Stephen Denis's Location
New York City Metropolitan Area, United States, United States
Stephen Denis's Contact Details
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About Stephen Denis
I design products and services to simplify everyday life. With a background in Electrical Engineering, I transitioned from circuit design to software definition, focusing my passion on developing SaaS solutions that help users work more efficiently, accurately, and profitably.I help SaaS technology providers meet their revenue, NPS, and market share goals by building lasting client relationships founded on trust, accountability, and credibility. By deeply understanding unique client needs, I craft tailored solutions that streamline workflows, offer customizable features, and consistently deliver tangible value.Career Highlights:🔹 Delivered a Global Medical Affairs portal on time by owning the strategy and roadmap, overcoming a two-month project delay.🔹 Accelerated strategic goal achievement by leading cross-functional collaboration with Engineering, UX, QA, and Product teams, delivering 2H2019 and 2020 product strategies and roadmaps within just 4 weeks of onboarding.🔹 Secured a $2M contract with Citibank by developing a B2B vendor risk management MVP solution.🔹 Removed adoption barriers for Sales, Sales Engineers, Engineers, and Customer Success teams, contributing to the achievement of annual strategic goals and driving a $6M revenue increase from 30 new clients.🔹 Rescued a team member from dismissal through candid feedback and mentorship, resulting in their promotion to Director within 18 months.I excel in fast-paced environments, combining user empathy, cross-functional collaboration, and data-driven decisions to drive impactful results. Passionate about building innovative products, I constantly seek opportunities to learn and contribute in the evolving tech landscape.I’m committed to supporting team growth, helping members expand their skills and product management expertise.I love making making new professional acquaintances, let's connect!✅ sadenis@optonline.net✅ 973-204-9965Areas of Expertise:Software as a Service (SaaS) ◾ Team Leadership ◾ Analytical Skills ◾ New Product Development ◾ Cross-Functional Team Leadership ◾ Strategy ◾ Business Analysis ◾ Marketing Strategy ◾ Agile Methodologies ◾ Business Strategy ◾ Product Development ◾ Product Strategy ◾ Product Roadmaps ◾ Product Life Cycle Management ◾ Startup ◾ User Experience ◾ Market Research ◾ Product Launch ◾ Product Marketing
Stephen Denis's Current Company Details
Robert G Lamana & Co.
Product Management and Operations Consultant
New York, NY, US
Stephen Denis Work Experience Details
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Product Management And Operations ConsultantRobert G Lamana & Co.New York, Ny, Us
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Seeking A Product Management RoleProduct Management Sep 2023 - PresentMy role was eliminated as part of a reduction in a workforce initiative.I am seeking a Director of Product Management Software as a Service (SaaS) role.I have spent time taking AI classes, with a goal to move to ML and learning Python or similar language.Recently, I have been volunteering at 11th Hour Dog Rescue while signing up and attending Toastmaster meetings with acceptance of taking on the VP, Membership role.
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Senior Product Manager, Software As A Service (Saas)Trizetto Healthcare Products Jan 2023 - Sep 2023Teaneck, Nj, UsIn my role as Senior Product Manager at TriZetto Healthcare Products, I led the digital transformation for SaaS enterprise software, focusing on enhancing operational procedures and product improvement for healthcare products catering to payers, providers, and patients. Reported to Sr. Director of Product Management.• Enhanced Customer Self-Service: Crafted a forward-thinking vision for self-service and seamlessly integrated self-service principles into the product team's standard feature requirements driving driving digital transformation and customer satisfaction.• Leadership in Datadog Implementation: Led Datadog cross-functional engineering team to implement infrastructure monitoring and real user analytics, raising CSAT by 10% by owning product strategy, product roadmap and user stories within 120 days. • Improved User Journey: Analyzed user journey data from Datadog to enhance Cost Estimator Calculator usability, reducing average time on page by 15% through optimized screen layouts.• Expedited Alert Resolution: Established Level 1 & Level 2 monitoring teams within 120 days by partnering with Customer Success, and Engineering leadership to define escalation protocols, resulting in a 30% reduction in issue resolution time. -
Product Operations Lead, Caesars Sportsbook Mobile ApplicationCaesars Entertainment, Inc. Aug 2021 - Nov 2022Las Vegas, Nv, UsAs the Product Operations Lead for the Sportsbook Mobile Application, I led organizational improvement efforts within the business unit comprised of 85 employees across 7 product teams. Led various areas including; hiring / onboarding / mentoring, sign and manage vendor relationships, draft annual operating plan, collaborate on strategic direction and product roadmap with GM and product lead. Reported to General Manager.• Achieved 100% readiness for state sports betting launches by leading bi-weekly cross-functional meetings with QA, IT, DevOps, and IM to assess resource readiness, resolve obstacles, and implement mitigation plans.• Optimized the test account request process, reducing processing time by 86% through collaboration with Product Operations Leads and Administrator, through a streamlined submittal process for 600 employees.• Revitalized coaching program ensuring every new hire is paired with an Onboarding Buddy on Day 1, a Coach on Day 60 based on career goals, and a refined framework resulting in reduced turnover.• Spearheaded an offsite live betting event within a tight 3 week timeline to test competitor’s sports betting apps, identifying key advantages, creating JIRA tickets, and prioritizing them into future sprints. -
