event Scheduling, Purchasing, Accounting, Budgeting, Forecasting• Business Operations• Service Industry Training• Inventory Control and Management• Staff Management (30 employees)• Advertising & Promotion (Marketing)Technical Environment: Squirrel, Lotus 1-2-3, Word Perfect, Harvard Graphics

Halifax, Nova Scotia• Providing emergency room & pre-hospital care• Union Steward (Junior) for BCT• ACLS - Advanced Cardiac Life Support8/9• ATLS - Advanced Trauma Life Support

Primary link between DECH & it’s satellite DVA hospital• Pharmaceutical delivery and removal• Patient transport• Sterile laundry transport• Internal mail delivery• Special dietary delivery• Miscellaneous medical equipment & supplies