Systems Engineer / Manager
Current• Network Security: Configured firewalls, intrusion detection systems, and network access control lists, resulting in a 30% reduction in security incidents.• System Audits: Conducted regular system audits, identifying and mitigating potential vulnerabilities or threats, improving overall system security by 25%.• PCI Compliance: Collaborated with the VP of Technology to ensure all locations are PCI compliant, achieving compliance ahead of schedule and maintaining it across all audits.• Helpdesk Optimization: Developed and implemented new strategies to streamline helpdesk workflows, reducing ticket resolution time.• Automation: Created and deployed scripts to automate routine system administration tasks, saving an estimated 15 hours per week.• Management Reporting: Regularly engaged with upper management, providing detailed reports on project status, activities, and achievements, fostering transparency and informed decision-making.• Restaurant IT Build-outs: Led the design and implementation of IT infrastructure for new/existing restaurant locations, including Fresh Kitchen, Cali, and Camp. Selected hardware, developed IT layouts, and coordinated with third-party vendors for comprehensive IT installations.• Project Management: Directed and oversaw IT-related projects, ensuring timely completion and adherence to budget and quality standards.• Cloud Services Management: Secured and maintained Office 365, Exchange Online, and Azure AD ensuring robust cloud infrastructure and compliance with security best practices.
