Stephen Quarles Email & Phone Number

Indianapolis, Indiana, US

Owns the Release Management life cycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. The releases are inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs. Where necessary provide tools.

Committee Member

Establishes policies, standards, guidelines and procedures for the COB-IMS and other departments to abide by. Oversee IT Governance & Compliance. - Develops and plans, long-range goals, objectives, organizational structure, and rules and regulations, and otherwise provides for the overall direction and management of the Division. - Assists the Director.

Madison, WI, US

Release Manager within the Advance Group of the Infrastructure and Technology team. Responsible for the coordination of Major & Minor Releases and Hot fixes to the Production, Engineering and Test environments. Coordinator with Build ' Deploy, Change Management, and Operations Teams.Tools CASD for Change Orders, incidents, and Harvest Package approval..

Dallas, TX, US

Manages the suite of assigned programs and is the initial point of contact for any escalatioms. Initial point of escalation for Program Issues. Mentpr ACSI Project Managers. Develop Program, Release and Weekly Management Status Reports.

San Francisco, California, US

• Responsibilities:
• Assisted DIOs with non-merger effort. Coordinated with DIOs to ensure packages requiring delivery are setup and tracked correctly in PMO tools. Ensured weekly status is accurate and follows reporting guidelines.
• Developed BAU process flow for post-merger project manager activities.
• Tracked packages to projects mapping – current tracker entries.
• Handled point of escalation of issues to Brokerage IT DIOs
• Established and conducted meetings for key Business-As-Usual (BAU) managers and led (similar to WSL meetings for the integration effort).

Redmond, Washington, US

• The key responsibilities of this position are: Release Planning, cost estimates, scheduling, coordinating, tracking, monitoring (construction & testing phase) activities, status reporting, conducting Triage meetings.
• Prepare Release Schedules (Major, Minor, QFE, and Hot fixes) I managed delivery of 2 Major Releases, 3 Minor Releases, 5 Hot Fixes.
• Negotiate Release dates with Rockssup & Ops
• Submit RFCs using GFSChange
• Develop Contingency Plans for missed Milestones and\or delayed deployments
• Provide Weekly Status reports to Management team & provide input to Rockssup & Ops for WAR meetings & schedules.

Dallas, TX, US

• Senior Release & Enterprise Testing Project Manager
• The key focus of this position is program/project planning, cost estimates, scheduling, coordinating, tracking, monitoring, evaluating and directing project/program activities Senior Release & Enterprise Testing.
• Creating Build (ECAT) requests, detail plans, detail schedules, resource allocation and assignment, critical path analysis, methodology, coordination within all IT functions, on-going expense/capital tracking and.
• Develop and drive test methodology, serve as an advocate for quality throughout the software development lifecycle, accountable for test execution and associated escalations across several simultaneous projects, and.
• Responsible and accountable for multiple medium to large complex project(s) or program(s) using the Software Development Lifecycle (SDLC) or appropriate IT methodology, and overseeing multiple related projects.
• Interface with cross-functional partner teams (i.e. analysis, development, environment support, project management, etc.) to negotiate test schedules, scope, and test approach.

Dallas, TX, US

• Test Lead 0206 - 08/06
• Responsible for test strategy and planning, test engineering and test reporting on strategic projects.
• Ensure all issues are communicated and test risks are managed.
• Coordinates testing resources to execute test plans. Interface with Internal and vendor test teams and Project Management to plan and Coordinate the required testing across systems to assure critical applications are.
• Manage testing workload against testing requirements. Monitors testing activity and test result reviews.
• Developing testing strategies, test plans and resource estimates.Skills Used: Project Management, Release Management, Risk Management, QA Management & Test Support, CRM, SDLC, Agile, MS Project ver. 2007, My Prism.

Dallas, TX, US

• Manage software release of Java, J2EE client server and mainframe applications, coordinate and maintain E-Test Build schedules for dependent tasks\deliverables for internal applications and COTS (Siebel).
• Enforce adherence to procedures, ensure that Deliverables are meet CMM criteria, and provide status assessments to executive management. Develop and distribute scorecard reports throughout the Software Delivery Cycle..
• Follow established BST Delivery methodology, resolve and/or escalate issues and risks against the project
• Ensure that reports are created and provided per the reporting process. Responsible for the preparation of weekly Executive Issue & Status presentation deck.
• Represent Client in BBT PMO, CRM and RM meetings that are pertinent to release activities
• Work with various Departmental teams and Vendor teams to ensure that schedules are met

Palo Alto, CA, US

• Interacted with Applications Development Managers, Project Managers and Business Users to assess current Testing Process/Procedures and recommend the most effective and efficient Q/A methodologies/technologies.
• Responsible for ensuring the testability of Business requirements and resolving ambiguities through liaisons with Business and Users. Daily interface with Technical Experts / Project Managers and their teams, as well.
• Responsible for the testing of new HP Retail Ordering application. This app allowed HP’s sales partners to access an inventory of HP products\services & place orders for HP computer, printers, notebooks and other PC.
• Applied knowledge of development methodologies; experience testing Client Server Applications; experience testing web based Order Management Applications; using industry test tools such as Mercury Interactive (Test.

