Pharmacosmos Therapeutics: Work from Home AssignmentMerger and Acquisition M365 Tenant to Tenant Mailbox, Intune and Box to Sharepoint Migration ProjectSeptember 30, 2024 to December 1, 2024• Migrating two small separate domains for an M&A, Mailboxes only and using the BitTitan Migration Wiz Tool• Configured settings in Azure and Migration tool and successfully validated and tested migrations for two separate projects in BitTitan MigrationWiz tool.• Researched and Identified tool to migrate from Box to Sharepoint for client.• Inventoried all devices enrolled in source Intune/MDM System and documented all the types of devices and operating systems in use. • Identified apps and services source devices access, evaluated security settings and compliance measures enforced by source Intune/MDM and assessed potential compatibility issues with target Intune/MDM policies and systems.• Plan transition, execute transfer from source to target Intune/MDM and post transition support and review.• Setup Free/Busy sharing in Exchange Admin Center for two different domains.• Created security policy in source domain admin client to forward mail from source to target domainj for migrated users.

• Migrating 60+ TB of Data, 1,600+ Google User & OneDrive accounts, 160 Share Accounts to M365 G3 GCC• BitTitan MigrationWiz Tool.• Created 3 new Google Projects in Google Cloud portal, one each for Mailbox, Google Drive to OneDrive, and Google Shared Drive to Sharepoint, created Google Service Account, assigned owner role, created JSON Key, set scopes for migration, enabled API’s.• Created 9 text files with 1,600 UPN’s, and installed Sharepiont Online Management Shell to pre-provision and enable licensed One Drive users in M365 via Powershell commands.• Added Sharepoint role to G3 GCC License as SP and OneDrive use same API’s.• Created service account in M365 admin client, added as a member to new security group as well. • Enabled Modern Authentication App permissions by registering new app in Entra/Azure, single tenant, re-driect URI, copied App Client ID and Directory Tenant ID, allowed Public Client Flows, delegated EWS and MS Graph permissions and granted admin consent.• Created App impersonation role group in M365 Admin Client, and assigned new Service Account to the role.• Configured BitTitan Tool, created mailbox migration project, onedrive migration project and sharepoint migration project in the tool, configured source and target endpoints, configured advanced support options, Source(convert labels to folders, migrate suggested contacts) and Destination options(Mailbox, Impersonation), downloaded sample csv file to bulk add users and import to tool, exported google user report, ran BT Assessment report from the tool as well.• Created Migration overview providing client with work completed on configuring all portals in preparation for migration, also results of discovery based on downloaded Google Reports, showing the amount of data in TB, with detailed information on mail file sizes, google drive sizes, etc, etc. and estimated length of time for the project based on that data, also outlined possible challenges going forward for the clients review.

Please view attached .pdf resume to view entire tasks performed for this project migrating 33,000+ users MFA / Identity Management from OKTA to Azure AD for an educational institution, as this field does not allow more then 2,000 characters.

• Six week project, tasked with creating and documenting 45+ page Avepoint Fly Migration Tool Runbook for Migration of Sharepoint, OneDrive, Mailboxes, Groups, Teams, and Teams Chat.• Worked on Project Plan with other team members.

• Very small migration project. Mail, OneDrive and Teams, Merger and Acquisition, Single Domain Tenant to Tenant Migration for small sports marketing company, using BitTitan MigrationWiz Tool.

• Project migrating small amount of users from Gsuite to M365 for healthcare client, created Migration Runbook for BitTitan Migration.• Created document on how to configure and enable MS Defender for Endpoint in Intune, setup EP Detection and Response policies, create compliance policies, conditional access policies, security baselines, how to generate device compliance reports in Intune Admin Center, App protection policies, onboarding macOS, Android devices, iOS devices, App Config Policies, etc….• Created various change management requests as part of configuration of Defender and Intune.• Modified Defender risk scores for max allowed to High (least intrusive setting) for mobile device and OS compliance policies.• Downloaded and installed .mobileconfig profile and created custom device configuration profile for iOS in Intune for iOS devices running in Supervised Mode and assigned groups to profile.• Created 11 page JumpCloud to Intune Conversion Process documentation and successfully tested it on dev laptop.

• GoDaddy to O365 and Lotus Notes to O365 Migrations. • Mail and OneDrive migration from GoDaddy to O365 using BitTitan MigrationWiz Tool for vendors two small clients and Mail only migration from Lotus Notes 9.0.1 to O365 using Kernel Office 365 Migrator for Lotus Notes for another small client.• Please view updated resume listed below in my latest job or online at my resume portal at http://www.CedarsIT.com

