Stephen Crowley Email & Phone Number

Dublin, IE

Dublin City, County Dublin, Ireland (remote)

County Dublin, Ireland

Solution Engineer working with target Enterprise accounts providing pre-sales technical solutions for new sales opportunities via email, slack, video conference and in person on-site. Engaged with customers at a code level detail with their engineering and Devops teams while presenting the high level business value to Executive leadership through in person.

County Dublin, Ireland

Provided assistance to customers in deploying the New Relic Software suite. Specialised in supporting the Java, Android and the iOS New Relic agent for customers in both the pre-sales and post sales cycle.Developed a strong knowledge of Java frameworks and application servers which customers use to assist them in implementing the New Relic agent and help.

County Dublin, Ireland

Provided Technical Support to New Relic customers primarily through a ticketing system but also by phone and screensharing sessions.Monitored trends in incoming tickets to ensure issues with the New Relic system were quickly identified and resolvedContributed to internal process improvements and documentation.

Apple Online Store, Cork

• Updated existing tools created in PHP and MYSQL that record the type of customer queries that individual phone agents receive.
• Created a user interface and database backend of web tools for use by managers within the Apple Online Store Contact Centre. These tools allow managers to record agent interactions into a database and view this data.

Cork, Ireland

• Provided consultative technical sales solutions for the UK and Irish business to business and consumer markets.
• Leveraged multiple sources of information to stay current on product features and technology changes.
• Sought to create lasting relationships with customers.
• Completed various sales acumen and sales training courses.

Holyhill Cork

• Co-ordinated the necessary change management for online store software projects for the EMEA contact centre.
• Managed a testing team and scripted user acceptance testing for software projects including website interface, systems tools and the Apple store application for iPhone.
• Provided feedback to stakeholders including the design team, engineering team and senior management on possible improvements.
• Worked on a global scale on behalf of the European contact centre communicating with project teams in other continents and time zones.

Hollyhill Cork

• Documented the daily Extract Transform Load (ETL) cycle of data from SAP to MySQL databases using automated SQL Scripts and their associated PHP based website interfaces.
• Provided reports on the effectiveness and runtimes of individual data processing scripts to the Business Intelligence (BI) team.
• Collaborated with members of the BI team on the introduction of revision control software.

Postgraduate Certificate In Computing, Computer Science, Pending

I chose to study in the Open University to continue to update and extend my skill set in computer science and related areas, while gaining.

Bsc, Mathematical Sciences (Ordinary)

Activities and Societies: Networking Technology and Gaming Society, UCC Green Party Society, Students Union, Societies Guild,

Leaving Cert, 515 Cao Points

Studied Maths, Applied Maths,Physics, Chemistry, Biology, Irish and French