Stephen Colón Email & Phone Number

San Diego, Ca, Us

I'm joining the leadership of a nearly-100-year-old church and preschool in order to lead it through a time of reconnection and transformation.

I help nonprofits, businesses and governments work together to serve everyday people better.

Na, Us

I lead the part of our work that are all about getting new learners to join up, plus the part that's all about ensuring our teams have the tools they need to serve those learners well. My verticals include marketing, admissions, and IT. As a member of the exec team, I also contribute to a variety of enterprise-wide initiatives and strategic decisions.Climb Hire is a small org undergoing rapid growth, so there's a lot going on, but the most fun parts of the work so far have been about increasing alignment across departments and building up a new brand for Climb Hire that better communicates to learners, employers, and funders what Climb Hire is all about.

Cleveland, Ohio, Us

I spend a few hours a week supporting small churches during sabbaticals and transitions. My favorite part of the work is helping boards and committees think about the future of their communities, and about how they "draw the circle wider" by growing in their community's diversity and connectedness. I've also helped churches increase their impact budgets by identifying opportunities to improve business processes and reduce operating costs—stuff like improving cost allocation between church-owned preschools and the church itself, optimizing technology expenses, and simplifying A/P. And of course, preaching and leading Sunday service can be pretty fun, too.As a member in discernment, I do this work with lay ministerial standing, which means I have to get buy-in both from church boards and from my association's Committee on Ministry for each new commitment with a church.

San Diego, California, Us

I joined the leadership of a brand-new department, Customer Experience, to take the insights I gained on the Integrated Services assignment and make them actionable. I gathered stakeholders from across the enterprise together to build consensus around a new "action statement" to drive our approach to service delivery: "Earn trust. Inspire growth." I also drove the creation of our first Customer Service manual, enterprise-wide customer experience surveys, a streamlined universal intake process, and a new Service Navigation team. I led teams that ran process improvement in our outreach, intake, service navigation, and program delivery, work across departments and throughout the organization to ensure everything we do earns our customers’ trust and inspires them to grow with us. In the end, our beneficiaries' satisfaction rating increased by more than 30% in less than a year.

San Diego, California, Us

I spent about a year on a special assignment to do a deep-dive into the Workforce Partnership's business processes, analyzing where our services were siloed and how they could integrate together more, and then led a few quick wins to help us streamline our customer service. These included a transition from 19 separate customer-facing phone numbers to one, single memorable phone number (619-319-WORK) and a website landing page overhaul.

San Diego, California, Us

- Serve as project manager/“COO of the program” for a portfolio of 13 public and private workforce development programs — including management of budget, personnel and key deliverables — representing an investment of over $3.5 MM/year- Guided the team to quadruple outcomes in two years, from under 500 youth hired in 2015 to over 2,000 youth hired in 2017 and nearly 3,000 youth hired in 2018- Develop new funding streams for the organization, resulting in a net increase in funds over $2 MM- Foster new programs from inception to completion with government agency project managers and philanthropic funders- Manage up to 5 direct reports and 10 indirect reports, including performance management and recruitment/onboarding - Oversee program performance and reporting for contracts and subcontracts with the Department of Housing and Urban Development, Department of Health & Human Services, City of San Diego, County of San Diego and private corporations- Drive the implementation of diversified fee-for-service and pay-for-performance financial models in parallel with traditional cost-reimbursement agreements- Ensure project compliance with federal, state and local policies- Plan and support procurement for case management providers, staffing/payroll vendors, information technology/managed services providers and Salesforce/CRM implementation- Led the organization's move to Salesforce for youth case management and job-seeker community portal- Planned “Flip the Script,” the region’s largest annual conference on youth reconnection, and successfully transitioned project to the organization’s Communications Department

San Diego, California, Us

- Independently project managed the successful pilot of a CSBG-funded program- Supervised the day-to-day work of two Training Specialists - Develop, organize and implement training and enrichment programs for youth in the areas of college and career readiness, leadership, entrepreneurship and financial capability

San Diego, California, Us

- Led a holistic rewrite of the organization's youth work readiness curriculum- Guided a complete overhaul of CONNECT2Careers program design in order to more efficiently serve youth, decreasing cost per outcome from $1,250 to $500

San Diego, California, Us

Took a bit of leave from my day job to run a Super Poll location for the County of San Diego's Registrar of Voters. My Super Poll site served the better part of the San Diego County portion of Cleveland National Forest. As a Site Manager, I:- Led a team of 14 poll workers who ensured over 500 residents were able to cast a vote,- Trained my Super Poll team in a set of brand new procedures, both for the voting process and for the prevention of the spread of COVID-19, and- Supervised operations from equipment delivery to set up and pack out of our Super Poll location.

- Served as the Executive Director's surrogate in contract negotiations, board member meetings, and financial matters- Initiated the organization's first internship program and supervised a team of three interns- Managed the organization's relationship with its fiscal sponsor, BTF Enterprises- Independently restructured the organization's office supply and travel procurement procedures in order to save an estimated $100k annually on redundant expenses

Los Angeles, Ca, Us

- Interview & evaluate top-ranking online faculty from across the United States to develop a framework of excellency, answering the questions "what makes online teachers great?" and "how is that different from teaching face-to-face?"- Assist two professors from the Graziado School of Business and Management in conducting an academic study

Bachelor'S Degree, Organizational Studies

Certificate In Urban Leadership