• Merger & acquisition, tenant to tenant migration of 1,700+ Mailboxes & OneDrive’s, 94 Teams, & 268 Sharepoint Doc Libraries, using the BitTitan MigrationWiz Tool.• Created Mailbox Post Migration Procedures, M365 Admin Client, Azure AD, BitTitan MigrationWiz Pre-Migration & Migration, Teams, Sharepoiint & OneDrive Migration Runbooks.• Summarized Project Plan Spreadsheet for presentation to client.• Had client disable MFA for both Service Accounts & exclude MFA from conditional access.• In Azure AD, created & registered new Source & Target Application Registrations, copied app & directory ID's for BitTitanWiz Migration Tool use, enabled public client flows, assigned Office365 Online permissions, delegated EWS permissions for source & target.• Ran powershell command to assign application impersonation roles for both service accounts.• In MigrationWiz tool Advanced Options, added ModernAuth permissions for export & import for both service accounts using App & Directory ID’s saved from modificatons in Azure AD. • Granted additional consent for Sharepoint/OneDrive & for Teams for both Source & Target.• In BitTitan MigrationWiz Tool, created new Mail, Teams, Sharepoint, & OneDrive projects. • Created source & target endpoints, enabled modern authentication for source & target, imported .csv’s for Mail Migration & ran AutoDiscover for Teams, Sharepoint & OneDrive migrations, 4 .csv files of lists of Sharepoint, Teams, OneDrive & Mailboxes & exported Distribution, M365, Mail Enabled Security and Security Groups to spreadsheet & sent all to source client for approval, prior to kicking off pre-stage migration.• Changed domains for target domain for all imported users, applied bundle licenses to all users, entered recipient mapping from source to target in order to update the correct domain in mail headers, verified & confirmed credentials, ran pre-migration of 30 days, ran full migrations, changed DNS MX records to point to target domain once migration finished.

• Quest On Demand Migration Tool & Consolidation of 4 small domains.• Non-GCC to GCC Tenant Migration.

Gmail to M365 Migration: November 28th to December 9th, 2022 (Two Week Assignment)• Review BitTitan Migration Tool configuration settings for client to confirm all settings correct.• Advised client on best practices and procedures as it pertains to the migration and specifically to the tool.• Researched GSuite web based apps to confirm they would work in the M365 cloud.• Attended two Team meetings each day to coordinate with client’s team on post migration issues.

• Multiple Merger & Acquisition Hosted Exchange & Tenant to Tenant to Office365 Migrations using BitTitan Migration Tool.• Assign BitTitan licenses to migrate users.• Migrate, monitor, reset and rerun failed migrations, and troubleshoot error messages.• Configure mail forward once users have been migrated, create external contacts as part of process.• Created Post-Migration Procedures outlining final delta sync, how to enable mail forwarding, how to enable MFA, how to assist users setting up MFA on their devices, including download of MS Authenticator and how to configure new Outlook account/profile or how to connect to OWA via office.com if user prefers and via Teams, assist users in setting up MFA, config users Outlook client new account/profile, or OWA access.• Once users were setup, passwords reset and credentials sent to users source mail files, forwarding enabled in source domain to target domain, users unhidden from GAL, final migration run on all completed users.• Resolved users of Outlook 2013 in source with Business Basic O365 licenses not being able to complete autodiscover process post migration by upgrading them to Outlook 2016 and licensing them to full Office365 or E3 licenses.• Use Bookings to schedule post migration support to users via Teams• Resolved and closed over 125 post-migration tickets.

NYC & /New Jersey MSP(Managed Service Provider) Work from Home AssignmentExchange On-Prem, O365 / M365 Support and Migrations: June 2021 to June 2022Please view updated resume at http://www.CedarsIT.com

• Project Migrating 6,500+ Exchange On-Prem users and shared mailboxes, from clients recently purchased entity into their O365 Cloud / Tenant using the Avepoint Fly Migration Tool.• Created runbook on how to run the migration, documentation on client requested pre- and post-migration process and procedures on tracking migration progress, and documentation on resolving failed migrations.• Configured the tool to client migration specifications, i.e. no auto complete list, no deletion sync, no mailbox permissions, contacts or rules, etc, etc…• Created Migration Policy and Migration Database settings in Tool• Created Migration Plans using configured Service Accounts for both Exchange On-Prem and Exchange Online.• Imported mapped .csv files and verified mappings, Configured Mapping Groups and Migration Schedules. • Full and Incremental migration of small batch of users as part of Proof of Concept test migration and migrated 100 Pilot users as well, and evaluated post migration log files for both.• Ran Incremental migrations on failed only messages and migrations that failed due to thottling or transient errors / network latency and also incremental migrations on data that arrived in users mailboxes after full migration runs.

U. S. Federal Courts. Work from Home Assignment; Public Trust Clearance.• GCC High & GCC Clouds. Migrated 36K Mailboxes from Lotus Notes R9 to Office365 for 320 U.S. Federal Court locations across the USA, Guam, Puerto Rico, & Virgin Islands.• Built 2 MCC’s(Migration Control Centers), Virginia & San Diego, California.• Installed 200 BinaryTree Migration WorkerApps on 2 MCC’s.• Reconfigured & fixed all 200 newly created WorkerApps, including new Outlook Profiles on each machine & also confirmed WorkerApps up & running & connected to respective consoles.• Trained colleagues on how to build MCC’s, install & reconfig additional 100 WorkerApps.• Fixed an incorrect & outdated 43 page project specific User, Generic Account Migration and MIDB RunBook to make it easier for colleagues to drive the migration from start to finish.• Ran 100+ Test Use Cases to test newly built MCC's, WorkerApps & Co- Existence prior to migration to O365.• Created documentation & uploaded to Sharepoint site.• Import, Audit, & Validate users prior to migration.• Ran agent fixes to fix contacts/group members, folders & maintain calendar workflow.• Analysis of CMT Migration Logs to resolve duplicate folder issues, failed migrations, etc…• Rolled failed users back to Notes, changing routing info in migration doc & manually updating Notes mail file ACL’s.• Ran Powershell to enable mailboxes in cloud, assign licenses, & troubleshooted failed scripts.• Added groups, full access rights to groups for shared mailboxes, modify resource policies by adding delegates to mailboxes, set Exchange Mailbox MDB(database name, storage group, exchange server), enabled exchange mailboxes.• Verify SMTP Addresses, x.500 addresses, updated AD Primary & Secondary SMTP addresses.• Create, delete, update & grant access to O365 Distribution Groups & Shared Mailboxes.• Removed access for terminated users, Managed shared O365 Calendars for customers requesting access.• Create JIRA tickets.

