Proven, strategic healthcare business and improvement leader focused on clinical and operational excellence. I am a Certified Professional in Healthcare Quality and Malcolm Baldrige National Quality Examiner, who is Lean and Six Sigma Healthcare certified. A career's worth of experience serving quality and outcomes-focused institutes, major hospitals and health systems, large employers and employer coalitions. Nationally recognized subject-matter expert and conference presenter.My specialties include: quality and process improvement team training, strategic and project planning, meeting facilitation, project coordination, people management, budgeting, problem solving and communications. Uses professional communications skills to help employees and other stakeholders understand why Lean and Six Sigma can transform the quality of their work and job satisfaction; the patient experience; as well as patient safety.• Introduction to healthcare quality improvement • PDSA - How to get started in quality improvement • The tale of two kaizens: making improvement happen• Value-stream mapping: Finding gaps and opportunities for improvement • Where to Start: Prioritizing and scoping quality improvement projects • Transforming care: The value of Lean for physicians • Root-cause analysis: Digging deep to improve • Creating a culture of quality improvement • Its broken - now what? Creating and testing improvement ideas• Building effective teams for quality improvement • “That’s not my data”: Using data and constructive feedback to drive quality improvement • Helping clinicians practice at the top of their license: Identifying waste and value-added activities • Engaging patient and families to create patient-centered care processes for improved care.
Listed skills include Media Relations, Healthcare, Strategic Planning, Public Relations, and 46 others.