Dallas, TX, US

• Provided consulting expertise and telecom experience in support of its AT&T Global Network (AGN) customer migration for Frame Relay and ATM services.
• Developed business requirements, test plans for implementation in a Call Center environment.
• Prepared required Business Requirements for components of Web Ordering tools and applications.
• Day-to-day project management, monitoring project budget and timeline. Ensuring that implementation standards and methodology were used throughout the project, ensuring quality deliverables, communicating and providing.

Palo Alto, CA, US

• Project managed software development activities that involved web, Client/Server, and mainframe systems testing. SDLC methodology utilized. Performed Technical writing using MS Office Suite including MS Project.
• Managed the development and adherence to OSS test plans, the creation of test data, and Business Systems integration Testing.
• Managed the following Projects - EDI Analysis - Pre-Order to Order for LSOG3 & LSOG5, the SATE 10.0 Verification Analysis, CLEC Call Center set-up, DDTS Enhancements, FormTool (EDI) enhancements for IMA (Web) Releases.
• Conducted JAD (Requirements) walkthrough sessions for the Arizona OSS Test.
• Responsible for assessing Qwest’s EDI (Electronic Data Interchange) documentation and the ability of CLECs to use that documentation to establish connectivity to Qwest backend Billing and Ordering applications..
• Created the project plans for the EDI assessment, it included such activities as a review Qwest I-Charts for its EDI Implementation guidelines, comparison of Qwest documentation for LSOG Versions 3 and 5 to the OBF.

Residential home listings and sales. Recognized as Salesman of the month at CKM.

Dallas, TX, US

• Program Manager for Small Business Information Technology, responsible for managing the delivery of internal Date Warehouse projects and mechanization efforts in the SBS IT development arena. Responsible for assessment.
• Managed the development of project management process documentation, forms, and templates. Used SDLC, OO and IEEE methodologies.
• Managed the successful implementation of the Small Business Program Management Office.
• Management responsibility for the training and career development of the BellSouth Project Managers (PMs), the delivery and tracking of all SBS IT SDLC projects and ensuring that SBS IT continued to meet CMM 2.
• Conducted Resource Management activities (interviewing, selection, hiring and management of contract PMs) within the Small Business Information Technology, the negotiation and management of Letter Purchase Orders, and.
• Documented the Small Business 'Section 271' responses to Georgia Public Utility Commission, DOJ, and FCC queries to its 271 filings.

Dallas, TX, US

• Project managed the software development of the RSAG application, the implementation of RSAG, the de-commission of PREMIS to RSAG (3 year effort), the Out Sourcing of Address Maintenance, and IREIS releases..
• Business analysis for PREMIS, RSAG, and IREIS, prepared requirements for enhancements and release management. Prepared high-level and detail requirements for SQL queries used to analyze results and trends. Provided.
• Led the development effort for BellSouth’s replacement of PREMIS with BellSouth’s own proprietary mechanized address system (RSAG). Received a Presidential award for on-time implementations of RSAG that occurred over a.
• Performed manual QA testing of software releases for an order/sales support application. Performed regression and sanity testing, as well trouble shooting activities on old/new releases. Documented deviations from.

Dallas, TX, US

• Established policies and procedures for enhancements for the CRIS billing system, collections reporting application (SN511) and the BOCRIS Bill for Residence and Business. Planned and facilitated Management Change.
• Conducted Call Center internal audits to determine degree of adherence of corporate practices and formulated recommendations for improvement. The audits were conducted on Manual CRIS bills and by reviewing on-line.
• Documented historical trends and created five-year forecasts. Developed revised collection treatment amounts and indicators to maintain effective revenue collection performance while reducing customer complaints.
• Analyzed CRIS Bills and Collections results and developed recommendations for changes to improve performance (residence & business). Performed manual QA testing of software releases for billing & collections support.

Dallas, TX, US

• Managed the development of customer service representatives in the Telecom Order\Sales, Billing, and Collections Call Center.
• Monitored daily call center calls, conducted quality assessments, force management activities, coached and mentored customer service representatives and resolved difficult customer calls and issues.
• Documented local office procedures, and verified adherence to corporate operating standards.
• Met or exceeded all sales and collections objectives.
• Set up the Bellcore pilot site for the mechanized address verification system (PREMIS). Developed PREMIS maintenance processes while on loan to Bellcore. This project required a manual review of BOCRIS Customer Service.
• Trained management and non-management employees on mechanized order entry applications (BOCRIS/BOSS, SOCS) and address verification systems (PREMIS).

Memphis, TN, US

Live News AM and PM. Set Lighting & set'up for shows, and commercials. News crew for on scene reporting.

Mba, Business Administration

Ba, Economics