ServiceNow Fundamentals TrainingInsource, Wayne, Pa.: March 2018 - March 2018 Certified ServiceNow AdministratorTrained by a Certified Servicenow Trainer for Insource. Working Knowledge of ServiceNow Versions Jakarta and Kingston. Working Knowledge of ServiceNow Versions Jakarta and Kingston. Knowledge of how to create list views, apply filters, update incident records, create and configure form views, templates, groups within groups, assignment rules, notifications, tables, new modules, branding settings, options and setup, ACL’s, add and update users, roles, groups and creat access control rules, update incidents, add fields to forms, update application menu’s, the CMDB(Configuration Management Database, create CI class, define CI relationship, CI Class Manager, modify list layouts, create and validate import set data, create transform maps, verify imports, define coalesce fields, verify import updates, clean-up import set tables, use Report Designer to create, edit, and distribute reports, run data collector jobs, modify Performance Analytics dashboards, create, approve and publish Knowledge Base articles and Create and Apply User Criteria, Create Service Catalogs, variables, and variable sets, use Workflow Editor to create, validate, test and publish Service Catalog Workflows, configure and test SLA’s, Activate plug-ins, create UI Policy, UI Policy Action, Client Script, Business Rule, Performance, upgrade history, cloning, create update sets, modify problem form, mark update sets complete, retrieve completed update sets.

Part time 20 hour per week onsite and work from home assignment supporting clients Lotus Notes Developers and their applications. Daily monitoring of various agents running on application databases, ran database maintanance on corrupt databases to resolve issue of failed agents, created Change Requests, Resolved Incidents and Problems in SysAid(Very Similar to ServiceNow), Remotely upgraded a few Domino Servers from 8.5.3 to 9.0.1 and Incremental Installs to 9.0.1FP3. Created documentation on how to upgrade Domino servers and uploaded documents to Sharepoint site. Used OpenSSL to create SSL SHA-2 Certificates, sent CSR to CA for signing, used Krytool to create keyring, copied and pasted server.key, CA cert, CA root cert into text file, used Krytool to import text file, copied keyring and .sth files onto Domino server data directory, updated SSL key file name and enabled SSL port status in server doc, restarted http task and verified open server in browser to confirm SSL worked. Upgraded ODS on some Domino servers to 51 and 52.

Active Directory, PC, Server and User Migration Project• Used Quest Migration Manager for Active Directory 8.13 (MMAD) and Quest Resource Updating Manager tools to perform AD Migration.• Prepared pre- and post-migration users communications.• Assisted in modifying 36 page Technical Overview / Migration Run Book.• Created collections, performed test and production migrations from old AD domain to new domain.• Updated passwords, End User OU’s and other AD account details for end users.• Assisted vendor created four person 2nd Level Help Desk specifically put in place for AD Migration Project.• Researched Survey Monkey product for possible use by client to gather end users post-migration feedback.

Hired to conduct a Forensic Messaging Investigation involving siphoned corporate Lotus Notes email. Designed a 10 page outline of how the investigation was to be conducted. Traveled to Canada with client team to conduct onsite investigation. Documented all investigative findings and discoveries and presented three reports after investigation, Forensic Messaging Investigation Findings, Process Recommendations for Control of Electronically Sourced Data, and Security Recommendations for Lotus Notes / Domino Server Environment, to CIO for review and resolution.

(Onsite and Home Office Assignment). 2nd/3rd Level Lotus Notes/Domino/Mobile Device Global Support including 24 x 7 Messaging and Mobility Team On-Call Coverage for 5,000 of client's worldwide staff and global offices, in 42 offices in 20 countries, including North and South America, Asia/Pacific, Europe and Middle East/Africa, plus services in over 100 other countries, including 120 Domino Servers, 2,000 mail-in databases, iPhone, Android and Blackberry Mobile Devices. Use Crossware Mail Signature Tool to resolve/troubleshoot missing customized signatures, Rebuild corrupt $Inboxes, Mail file restores, Create Replica’s, Rooms and Resource Databases, Group Calendars, Mail Marshal Reports, Non-replica database copies on same server via server console, Full Text Index, Archives for users and resolve archive criteria issues, MIDB’s, MIDB signatures using Ytria EZ Suite Tool, new mail files for users whose files are corrupt beyond repair or files with b-tree structure invalid message and missing replica’s, secure distribution list groups, auto reply or notify simple agents. Move termed mail files from prod to archive server to free up disk space, Replace design of mail templates, Re-create clubusy.nsf, Increased BES controller waitcount registry setting to 3 hours to increase restart trigger to address severely hung threads on BES Server. Reset BES activation passwords. Modify ACL’s, Recertify users, Modify MIDB owner field using Ytria. Rename users, Blacklist/Whitelist SMTP, IP's, Domain addresses, host names, etc, using EOP, FOPE and Proofpoint, Confirm and monitor message routing issues, message tracking using Cisco IronPort and Mail Marshal, or track messages in Domino Admin client.

