Stephen Clare (Qfa Rpa) Email & Phone Number

County Dublin, Ireland

Ensuring all information connected to International Bond Chargeable Gains is accurate and quotes / calculations are run accurately.Manually producing quotes / calculations when system errors arise.Assisting in annual report to HMRC as well as conducting bi annual comparisons to ensure accuracy of data.Leading high level incidents in Ireland where system errors impact customers across multiple regions.Working closely with a multiple of areas across the business including Tax, Legal and Monies Out teams.

County Dublin, Ireland

QFA designation achieved in under a year. Followed by the RPA and a Certificate in People Management. Completed a University Diploma in Financial Services in May 2018.Currently placed within our Customer Experience Team and tasked with assisting the business on customer and broker complaints. Ensure that timelines and guidelines are followed in line with legislation. Working closely with all areas of the business to make suggestions to help improve our customer experience. Experience within our Asset Reconciliation Team and tasked with investigating accounting discrepancies on International Bonds and Irish pension products. Assess mutual funds for suitability for our International Bond and ensure they confirm to a strict screening process. When previously in the Trading Team I responsible for placing trades on a variety of different products within the International Bond and Irish pension policies. This included both platform and off platform products such as mutual funds on a whole of market basis and a wide range of insured funds and discretionary fund managers. Heavily involved in the training and development of existing and new team members across a wide range of in team demands.Ensuring that strict guidelines and procedures are adhered to in all aspects of requests and trades placed.Working closely across different divisions within the Standard Life organisation both in Ireland and abroad to ensure the best possible service for our clients.Involved in many side projects within the organisation and always seeking ways to improve our processes within the team and across the customer service division as a whole.

Google Maps, Eastpoint Business Park, Dublin 3

Based in the Google Maps office in Dublin 3 and tasked with investigating the quality of the data on Google Maps in line with strict company policy while meeting daily, weekly and monthly targets set by the company. Promoted to the Quality Control Team to double check data available to front end users, to ensure the quality of information was of the highest possible standard. Selected to work on several major additional projects with Team Leads and Project Managers, while still exceeding my own personal targets, where a high level of multi-tasking was necessary on a daily basis.Part of video link calls to other Google International Offices to help ensure all sites worldwide were aligned and working with the same policies and goals in mind.Selected to review new policy updates before they went live to see if any alterations could be made to help the transition go as smoothly as possible. Mentored new team members to help train them in on company policy and the operating system being used by Google Maps.Chosen to show visiting delegates from Google’s American Headquarters the workflow and policy used when conducting a standard review and quality checking a business listing on Google Maps.Involved in the design and layout of the companies new core operating system which was launched during my time with the company.

Stillorgan Industrial Estate, Dublin 18

Managed a portfolio of corporate clients to ensure their every need was met with regards to product knowledge and awareness, sales quotes and orders, delivery, invoicing, credit notes etc. Building and maintaining trusting relationships with all clients on my portfolio.Processing payments and working with the Accounts Team to ensure all accounts were up to date for corporate clients as well as private and web customers.Working side by side with Managing Director to attract new corporate clients and to promote the O'Briens brand at every opportunity. First point of contact for private phone customers and online customers through phone, email and post.Consistently exceeding customer satisfaction levels set by the company.Worked with the bonded warehouse to organise the pick up and delivery of imported wines to international destinations for Irish diplomats being stationed abroad in line with strict customs and excise laws.Monitored all incoming web orders for signs of fraud and unusual trends or activities.Picked, packed and organised delivery of all nationwide web orders within strict company time frames.Ensuring all orders were delivered at the agreed time by monitoring company drivers and constantly liasoning with numerous courier companies.Monitoring and maintaining stock levels in the companies warehouse to ensure products were always available to corporate clients and 32 stores throughout the country.Completed the Intermediate WSET Certificate in order to be able to give the most accurate information on an extensive range of wines, beers and spirits to all customers.Health & Safety Officer for the Head Office address which included companies warehouse, offices and common areas.Worked in numerous of the companies 32 nationwide stores including being involved in the opening of the companies latest store launch.Performing adhoc duties as required

Eurospar Rush & Eurospar Santry

Progressed from Sales Assistant, to Supervisor, to Trainee Manager, to Assistant Manager and finally up to the level of General Manager while working with the company for over a decade. Responsible for leading and motivating a team of over 30 people. Recruiting candidates and conducting interviews to ensure the best calibre of people were hired for the company.Project managed numerous refits and was heavily involved in new store openings throughout my time with the company.Organising and implementing training programmes for all new employees and ensuring a smooth transition into the company. Dealing with incoming calls, post and emails taking full care of customer complaints is a speedy and empathetic manner.Rostering staff in a fair manner and in line with health and safety regulation's. Overseeing the day to day running of the store and meeting with supplier representatives to negotiate the most profitable deals for the company. Ensuring all relevant paperwork with regards to HACCP were up to date and all staff were following strict hygiene laws to ensure the cleanest possible standards for all parts of the store.Meeting strict KPI's set on a quarterly basis.Organising stock and staff for quarterly stock-takes to ensure the least amount of disturbance to customers during these times.Heavily involved in the design and layout of new store opening in 2008 so the team could hit the ground running.Implementing security measures to deter shoplifters and ensure the safety of all staff and customers alike.Working closely with company directors to keep driving the company forward.

Engineer'S Degree, Digitial Media Technology

Activities and Societies: Gaelic Football Team Bachelors Degree in Digital Media Technology. Year 1 Modules included: Physics, Maths.

University Diploma In Financial Services, Financial Services

The University Diploma in Financial Services includes the QFA and RPA designations. Other modules included An Introduction to Financial.

High School, Leaving Certificate, Leaving Certificate

Activities and Societies: Soccer, Badminton, GAA