Stephen Dargan Gaicd Lss Bb Email & Phone Number

Perth, WA, AU

Melbourne, Victoria, AU

The Lead Principal Coach plays a crucial role in the successful implementation and continuous improvement of the BHP Operating System across all BHP operations. This role involves onboarding, coaching, and mentoring Asset Presidents and General Managers, ensuring they are proficient in the new way of working and committed to fostering a culture that drives.

Melbourne, Victoria, AU

As the Head of BOS Deployment and Performance Improvement for Nickel West, I lead the strategic rollout of the BHP Operating System (BOS), driving excellence in operational performance and organisational capability. My primary focus is on training, coaching, and uplifting leaders to enhance their effectiveness and foster a culture of continuous improvement.

Sydney, New South Wales, AU

Stephen helps CEO's and businesses with their cultural transformation, leadership development and operations transformations whilst also helping them create long term sustainable outcomes. By focusing on key principles and systems design that underpin cultural transformation, Stephen helps businesses deliver better outcomes for colleagues, customers and.

Perth, Western Australia, AU

Leading and transforming a large cross state team of general, specialist lending, relationship management, digital and social media capabilities who engage with Bankwest customers via phone, click to chat, email, social media and in App messaging 24 hours a day, 7 days a week.FTE responsibility of 240+. Growth of 315% in NPS. Winner of the 2019 AusContact.

Perth, Western Australia, AU

Reporting to the Executive General Manager of Personal & Business Bank with a dotted line to the Executive General Manager of Customer Experience, the sustainable change channel is accountable for the design, delivery and embedding of strategic and operational change across the organisation. Ensuring that ever increasing velocity of change was delivered to.

Perth, Western Australia, AU

Reporting to the Executive General Manager of Products, Operations and Analytics.Line management responsibility of 16 FTE> Key accountability and responsibility for Driving the Simplicity Strategy for Bankwest to meet the 2020 vision> Responsibility for leading a skilled team responsible for executing significant process and team improvement projects.

Perth, Western Australia, AU

Selected as 1 of 5 leaders to join the CBA Group’s Productivity “All Star” programme, a 2-3 year Six Sigma training programme. As part of my accreditation I delivered 3 key strategic executive sponsored projects for the bank:> Project FitBiz = reduced Small Business credit cards turnaround time > Project Free = $ savings for Business Banking + created new.

Perth, Western Australia, AU

Reporting into GM Broker & AcquisitionResponsible for 19 FTE> Responsible for successfully changing the operating model in WA which was then rolled out nationally> Improved service proposition from 4-6 weeks SLA to 4 days by designing and implementing a pure hunter/gatherer model with centralised deal writing and support capability> Achieved industry Best.

Perth, Western Australia, AU

Reporting into Executive General Manager, Commercial & Private Responsible for 12 FTE> Set up a business development hunter model in WA that was purely focused on obtaining new to bank customers.> Built strategies to target local markets through extensive networking, brand awareness, community engagement and best in class service proposition.> Building a.

Perth, Western Australia, AU

Reporting into Executive General Manager, Commercial & Private Responsible for 12 FTE> Responsible for the setting up of the division’s direct sales team to manage the deposit and transactional banking business customers> This team managed ~60,000+ customers, whilst also identifying sales and retention opportunities for front line colleagues> Design and.

Edinburgh, Scotland, GB

Responsible for 38 FTE across 5 separate sales teams in the following areas:* Aviation Finance* Corporate Finance* Plant & Truck Finance* Marine Finance* Motor Finance>Generated a motor market share increase from 11% to over 22% through effective new credit policy designs and improved customer charter> Increased the marine finance market share to over 30%.

Edinburgh, Scotland, GB

> Reporting to the Managing Director. I ran marketing and business strategy on BOS Motor Limited, Saab Finance & Jaguar Finance brands nationwide, as well as leading a sales team of over 20 sales executives to deliver P&L performance indicators and market share position> Devised and implemented marketing campaigns to assist market share growth and positive.

Graduate

Lean Six Sigma Black Belt Certification, Six Sigma

Business Lending Fundamentals, Financial Accounting For Lenders, Commercial Loans To Business

Education record