Migrated 11,000+ mailboxes from Lotus Notes to Exchange 2010 using Binary Tree Migration Tool. Created 50+ FAQ’s and 30+ "How To" documents for client’s help desk post-migration support, 25+ FAQ’s for internal migration team, 21 page document on How To install Exchange/Outlook Profiles and How To install, test, connect and register CMT worker apps and 165 Use Cases for User Acceptance Testing to validate co-existence, migration testing, and application functionality. Tested all 165 Use Cases, documenting any issues in the process. Validated migration of pilot users and created spreadsheet to document validation. Installed/configured, connected, tested, checked names, and registered 120 CMT Worker Apps on 6 Master Servers, in preparation for migration. Migrated 600 to 900 users per week while troubleshooting abnormal/cancelled/failed migrations. Using Blackberry 4.1 Manager, deleted Notes BES users and using Blackberry 5.1, created users on Exchange BES server. Used Exchange Management Console to add groups and assign full access rights to groups for shared mailboxes.

NOTE: Budget cuts forced the early cancellation of this project. Post-Migration support for a Notes to Exchange 2010 Migration project. Documented, updated, closed, and/or resolved @ 300 outstanding Remedy tickets.

NOTE: New CIO canceled the project as MetLife decided to move to Office 365.Migration engineer for a 100,000 user worldwide Lotus Notes 8.x to Exchange 2010 migration project, migrating 6TB of data, and 12K of the 100K users in Australia, Hong Kong, China, Korea, India, UK, Ireland, Brazil and Chile, using the Quest Migration Tool. For US portion of migration project, created 50 scripts for 1st Level Help Desk support, 150 “Use Case’s”, and 90 replica mail files from client’s Domino Server to 6 Migration Replica servers for pilot testing. For International portion of migration project, created Migration Pre-Requisite Documentation, modified 15 page Migration Plan, including Software/Hardware/Tools requirements, Calculated average Lotus Notes mailfile sizes and total data to be migrated, Reviewed, updated and re-submitted migration questionnaire survey provided by international sites, Created 60+ Pre- & Post-Migration support FAQ’s, Created Pre- & Post-Migration Communications to be sent to users.

Global Project migrating 6000+ users from Notes 6.5 to Exchange 2007, using Binary Tree Migration Tool. Migration Engineer responsible for executing mail file, Blackberry, Archives to PST, Mail-In Database, and Rooms & Resources migrations. Regional Domain, LDAP Host, DC ,and AD Domain settings changes/modifications for AMT and CMT/EMM. Daily restart of Control Centers/Migration Servers and Workstations/Worker Apps. Use AMT to Import users, Pre-Migration Actions (Point users accounts to Replica Staging Mail File, Fix Contacts/Group Members, Fix Folders, Maintain Calendar Workflow, Point users accounts to Production Mail File). Set Exchange Mailbox MDB (Database Name, Storage Group and Exchange Server). Enable Exchange Mailboxes and verify SMTP addresses, x.500 Address & updated AD Primary & Secondary SMTP addresses exist, via Exchange Manaqement Console. Set Mail Routing for users to Exchange. Point user to Replica Staging Mail file. Match Domino usernames to Exchange usernames and Select Profile. Set Migration Farm, Migration Profile, pull final replica to staging server, add users to Migration queue, and monitor migrations. Blackberry Migrations using CMT Mobile(Select and point users to corresponding BES Server, Migration IT Policy, LDAP Server for Identifier Lookup, and Wireless backup). Post-migration actions, including sending Post-Migration Notifications and marking all migrated users Complete. Updated and modified Migration Runbook, created documentation on How to Migrate Archives to PST’s, How to Migrate Rooms & Resources from Notes to Exchange and How to Migrate Mail-In Databases from Notes to Exchange. Troubleshoot migrations using Active Directory, Exchange Management Console, MS Access, CMT Universal, etc…Resolved many tickets related to archive post-migration issues. Use IP Monitor to monitor VM Host, Domino VM and CMTe VM. Processed and migrated thousands of archives.

(Work from Home Office Backfill Assignment) Provided Notes/Domino/Blackberry Admin support, servicing a mixed R7/R8 environment, on 15 Domino Servers, for 600+ USA, Mexico, Canada and Chile users, as part of a Global client base of 10,000 users, in 70 countries, including 24 x 7 support; Exported notes mail template info, for each of the mail servers, to Excel spreadsheet, showing many users having the incorrect template; Review and resolve outstanding tickets in Altiris Service Desk ticketing system and also in-house ticketing system; Installed EmailXtender Search 4.8.1 on users machine, retrieved missing messages and copied to users mail file, Upgraded and installed Notes Clients from R7 to R8.51, and configured Sametime on users machines; Fixed corrupt SMTP server log.nsf file, & corrupt mail files; Enabled iNotes for users; Register new Notes users; Create mail-in databases; Fixed 3rd party DC Global Calendar 7 tool department calendar synchronization issues; Fixed incorrect mail rules; Resolved corrupt log files on users machines; Updated ODS on databases from 43 to 51; Ran Cluster Analysis on Mail servers and discovered missing replica’s, orphaned mail files, copies versus replica’s, misaligned ACL’s, etc., and fixed all issues; Created monthly Domino server maintenance procedures, including automated batch file to run the maintenance; Created Daily Admin Checklist, Created new documentation on How to Register New Notes Users, How to Terminate Notes Users, and How to Create a Mail-in Database; Resolved issue of SMTP servers not starting automatically as Windows Service, by removing “–c “ parameter from startup path registry setting. Notes native console not necessary in Win2008 server, and was prohibiting servers from starting automatically.

