Stephen Dacus Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Beginning in 2022, my role was part of a reorganization by AT&T to focus new energy and attention to accounts with little current business. This role includes 100+ customers with annual spend of $ 20M. Working closely with aligned Solution Providers, this role utilizes multiple engagement opportunities to help identify, propose and close new business.As part of the focus around Fiber and increasing competition from competitors, the approach for success requires a tactical marketing campaign, multilevel contacts and identification of network opportunities. Daily involvements include customer success in the areas of contracting, provisioning, billing and alignment of AT&T resources for customer needs.

Atlanta, Ga

Managed $14.6M client module for base of 12 Enterprise customers. Oversaw growth, retention, erosion and margin for VPN, data, Internet, wireless, IP voice, Network design, Web Hosting and Security services. Forecast revenue numbers and analyzed sales results to develop growth strategy and ensure alignment with overall business objectives. Managed end to end customer experience including discovery, contract, provision, billing and servicing of comprehensive, premium solutions to fit customers’ growing needs. Reviewed customer billing and invoices. Project Managed all new service applications and networks with clients, including weekly cadence reports, on status of project milestones.o Developed relationships and managed global clients. o Implemented and coordinated a weekly project management call, providing clarity and greatly increasing customer satisfaction. The global WAN implementation was tracked, issues identified and problems escalated for immediate attention. This success brought billing in months ahead of schedule. o Discovered path for successfully completing implementation that was close to cancelling. Identified the source of issues, engaged the correct resources and oversaw the steps needed for success. This saved $ 48 K of billing that would have been lost.o Championed a need for the customer, creating a pathway for streamlining orders. Discovered and enabled customer access of internal systems directly. This decreased cycle-time, orders were completed much faster and internal engagement on orders was decreased.o Presented regular reports to Senior Management on module health, forecast and market trends / conditions. o Worked cross-functionally with internal AT&T teams to ensure innovative and seamless customer experience.

Atlanta, Georgia, United States

Executed consultative, strategic selling, and project management for new business areas for growth for wireline, wireless, data/IP, Network design, Web Hosting and Security services. Managed customer retention plans/actions to ensure protection of base revenue. Presented monthly stewardship reviews and module health forecasts/action plans with focus of strategic business discussions, collaborating with clients and C-level officers. Engaged with solution providers.

Atlanta, Ga

Managed small business customer base numbering 80 accounts. Focus areas included retention of services, introduction of new products and management of day to day business needs. o Achieved 135% of revenue goal for 2005. o Completed Management Leadership program, 2004. o Promoted to Senior Business Manager, 2004. o Recognized for Pinnacle Club for 2003, 165% of goal. Ranked in the top 6% of peer group.

Norcross, Georgia, United States

Managed total revenue and marketing of $ 2.9 million among 6 national accounts. Utilized Consultative business approach to introduce, consult and manage, and implement new services across units. Conducted Sales presentations/training of client’s sales team with a needs-based curriculum. Managed customer retention plans/actions to ensure protection of base revenue.