Stephen Coble Email & Phone Number

Lewisville, Tx 75067

Addressing the needs of those operations in need of increased profits, defect free products and customers satisfied with not just the product but process of the supplier. Drawing on my past successes with ISO9000/QS9000, ITAR, RoHS, various military projects using MIL-PRF-19500 standards and automotive projects each project can and will develop their own system that will be flexible for change but work towards defect free, solid data base for corrective and preventive action with all the results targeting market growth and improved branding for a solid growing customer base.

Ft Worth, Texas

Part time call center representative addressing special requests from customer involving their Advanced Customer Service RepresentativeRespond to telephone inquiries, providing quality service to customers and associates inquiring about their AA Frequent flyer accountsListen to caller needs to ensure a positive customer experieceEducate customers on the different programs that AA Advantage has to offerAccess electronic systems to look up and post travel and to address account issuesStrive for quick complaint resolution

Seeking speakers for the Carrollton Focus group to improve, encourage, and enhance those seeking new opportunities.

Lewisville, Tx

Since February I have been providing personal caregiving to my wife who has undergone multiple surgeries on one foot and healing from a broken hip on the other side. Her condition is rapidly improving with hopes of full recovery and walking in the near future.

Carrollton, Tx

Senior Engineer-Special Assignment: (March 2011 to January 2013)Special assignment for Develop, Design, Qualify and Launch Military manufacturing component product line as an Optek Key Marketing Strategy Managed a design staff for creating new products, specifications, costing metrics and production capabilities  Implemented a military product line focused on MIL-PRF-19500 receiving government system approval  Created and implemented a documented manufacturing, testing, qualification process and product specifications for 18 product families Created successful DOE’s to identify key contributors impacting design and product performance. Established and contracted outsourced labs for testing product at the most cost effective rates  Coordinated testing of key metrics to establish and maintain a class 10000 clean room manufacturing environment and maintain ESD standards  Implemented a successful ITAR system to review and process ITAR identified products to meet all US State Department and US Commerce Department requirements.  Instituted records and reports of piece parts, the process and product for performance, traceability, and trend analysis for presentation to all levels of management Instituted and utilized analytical problem solving for complete problem resolution

Carrollton, Tx

Opto Integrated Solutions (OIS), IR Assemblies/Hybrid/HiRel products Communicated and negotiated with customers on contracts, pricing, designs and quality  Directed, planned and scheduled all stages of the new product development and launches into global markets  Maintained profitable business unit maintaining >40%+ GPM on products with over $30M in annual sales  Review, implement and encourage cost savings; reduced material costs and efficient processes for increased profit with emphasis on improved quality Oversee and maintain suppliers and processes to meet RoHS compliance in all Optek locations  Interface and update all levels of management for developing new business growth and issues with emphasis on customer service Presented formal reports, technical studies, Design of Experiments, critical analytical studies (SEM, EDS and Auger reports) and presentations for problem resolutions internal and to customers at all levels of management Managed and reviewed performance of supplied products, system performance and yield data for product performance, traceability, and trend analysis  Design skills used focused on TS16949 concepts for new designs  Strong organizational skills meeting commercial, military and automotive product requirements and performance metrics for Carrollton, TX and Juarez, Mexico.

Carrollton, Tx

 Developed, Implemented and Incorporated a Quality systems to meet ISO9001:2008,QS9000, and Quality Military Line (QML) meeting MIL-PRF-19500 requirements Key leader in the creation of the initial Quality Assurance Manual and Supplier Quality Manual Interfaced with Sales, Engineering, Manufacturing and end customers to resolve quality issues Created the quality reporting system called Customer Quality Notifications (CQNs) utilizing the 5 Phase corrective design, which is successful in identifying corrective and preventive actions for improved quality and customer satisfaction resulting in reduced RMR’s  Redefined the RMA/RMR system which reduced the monthly returns to <0.5% of monthly sales. Constructed successful quality action programs with Mexico to improve and maintain quality Reorganized and streamlined the early reliability programs for monitoring and reporting component performance resulting in timely and accurate reports. Strong communication skills to address internal performance metrics to management teams  Managed records of piece parts, process systems and product conformance for product performance, traceability, and trend analysis  Strong analytical skills to determine root cause investigation and incorporating a tracking system for corrective and preventive action based on the analysis of the findings at all operational levels Detailed in analytical problem solving and customer follow up for complete problem resolution

Dallas, Tx

Part time: November, 2008-April, 2012 Office support staff-opening and closing of office and banking functions Customer support for sales returns, special orders and warranty work Sales support-all departments as needed Reviewed and maintained daily jewelry inventory Provided daily reports and key metrics to the General Manager

Internal Auditor

Six Sigma Black Belt (Certification Was Stopped Do To Project Elimination)

Completed 3+Years Of College