Assignment migrating 8K Notes users to Exchange at MasterCard outside St. Louis, Missouri.Pre-migration procedures, including re-starting kits/workstations, control centers, and CMT Migration Worker apps; Confirm user counts for daily migration; Provision mailboxes using Binary Tree AMT for Exchange database connecting to Global EMM database to Import users; Set Exchange mailbox databases; Enable Exchange mailboxes via PowerShell script; Set Full Access rights of enabled mailboxes; Replicate rights in Active Directory; Update Active Directory Primary and Secondary SMTP; Validate changes by confirming userid’s match userid’s in Global EMM database, and both SMTP and x500 addresses are correct; Use Global EMM database to Match Domino usernames to Exchange usernames; Set the Migration kits/workstations to perform migrations; Set Mail Routing to Exchange; Disable directory synch for users; Push mail routing changes; Pull final replicas of Domino mail file databases prior to migration; Confirm replication completed successfully, via live console and/or Server Task view in Domino Admin client; Use CMT for Exchange 3.2 database, to import, select and confirm number of users; Select users to be migrated for each kit/workstation; Set, review, and confirm migration profile; Select and add users to normal priority migration queue; Migrate users; Monitor migration on CMT Monitor and/or RDC to kits/workstations; Use Global EMM database to send post-migration messages to Exchange mailboxes, and insert user notifications in Notes mailfile databases for migrated users; Set users’ status to migrated successfully; Clear users migration workstations; Send migration summary report to project lead.

2nd/3rd Level Notes/Domino/Blackberry Admin support, servicing a mixed R7/R8 environment, of 750+ Global users, on 12 Domino Application, Mail, QuickPlace/Quickr, Sametime and Blackberry servers in the USA, Switzerland, Mexico, UK, China, and Hong Kong, including 24 x 7 support; Upgraded 12 Domino Servers from 7.02 to 8.51; Assist with preparation of documentation, procedures, and user training for Global Domino 8.5.1 Upgrade Project; Copied 37 Application Databases from Production Servers to Test Server, in preparation for 8.5.1 Upgrade; Created Certificate Authority Database, CA Key, and server keyring files, using Domino as the Certificate Authority, saving client $4K in certificate fees while resolving issue of expired DWA / iNotes and Sametime Meeting Center web certificates. Dropped keyring and keyring password files in data dir of each server and restarted http task; Created Event Generators to monitor memory, disk space, dead & waiting mail, etc…corresponding Event Handlers, and Server Statistic Docs for all servers; Created Monthly Server Maintenance Procedures and ran monthly server maintence on servers; Daily monitoring of Domino Servers using Domino Admin Client, Domino Domain Monitor, and statrep.nsf databases; Resolve troubleshooting requests/issues via CA Service Desk ticketing system; Registered, Terminated, Renamed Notes Users; Create Mail-in Databases; Created a Terminated Users address book, as a repository for termed users person docs; Upgraded SMSDOM (Symantec Mail Security for Domino) from 8.01 to 8.0.5 and nntask.exe file on all Domino servers; Reviewed notes.ini, server, configuration, connection, and program docs, agent manager schedule, server tasks, disk space availability, user registration/renames/moves and termination procedures, etc; *****Please see resume online for more info about this assignment as space in this field is limited.*****

Support of Vista O/S Upgrade Project.Provide 2nd/3rd Level Notes/Domino/Blackberry Admin Support, servicing an R8 environment, of 3,000+ users, on 24 Domino Mail, Application and Blackberry Servers, at 10 sites, in the Dominican Republic, Mexico, and USA; Resolved ongoing issue with multiple users who were unable to send/reply via iNotes/DWA mail, by modifying browser settings on client machines; Reviewed over 800 recent Notes / Domino / Blackberry tickets, as part of effort to recommend changes / modifications to the Help Desk and Notes Team, in assisting them to be more efficient; Discovered failed personal agents on mail servers; Discovered and fixed damaged adminp view and rebuilt view by running updall -r command; Discovered and deleted multiple rep conflicts on ddm.nsf (Domino Domain Monitor) database hidden view; Discovered many users have template replication enabled on replication page, needlessly trying to replicate with many templates, multiple times, on a daily basis; Discovered 800 outstanding mail file deletion adminp requests needed to be approved, some were more than 12 months old; Reviewed and modified server notes.ini files.

Work a 6:00 a.m. to 5:00 p.m. schedule, in addition to providing 24 x 7 coverage, to provide 2nd/3rd Level Notes / Domino Admin Support, servicing a Global Notes / Domino messaging, collaboration, & BlackBerry environment, within an international, single domain of approximately 75 Domino servers, 17,000+ users, in a mixed R6 and R7 environment, as part of a 24 hour “Follow-the-Sun” Global team coverage; Monitor servers, mail.boxes, run server console command tasks, troubleshoot mail routing issues, including restarting router, updating routing table, etc..; Using Blackberry Manager 4.1.6, Add / Activate / Delete / Purge users, Assign Software Configuration, Assign IT Policy, Set Activation Password, Resend Service Books, modify PIM Sync Address Book settings, etc..; Used both DDM and Domino Administrator client to monitor servers; Resolve database, address book, clubusy, replication and synchronization issues; Use ID Manager Requests Database ND6 & ND7, an ID Management system to troubleshoot new user registration issues, distribute Notes ID’s, Recertify Users, Name Changes, User Moves to New Certifiers, User Terminations, create Mail-in Databases, etc..; Use CA Service Desk to view, resolve and document tickets; Review, approve, process Adminp requests; Reconcile missing mail file replicas; Use FOPE: Forefront Online Protection for Exchange (formerly Exchange Hosted Services), mail filtering software, including anti-virus, anti-spam, quarantine, junk mail, etc….to whitelist/blacklist domains, create policy rules, release quarantined mail, etc..; Installed and configured Blackberry Manager 4.1.4 on Support Team Members machines; Modified Formula in action of form to allow users with certain ACL roles assigned, ability to view/use a hidden button; Work with IBM Support on escalated Notes issues, and RIM Support on escalated Blackberry issues; Trained new Notes Administrators.

