Stephen Defrancesco Email and Phone Number

Provides exceptional customer experiences and communicates with both local and corporate contacts.Facilitates CAM reconciliation processes and budgeting cycles.Works with internal partners (leasing, accounting, construction, etc.) as part of an integrated customer service team.Manages daily property management needs for 11 million square feet of warehouse space in Atlanta, Georgia.

Provided operational and communications support to the Customer Experience Team.Provided logistics support related to move-ins, move-outs, showings, and vendor bidding process.Managed customer support requests, repair tickets, inspections, and surveys.Maintained customer financial and payment information and provides actionable insights.Managed and maintained vendor contracts and payments.

Audited completed applicant files submitted by leasing consultants to ensure that applicants met all tax credit qualifications prior to the applicant moving into the community.Verified all recertification paperwork and reviewed previous year’s paperwork for any inconsistencies.Ensured compliance with all applicable rules and regulations associated with assigned properties. Built relationships with Walton team members and associates to successfully complete community renewals and move-in files.

Acted as Walton Communities' representative to all residents and prospects with a focus on marketing, sales, building resident relationships and customer service.Met monthly leasing goals and responded to resident requests in a prompt and courteous manner with excellence.Maintained detailed spreadsheet tracking of ongoing LIHTC recertifications and waitlist changes.Assisted in successful completion of lease-up for 171 apartment homes at Legacy at Walton Ridge.Assisted Walton Ridenour team with successful completion of LIHTC resyndication.2021 Platinum Club (100+ Leases) Award Winner 2021 Star Leaser for 2nd and 3rd Quarters and Recertification Rockstar for 3rd and 4th Quarters.

Accurately picked and delivered items from retail stores to members while effectively communicating with them throughout the process. Maintained 100% on-time delivery and a 5/5 star rating from members.

Designed and published advertisements for social media, prospective families, online marketing campaigns, etc.Developed Samford Stories podcasts series and managed creation, production, promotion and analytics.Organized photoshoots with student and staff talent, professional photographers and university administration.Worked on multiple creative and marketing projects at once, seeing them from start to finish.Designed and managed web site and content for the official Samford University Freshman Bloggers.

Managed monthly concert series and various music events for all undergraduate students.Communicated with artist managers, talent agents, and contract supervisors and created marketing materials for events.Pioneered, developed and managed Battle of the Bands competition for Samford University.

Worked with senior account executives to manage multiple clients while assisting with content production logistics.Managed strategic planning for internal projects with various clients and performed market research to aid marketing plans.Maintained client relations to ensure customer satisfaction and facilitated collaboration between account and creative teams for project brief reviews and assignments.

Organized bookings and concerts for band while building a social media presence from scratch.Managed Spotify and Apple Music analytics while designing album cover, posters and promotional materials for band.

Led morning mission services, organized church groups at local mission sites throughout various cities, and managed mission squad on a daily basis.

Developed strategy for social media campaigns for launch of The Adam Connection.Managed Facebook publishing and integrated marketing through presentations and content creation for various clients.

Managed backstage areas, assisted with production setup and takedown, and acted as a point person between band members and the rest of the production team during daily services.

Led 70-100 middle school students in worship weekly.Planned worship sets and organized band members.