Can you hear it?There are similarities between a Leader and a Music Composer. Growing up, I was passionate about composing music. Having an ear to identify the nuances of each sound and bringing those elements together harmoniously led me to produce music that promotes feelings of joy and happiness for the listener. Similarly, if you listen closely, you can hear the vibrant and diverse sounds of talented people within an organization. Their sound, their individual strengths and abilities, can be heard through their culture and success as a team. They work harmoniously together to promote a feeling of joy and happiness for their clients and customers!As with music composition, I thrive in team environments where I can listen and leverage talent in the workplace. I foster a welcoming energy that empowers and motivates my team to realize personal growth and achieve success together. Music to my ears! As with my musical compositions, feedback is vital since we all hear things differently. Their is strength in numbers and true growth comes from having many advisors. So now can you hear it? You got this! Continue working harmoniously as a team and succeed together. Now that’s music to my ears!Career Composition - Over 16 years combined Client/Customer Services, HR Management and Business Development within the Insurance, Healthcare and Hospitality sectors.CORE COMPETENCIES: Quality Assurance Testing, Candidate File Management, CRM, Talent Acquisition, Data Analysis, Freshdesk, Ticket Tracking System, Microsoft Office, Time Management, Information Technology, Customer Service, Client Service, Sales, Marketing, Risk Management, Team Management, Project Management, Recruitment, Vendor Management, VMS, Management Consulting, Executive Leadership, New Business Leadership, Business Strategy, Business Development, Workforce Management, SaaS.
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Account Manager3 Twelves Inc Dec 2017 - PresentTucson, Arizona, Us -
Client Success & Hr Manager3 Twelves Inc Dec 2018 - Dec 2024Tucson, Arizona, Us• Implemented new business strategies, sales presentations and best business practices resulting in over 90% client and talent acquisition in a high-performing virtual environment • Utilized talent suite platforms (Jobsoid) to support talent acquisition and marketing processes• Leveraged Relias as a Learning Management and Performance management platform to mitigate risk• Restructured and developed new business operations by collaborating with CEO and CFO • Negotiated high-stake client contracts by amicable terms of service while maximizing profit • Trained and managed new hires according to QA and QC and HR standards to minimize cost and risk • Led the testing of data and website development for continuity and accuracy across multiple platforms • Managed Freshdesk ticketing system resulting in streamlined processes and exceeding deadlines• Implemented processes through data tracking and analysis and research and development -
Reservations Sales SpecialistHilton Mar 2014 - Dec 2018Mclean, Va, Us -
Inside Sales RepresentativeCoca-Cola Enterprises, Inc. Sep 2013 - Mar 2014Atlanta, Georgia, Us -
Customer Support Representative IiAmerigroup Oct 2011 - Jun 2013Virginia Beach, Virginia, Us -
Clinical Administrative CoordinatorUnitedhealthcare Sep 2010 - May 2011Minnetonka, Mn, Us -
New Business Customer ServiceMetlife Oct 2008 - Aug 2010New York, Ny, Us -
Customer Service RepresentativeAmerisourcebergen Nov 2006 - Oct 2008Conshohocken, Pa, Us
Frequently Asked Questions about Stephen Cortez
What company does Stephen Cortez work for?
Stephen Cortez works for 3 Twelves Inc
What is Stephen Cortez's role at the current company?
Stephen Cortez's current role is Business Developer/Sales Manager.
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