Provide 2nd/3rd Level Notes / Domino Admin Support, servicing a Global Notes / Domino messaging, and collaboration environment, within an international, single domain of approximately 230 Domino servers, 52,000 users, and 5000 applications, as part of a 24 hour “Follow-the-Sun” Global team coverage; Responsible for Daily monitoring of 43 Regional North American, South American, and some European Domino servers, for tasks such as Availability Index Checks, Performance / Resource / Disk Structure / Disk Space Checks, Mail Routing Monitoring, Replication History Checks (for critical system files, i.e., names.nsf, admin4.nsf, mobiledircat.nsf, catalog,nsf, etc...); Management of Notes Group, Mail-In Database, Notes Application, Mail Topology: (Creations, deletions, updates, replica creations, replication issues, ACL alignments, connection documents.); Daily management / monitoring, assignment and resolution of tickets in Remedy, and coordination with internal Regional colleagues & external Service providers; General Notes Maintenance Tasks: Repair / fixup corrupted Notes-related applications, mailboxes, databases, system files; Assisted in creation and implementation of a regional based Domain Catalog model, to replace incorrect standards for catalog.nsf file, due to ACL & Data inconsistencies causing replication delays & slow access; Assisted in Password Checking and Password Digest Clearing project; Regular meetings with Local and Regional Administrators on general queries/clarifications; Consultancy for Local Administrators on client Domino policies, standards, procedures and guidelines; Coordinated Cobian to Mirapoint Spam Filter Pilot Testing project; Antivirus for Lotus Notes configuration and management, e.g. McAfee Groupshield consultancy, including verification of virus definition file updates; *****Please see resume online for more info about this assignment as space in this field is limited.*****

Provide 2nd & 3rd Level Lotus Notes / Domino Server operational and project-related support to NBA users, including NY, NJ, Domestic and International Regional offices, Team and Arena Offices and various events; Responsible for supporting Lotus Notes/Domino environment and ensuring Domino servers are secure, accessible and available at all times; Resolved issue of Ticketmaster.com mail not being able to route thru Postini, to NBA.com domain, by accessing Postini portal, and using “addallowedips” command, to add new Ticketmaster IP range; Fixed public key mismatches for 50+ Notes/Domino users; Autoresponder message sending multiple messages to users; Multiple person docs in Domino Directory, "Ghost" rule in users mail file by deleting mail file, replicating new one and running compact -c to get rid of the rule; Discovered and stripped notes ID from 15 person documents in Domino Directory; Fixed incorrect ACL's for 2200+ mail files; Created restricted groups in NAB; Created mail-in databases; Discovered and deleted 223 orphan mail files reclaiming 27GB of disk space on servers; Participate with the Helpdesk and Desktop Group during problem analysis/resolution; Review logs for issues; Identified and resolved complex Lotus Notes/Domino problems utilizing structured troubleshooting methods, techniques and tools.

Analyzed server, configuration, connection and program documents, messaging settings, policy documents, profile settings, & notes.ini files, & recommended resolutions for 30+ errors, as part of process of tweaking servers for max efficiency, & to resolve low availability index issue on mail servers; Daily management, analysis, troubleshooting and monitoring of 450+ Lotus Notes 6.5 mail files/users, including critical server tasks, analysis & problem resolution of log files, disk space, statrep.nsf for errors, multiple mail.box's for dead mail, calendaring & scheduling issues, check to make sure log file is being written to, and not corrupt, check adminp compacted successfully, agent manager error messages, etc..; Modified incorrect ACL settings on 350+ mail files; Register new notes users; Group modifications; User re-certs; Modify program documents; Assist users in creating mail rules versus running personal agents on server; Create Mail-In Databases; Created autoresponder / reply to sender, simple action agent, and added condition statement whereby agent only runs against mail messages (memo form) delivered to the mail database, versus calendar invite reponses (notice form); Upgraded Symantec Mail Security for Domino Servers.

Daily management, analysis, troubleshooting and monitoring of 1000+ Lotus Notes 6.5 users, on 20 Domino 6.5 Hub, Application, Fax, LEI, Mail, SMTP, and Mail Relay servers, including daily monitoring of critical server tasks, analysis & problem resolution of log files, available disk space, statrep.nsf for errors, multiple mail.box's, calendaring & scheduling issues, etc..; 24 x 7 Support via VPN client and Blackberry; Documented procedure to update Domino Servers for DST (Daylight Saving Time) issue; Updated Java Time Zone, Domino Web Access, Rooms & Resources database, and all R5 and ND6 mail files; Modified agents, forms, and batch files to successfully complete project; Work with Notes Developers to move databases into production using TeamStudio CIAO!; Refresh design of production databases with updated master templates; Survey, Document, Stabilize Symantec Anti-Virus 3.1 and 4.0 on all Domino Servers, and Upgraded all servers to Mail Security for Domino 5.1; Use Microsoft Sharepoint 2.0 as a repository for Lotus Notes Documentation. Created and Uploaded 15 “How to” Documents including on How to Activate Blackberry Users, How to Resolve Undelivered Blackberry Messages, How to Edit the Out of Office Profile and Out of Office Agent, Delete the notes user, Register the notes user, Assign a fax number to a notes user, MIMESweeper troubleshooting,, etc..; Upgraded and monitor SpamSentinel; Set up SpamSentinel reporting tool to send spam quarantine reports to selected users; Resolved issue with SpamSentinel and SAV, as SAV did not see virus message, but SS saw message as spam, and quarantined it. After SAV def files updated, SAV found the virus, and deleted the quarantine DB, which resulted in backup on all three mail.boxes. Created new quarantine DB, updated ACL, bounced router, all messages routed to the new quarantine DB. *****Please see resume online for more info about this assignment as space in this field is limited.*****

