Stephen Dargan Gaicd Lss Bb Email & Phone Number

Perth, Wa, Au

Melbourne, Victoria, Au

The Lead Principal Coach plays a crucial role in the successful implementation and continuous improvement of the BHP Operating System across all BHP operations. This role involves onboarding, coaching, and mentoring Asset Presidents and General Managers, ensuring they are proficient in the new way of working and committed to fostering a culture that drives sustainable results. Instrumental in embedding the BHP Operating System into the daily operations and leadership practices, thereby enhancing team performance and operational excellence.

Melbourne, Victoria, Au

As the Head of BOS Deployment and Performance Improvement for Nickel West, I lead the strategic rollout of the BHP Operating System (BOS), driving excellence in operational performance and organisational capability. My primary focus is on training, coaching, and uplifting leaders to enhance their effectiveness and foster a culture of continuous improvement across the asset.Key Responsibilities:BOS Deployment: Spearheading the implementation of the BHP Operating System, ensuring alignment with business objectives and operational excellence principles. Training & Coaching: Developing and delivering comprehensive training programs aimed at enhancing leadership capabilities, promoting best practices, and embedding the BOS into daily operations.Performance Improvement: Driving initiatives aimed at uplifting performance across key metrics, including safety, production efficiency, people engagement, and cost management. Utilising data-driven insights to identify performance gaps and implement targeted solutions.Stakeholder Management: Engaging with key stakeholders across all levels of the organisation to foster collaboration, ensure buy-in for change initiatives, and maintain alignment with strategic goals.

Sydney, New South Wales, Au

Stephen helps CEO's and businesses with their cultural transformation, leadership development and operations transformations whilst also helping them create long term sustainable outcomes. By focusing on key principles and systems design that underpin cultural transformation, Stephen helps businesses deliver better outcomes for colleagues, customers and shareholders.

Perth, Western Australia, Au

Leading and transforming a large cross state team of general, specialist lending, relationship management, digital and social media capabilities who engage with Bankwest customers via phone, click to chat, email, social media and in App messaging 24 hours a day, 7 days a week.FTE responsibility of 240+. Growth of 315% in NPS. Winner of the 2019 AusContact award for Customer Experience and voted best Contact Centre leader of leaders in Western Australia, AusContact 2020 awards. Voted best Contact Centre in Australia in 2019 and 2020 by Momentum Intelligence Third Party Lending Report. 2021 AusContact state awards, my team were responsible for winning 8 out of 10 categories. Voted Contact Centre of the Year 2022 and Best Customer Experience 2022 in the CCW Excellence Awards (Australasia).

Perth, Western Australia, Au

Reporting to the Executive General Manager of Personal & Business Bank with a dotted line to the Executive General Manager of Customer Experience, the sustainable change channel is accountable for the design, delivery and embedding of strategic and operational change across the organisation. Ensuring that ever increasing velocity of change was delivered to the front line in a cohesive and structured way to enable colleagues absorb change faster and in a more sustainable fashion. I was also accountable for lifting the maturity of the organisations distribution channels operational excellence mind sets and behaviours whilst also ensuring we deliver on our productivity benefits to meet the overall organisation strategic goals.

Perth, Western Australia, Au

Reporting to the Executive General Manager of Products, Operations and Analytics.Line management responsibility of 16 FTE> Key accountability and responsibility for Driving the Simplicity Strategy for Bankwest to meet the 2020 vision> Responsibility for leading a skilled team responsible for executing significant process and team improvement projects, whilst building organizational Black and Green Belt capability> Partner with Executive and Senior Leaders to identify, prioritise and execute key process/team improvement initiatives, including signature Process Transformation team reviews, lean deployments and diagnostics> Coach and shape the delivery of projects to ensure solutions challenge the status quo and targeted business benefits are delivered> Meet team Productivity targets including costs, tollgate pass rates and green & black belt numbers

Perth, Western Australia, Au

Selected as 1 of 5 leaders to join the CBA Group’s Productivity “All Star” programme, a 2-3 year Six Sigma training programme. As part of my accreditation I delivered 3 key strategic executive sponsored projects for the bank:> Project FitBiz = reduced Small Business credit cards turnaround time > Project Free = $ savings for Business Banking + created new sales and service operating rhythm> Project KEPLER = increased revenue by increasing turnaround in store and online conversions

Perth, Western Australia, Au

Reporting into GM Broker & AcquisitionResponsible for 19 FTE> Responsible for successfully changing the operating model in WA which was then rolled out nationally> Improved service proposition from 4-6 weeks SLA to 4 days by designing and implementing a pure hunter/gatherer model with centralised deal writing and support capability> Achieved industry Best in Class colleague engagement scores > Responsible for growing the WA broker and direct 3rd party introducer market share> Responsible for setting up the direct sales team in WA for Business Bank who primarily focussed on growing 3rd party (non-broker) introducer market> Achieving annualised targets with a new operating model (Hunter gatherer) and a reduced FTE cost base that original plan

Perth, Western Australia, Au

Reporting into Executive General Manager, Commercial & Private Responsible for 12 FTE> Set up a business development hunter model in WA that was purely focused on obtaining new to bank customers.> Built strategies to target local markets through extensive networking, brand awareness, community engagement and best in class service proposition.> Building a sales force from set up that far exceeded balance sheet growth target in the first 12 months

Perth, Western Australia, Au

Reporting into Executive General Manager, Commercial & Private Responsible for 12 FTE> Responsible for the setting up of the division’s direct sales team to manage the deposit and transactional banking business customers> This team managed ~60,000+ customers, whilst also identifying sales and retention opportunities for front line colleagues> Design and implementation of the division’s sales, service & risk framework, called PLUS> Set up a direct sales team, who were fully trained and operational within an aggressive 10-week deadline

Edinburgh, Scotland, Gb

Responsible for 38 FTE across 5 separate sales teams in the following areas:* Aviation Finance* Corporate Finance* Plant & Truck Finance* Marine Finance* Motor Finance>Generated a motor market share increase from 11% to over 22% through effective new credit policy designs and improved customer charter> Increased the marine finance market share to over 30% through effective third party relationship development > Redesigned sales force structure, including key account management and developed differentiated servicing model at outlet level to increase operational efficiencies and reduce sales cost.> Increased the Aviation finance market share to over 50% through effective cross selling strategies through the existing banking client book> Implemented a strategy to leverage off the newly formed Halifax retail branch network by cross selling more products into the consumer base

Edinburgh, Scotland, Gb

> Reporting to the Managing Director. I ran marketing and business strategy on BOS Motor Limited, Saab Finance & Jaguar Finance brands nationwide, as well as leading a sales team of over 20 sales executives to deliver P&L performance indicators and market share position> Devised and implemented marketing campaigns to assist market share growth and positive brand image for the company> Created a high-performance culture, identified and developed talent and led best practice performance management within the division> Designed & delivered on customer charter standards and other service level agreements in place through up skilled sales teams and colleagues, ensuring customers’ needs were analysed and customer satisfaction targets were exceeded

Graduate

Lean Six Sigma Black Belt Certification, Six Sigma

Business Lending Fundamentals, Financial Accounting For Lenders, Commercial Loans To Business

Education record