Stephen Conrad Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

Tasked to build and optimize the ultimate digital experience for the automotive industry. We'll serve our users by giving them the ability to do whatever they need regarding the research, purchase, sale, service, or repair of their vehicle. Users will be able to do everything they need 100% online, 100% in store, or any mix of the 2 they desire. Whether it's a new vehicle from one of our franchise dealerships across the country or one of our nearly new vehicles from one of our EchoPark showrooms or delivery centers, we'll have you covered!

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

Led multi-channel eCommerce business functions of product management, user experience (UX), testing, site optimization, taxonomy and production. Focused on optimizing and personalizing the experience to increase both revenue per visit and customer satisfaction, while introducing new technologies and methodologies (including Agile) to increase efficiencies. Served as chair of Belk military veterans’ group. Major achievements:• Led all business efforts for multi-year site and mobile app redesign and replatform projects• Drove revenue growth of 24% in 2018, 38% in 2019, and trending 79% in 2020, each exceeding plan• Achieved 22% lift in net promotor score (NPS) over 12-month period (from 59 to 72)• Launched 824 enhancements to belk.com and 530 enhancements to Belk mobile app in 2019• Delivered extraordinary mobile app growth past 3 years: 1,000% lift in total sales penetration (from 2% to 20%), 49% revenue per visit growth in each 2018 and 2019, and over 1M downloads• Executed projects covering end to end online and in-store customer experience including Buy Online, Pick Up In Store (BOPIS), Curbside Pickup, Medallia customer feedback and survey platforms, new live chat platform, digital wallets (PayPal, Apple Pay, Masterpass), 1:1 customer personalization, Adobe Analytics, store POS screens and price checkers, mobile app in-store features to promote self-service, Google ads on belk.com to generate revenue, quick screen credit pre-approval, and hundreds more• Re-engineered product workflow process & reporting resulting in 40% faster time to site and amount of inventory not on site from 23% to 3%• Crafted $420k annual expense savings by streamlining content build processes and restructuring vendor agreements• Awarded Pacesetter (2017) and Best of Belk (2019) recognizing top 1% of company for performance excellence

Charlotte, North Carolina, Us

Led team of user experience (UX) architects, UI designers, mobile developers, and business/product analysts responsible for building our digital roadmap and delivering enhancements to the belk.com and mobile app digital experience. Oversaw the redesign, replatform, and launch of belk.com, Belk mobile app, and thelimited.com. Defined and prioritized ongoing work of 4 IT delivery teams, working with resources both on site and internationally.• Drove launch of TheLimited.com (now decommissioned) in record 3 months and hired and developed a full team to maintain site• Led adoption of agile methodologies to business and development teams• Established processes and templates for holiday readiness events, working with IT Support teams to ensure production issues were immediately addressed in order to save customer sessions and sales during peak traffic and events

Charlotte, North Carolina, Us

Responsible for facilitating teams and managing projects ($500k - $6MM) throughout their entire life cycle, for clients in both private and government sectors. Monitored and ensured compliance was met with all federal and state regulations. Tasks included working with senior management to seek new business opportunities; developing proposals; writing work plans and schedules; tracking timelines, milestones, and deliverables on a daily basis; building reporting templates to measure success; and creating executive presentations to highlight projects to senior management and company. Exceeded total profit targets by greater than 250%, all within schedule and achieving complete client satisfaction. Member of Quality Control Committee. Served as Quality Control Supervisor and Safety Officer for multiple projects, while being awarded quality excellence award 3 consecutive years.

Bethesda , Md, Us

Responsible for logistics of front of house operations and guest relations. Focused on customer and employee engagement, communications, and providing the best customer service in the industry. Met all sorts of high profile faces from around the world, but of course that's all still classified.

Worked on MCB Camp Lejeune as Quality Control Supervisor and Team Leader for an environmental and ordnance avoidance contract on range G-10. Led team of Unexploded Ordnance (UXO) technicians and vegetation removal personnel in the successful clearance of the range prior to construction operations.

Oldsmar, Florida, Us

Worked on Camp Butner, a formerly used WW2 defense site and active Army National Guard installation in Butner, NC, as a contracted Unexploded Ordnance (UXO) technician and team leader. Responsible for organizing teams of technicians and maintaining project schedule with daily reporting to senior management. Accomplished ordnance clearance of hundreds of acres of privately-owned property, ensuring future safety of all residents and visitors in the area.

Mt. Pleasant, Sc, Us

Worked on Camp Garcia, a formerly used defense site on the island of Vieques, Puerto Rico as a contracted Unexploded Ordnance (UXO) technician and team leader. Responsible for organizing teams of technicians and vegetation specialists and maintaining project schedule with daily reporting to senior management. Also worked on MCB Quantico in Virginia as UXO team leader to facilitate the remediation of several active FBI and Marine Corps ranges.

Randolph Afb, Tx, Us

Graduated Naval Explosive Ordnance Disposal (EOD) School in July 2004. Assigned to the 20th Civil Engineering Squadron at Shaw AFB in Sumter, South Carolina. Supervised and trained five junior technicians. Provided Secret Service VIP support across the country for the President and Vice President of the United States as well as for foreign dignitaries. While stationed at Shaw AFB, was responsible for supplies and logistics for a 25-man unit as well as for an explosives and ammo account containing $1M in inventory. Owned budget and tracking of gear and supplies and oversaw training program for junior airmen to ensure proficiencies. Served in Operation Iraqi Freedom (OIF) in 2005 where I was responsible for the success of disarming or detonating 100+ roadside IED's as well as clearing numerous enemy weapons caches during both day and night missions.

Us

Aided in the supply chain planning and operations for plant orders heading to large corporations (i.e. Lowe's, Home Depot, Walmart, Harris Teeter) in over 20 states. Developed logistical and management skills by coordinating truck routes and loading diagrams. Also learned to speak Spanish at a conversational skill level.

Us

Responsible for sales in the small electronics and 12-volt mobile electronics departments. Assisted in the Circuit City Roadshop with minor installation jobs and customer service issues when needed. Achieved top sales numbers in the department on a consistent basis. Developed and refined skills in sales, customer service, written and verbal communication, and building rapport.

Master Of Business Administration (Mba), Concentrations: Business Analytics, It Management, And Supply Chain Management

Bachelor Of Science (B.S.), Cum Laude, Civil Engineering

Lean Six Sigma Green Belt

High School Diploma