Second Assignment at Census Bureau: Lived in Pentagon City, Arlington, Virginia and commuted home on weekends. Public Trust Security Clearance. Daily management, analysis, and troubleshooting of 9000+ Lotus Notes 6.5.2 mail files/users; Monthly server maintenance on 49 Domino 6.5.5 Hub, Mail, SMTP, Application, Quickplace, Sametime, VoiceMail, Archive, and Development servers; Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, disk space, clubusy.nsf for replication conflicts, statrep.nsf for errors, mail.box's for dead mail, cluster replication, troubleshoot mail file rules & purge rules; Troubleshoot server crashes, open PMR”s with Lotus, including submitting NSD files for analysis; Upgraded antivirus system from TrendMicro ScanMail for Lotus Notes 2.6 to TrendMicro ScanMail for Domino 3.0, including TrendMicro Add-On Agent; Service packs and patches, on Hub, Mail, Archive, SMTP/MTA, and Quickplace Servers; Replaced design of mail template on 24 servers; Installed BlackBerry Desktop Manager 4.0 on client machines, and synchronized Notes 6.5.2 Client with users handheld devices; Rebuilt Notes Archive Server using Remote Desktop Connection; Create online scheduled server archiving for users and rebuild archive profiles; Created Mail-in DB for collecting diagnostic files, as a repository for Automatic Diagnostic Data Collection (ADC) Tool, corresponding MIDB document, modified server diagnostic configuration settings, and forced server crashes in the lab; Run Cluster Analysis showing primary mail files without corresponding cluster replicas, and replica id’s that do not match; Secondary responsibility for BigSky Remark Messaging and Voicemail Servers and Account Requests; Secondary responsibility for Trend Micro ScanMail, Monthly Server & Mail Reports to management; *****Please see resume online for more info about this assignment as space in this field is limited.*****

(7 Month On-Site Assignment) Resolve outstanding Notes tickets/issues for 5,000+ Notes users; Resolved @ 30 to 50 tickets daily; Register, rename, recertify, & delete users; Move users to new certifier & new mail servers; Modify person docs, troubleshoot mail routing, out of office agents, modify location docs, create mail-in databases, ACL / Mail / & Multi-Purpose Notes Groups; Resolve Calendaring & Scheduling issues, create Group Calendars; Use ServerAdmin Plus to audit Notes multi-purpose Group security and ACL lookups; Created private view on local copy of NAB showing sortable Format Preference for Incoming Mail and Full Name columns for each user; Move primary mail files on AS/400 to mail archive directory; Issue Sametime licenses to new users, Troubleshoot Sametime Meeting connectivity issues due to WinXP SP2 upgrades on client machines.

First Assignment: Lived in Pentagon City, Arlington, Virginia; Commuted home on weekends.(First On-Site Assignment: 7 Months) Public Trust Security ClearanceProvide daily monitoring, analysis, troubleshooting & management of 4000 Lotus Notes users; Generate monthly Notes Mail, Application Server Availability & Notes Mail Traffic reports; Create Event Generators/Handlers and SNMP traps to allow HP Openview monitoring of Domino Servers; Modify Notes.ini file to add QuerySet Handler, Event Interceptor, & Collect tasks; Resolved issue of 75 mail files missing template, & protected user created folders against design changes, while replacing the mail template; Move/View/Rebuild subdirectories on 40 servers to data volume to accommodate view rebuild disk space issues and modified notes.ini settings parameter on server config document to change subdirectories path; Created Change Control docs; Installed TrendMicro Scanmail on Quickplace servers; Test debugging parameters on Notes Lab Mail Server to troubleshoot server issues.

HP flew me to Charlotte, NC weekly from Allentown, Pa. for this assignment at Wachovia Bank.(8 Month On-Site Assignment)2nd Level Pre-, Production-, & Post-End User Migration Support; One of 8 Migration Coordinators/Engineers remotely supporting 15+ Desktop Engineers, migrating 2500+ Groupwise users & 6500+ Exchange users from 120+ remote sites, for both Wachovia Bank & Wachovia Securities; Troubleshoot Notes Client installation issues; Notes mail migration issues, (mail forwarding rules, message counts, archived mail, customized migration docs, .pst files, address books, schedule plus, etc…) using ADT and CMT tools.

(5 Month On-Site Assignment)2nd Level Support for 3,200+ R5.0.12 Notes users; Troubleshoot e-mail, calendaring & scheduling issues; Register, recertify, rename and terminate users; Move user’s certifier’s; Create Mail-In and TeamRoom databases; Create Groups, modify ACL’s, and restore mail files; Notes Client & Domino HTTP password resets; Approve AdminP requests.

(5 Month On-Site Assignment)North American Regional Hub Support Center: Domino R5 Server Infrastructure Upgrade and Migration. Build new Domino R5 single/partitioned, clustered, hub and mail servers: Complete inventory and documentation of 85 Notes Servers; Remotely installed Veritas NetBackup on Notes Mail server; Trained other Notes Admins on how to install O/S, install 3 partitioned Domino servers and migrate data to newly built servers. Hardware modification and BIOS upgrade: Upgrade System Rompaq, Option Rompaq, & Remote Insight Board firmware; Create arrays, logical drives, modify controller settings and modify Remote Insight Lights Out Edition firmware; Create and document server diagnostics, and verify Boot sequence. Prepare Domino Server for migration: Create configuration record using CRST (Configuration Record Scripting Tool).; Create standard Boot diskette for Win2K automated installation. Install, Migrate, Test Domino Server: Install Win2K OS; Create SAN partitions; Configure SecurePath software; Install Domino 5.0.9a Server and migrate data to new server; Test Win2K and resolve NT application, security and systems errors; Test Domino Server prior to operational release.

2 month assignment assisting in final phases of mail migration project.(2 Month On-Site Assignment) Part of team migrating 10,000 CC:Mail users to Notes R5.08, Register new users, Modify person docs and ACL's; Create agent to change name format display in local address books; Change user passwords, grant permissions, create shares on Windows 2K server, Modify IP addresses on DNS lookup table; Install client on desktops & modify location docs; Install and modified Notes client & notes.ini file on Citrix machines; Create/Configure Dircat & Directory Assistance, Replace design on mail files, Modify notes.ini to disable CalConn and Sched; Create agent to automatically sort names in dircat.

(6 Month On-Site Assignment)GroupWise to Notes R5 Migration Project: 2000 users; Responsible for 4 clustered mail servers; Update server docs; Created new replicas & groups, Schedule replications, move mail files between servers, modify ACL’s, register new users, restore users mail files, create mail usage reports & mail probes; Troubleshoot mail routing & modify location documents, Setup Master Recovery & Authority List to recover ID's and Passwords; Maintain Deny Access List / Terminations Group; Created simple and server based agents; Created ACL change, File, Replication, and Statistics Monitors; Created Mail-In Databases & ACL groups; Troubleshoot users remotely using LANDESK; Trained second-shift migration administrators; Groupwise to R5 Notes Migration preparation, execution, verification; Run GroupWise mailbox maintenance to "clean up" users mailboxes prior to migration; Run Binary Tree Migration Tool; Created mail forwarding rules in GroupWise; Modified distribution lists & aliases in GroupWise mailboxes

(3 Month On-Site Assignment)Supported Notes multiple domain environment, 4000+ Notes users and 4000+ Exchange users; Register, rename, and delete users; Move mail files between Notes servers; Modify location docs, person docs, ACL's, add/delete users in groups, etc...; Create new groups, new mail-in databases, new replicas, etc..; Delete full text indexes remotely to free up disk space; Approve file deletions using AdminP; Log analysis of 31 mail servers; Used SMS Administrator to remotely copy users mail files to archive databases prior to deleting users

(4 Month On-Site Assignment)Supported Notes environment consisting of 11 domains, including 3 shared domains and 1 hub, 100K+ person documents, 65K+ groups, 26 Internet Mail gateways, and 2.1GB combined Public Address Book; Upgraded 15 servers from 4.57 to 5.03; Daily Log Analysis of 10 servers; Created/Modified Groups; Modified ACL & Rename users; Create new replicas; Installed Arcserve on NT/Domino servers & PC Anywhere on Notes R5 test server; Created new domain & new test server environment.

Lived in White Plains, NY for this assignment, and traveled to Nashville, Chicago, and Kentucky for this client.(5 Month On-Site Assignment)Migrated 1200+ users from CC:Mail to Notes 5.01; Coordinate communication between various migration groups; Installed/Configured Notes 5.01 Client on hundreds of desktops & laptops in Greenwich, Nashville, Chicago and Kentucky; Documented SOP’s to install Notes client; Created shared calendars and bookmarks to other users calendars; Migrate Organizer and Archive mail from CC:Mail to Notes 5.01; Fix Network Cards and enable TCP/IP service; Maintain/Move Wininstalls to various nationwide regions; Modify Location & Connection documents; Configure Dial-Up Networking for remote users; Created Mobile replicas; Replaced design of template files; User troubleshooting/handholding during & after migration and Y2K desktop upgrades

(17 Month On-Site Assignment)Managed small team in preparation of CC:Mail migration and Notes Upgrade; Migrated 900+ users from CC:Mail to Notes 4.61 using LN Migration Tool; Installed CC:Mail MTA on CC:Mail server; Installed new Domino Server; Configured Replication Scheduling; Upgraded 400+ workstations from 4.1 to 4.6.3; Maintain/Modify Public Address Book, Location Docs, & ACL’s; Troubleshoot migration issues; Created SOP to train new Notes users on upgrade, & SOP to upgrade machines from 4.1 to 4.6.3

(8 Month On-Site Assignment)Maintain & modify NAB; Performed Workstation Installs of Notes R3 & R4; Troubleshoot Mail Routing; ACL modifications; Created new databases, event & statistic monitors, scheduled replications.

(7 Month On-Site Assignment)Upgraded few notes servers running notes R3.1 to R4.11; Configured notes servers to run multiple protocols; Migrated 2000+ CC:Mail users to Notes; Migrated 5000+ ALL-IN-1, MAILWORKS, & CC:Mail users to Exchange