Digital Product Owner, Gskpro.Com Medical Affairs PortalGsk Feb 2021 - Aug 2021Brentford, Middlesex, GbContracted role as Digital Product Owner to develop a Medical Affairs portal to ensure a global launch to 85 markets. I ensured efficient and rapid delivery of reusable components within a design system collaborating closely with Medical Affairs Therapeutic leaders to enhance the platform's functionality. Reported to Sr. Director of Product Management at GSK.• Launched the Medical Affairs portal on schedule, overcoming a 2-month project delay by owning product development and defining the product vision, product strategy, product roadmap, and user stories.• Led two cross-functional Agile teams comprising of Engineers, a Scrum Master, QA Specialists, Content Authors, and a design agency using analytics and competitive analysis to guide development.• Conducted weekly status meetings with executive leadership, stakeholders, to provide comprehensive updates on progress, challenges, and next steps fostering strong leadership support. -
Director, Product Management, Software As A Service (Saas) Enterprise PlatformGep Worldwide Aug 2019 - Feb 2020Clark, New Jersey, UsIn my role as Director of Product Management at GEP Worldwide, I led both the Product and UX teams to drive innovation and growth in the Vendor Risk Management and Supplier Management SaaS enterprise software. By defining the vision, strategy, roadmap, and user stories, I was able to secure new business and expand the team to enhance project delivery through agile methodologies. Additionally, I fostered collaboration among Product, Engineering, and Customer Success teams to establish successful strategies and secure major customer contracts. Reported to Chief Product Officer.• Advanced the procurement solution by developing a 3rd party risk management workflow resulting in a $2M+ software and consulting contract by defining the product vision, product roadmap, and user stories.• Grew the team from 6 to 8 members by adding a Product Manager in the US and a Product Owner in India, enabling the expansion and effective delivery of projects through agile methodologies.• Fostered collaboration among Engineering, Design, QA, and Product teams to establish 2H2019 and 2020 strategies within 4 weeks of joining accelerating roadmap execution.• Closed 2 major customer contracts totaling $500K by presenting a captivating product vision and roadmap for a 3rd Party Risk Management solution, leveraging market research, client feedback, and procurement insights. -
Senior Director, Product Management, Software As A Service (Saas)Prevalent Inc. Jan 2018 - Mar 2019Phoenix, Arizona, UsI was promoted to Senior Director of Product Management to lead the vision and MVP development for the next-generation Vendor Risk Management SaaS enterprise software encompassing assessments, analytics, and dashboards. Simultaneously, hired and mentored a product manager to define requirements for the existing product. I successfully managed key relationships, reduced release error rates, and secured the renewal of the largest client, generating $2M in revenue. Reported to Chief Product Officer.• Delivered Next-Gen Vendor Risk Management requirements by creating a product vision and roadmap using personas, customer feedback, competitive analysis, and stakeholder reviews ensuring a user-focused solution.• Reduced post-deployment defect rate by 80% through collaboration with QA, Customer Support, and Engineering teams to implement user-based testing of common workflows and mirroring customer data.• Secured the renewal of Aetna, generating $2M+ in revenue through prioritizing and delivering critical user stories after a business review, strengthening the customer relationship.• Participated in weekly client calls alongside Customer Success Managers, facilitating the swift resolution of client issues, resulting in a 2-point increase in CSAT (Customer Satisfaction) scores. -
Senior Product Owner, Scrum Master, Software As A Service (Saas)Prevalent Inc. Jan 2017 - Jan 2018Phoenix, Arizona, UsBrought on board as the first product leader for the Vendor Risk Management Software as a Service (SaaS) enterprise software tasked with addressing inconsistent releases, defining a coherent strategy, and establishing a clear roadmap. I took on the Scrum Master role after no one raised their hand to lead grooming sessions, sprint planning, sprint demos, and retrospective meetings guiding three scrum teams with 3 Engineering leads, 3 QA members, and 15 Engineers, through two-week sprint cycles. Reported to CTO / Co-Founder.• Led executive alignment on the 2017 Product Strategy and Roadmap within 45 days, presenting to top-tier customers, addressing user adoption by utilizing personas to improve usability, workflows, and performance.• Launched innovative self-service data import wizard in collaboration with Deutsche Bank, boosting revenue by 40% and eliminating data setup issues by defining product strategy, user journey, UX Design, and user stories.• Refined product backlog from 1,500 to 400 request in 45 days by collaborating with Customer Success and Engineering, to establish removal rules based on age of request, client priority, value, and effort.
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Head, Product Management, Software As A Service (Saas)Stellar Technology Solutions, Llc Aug 2011 - Jan 2017Indianapolis, Indiana, UsJoined the company during a period of stagnant product feature growth and platform direction, tasked with driving the expansion of the iPhi CoreEnterprise and PrivateViews Software as a Service (SaaS) enterprise software. I defined the annual product vision, strategy, and product release schedule work closely. I led a team of developers and an architect to deliver innovative solutions, including committee grant application review workflow and CRM Donor Development reports, resulting in improved client satisfaction and user experience. Reported to Chief Operating Officer.• Reduced deployment errors by 40%, partnering with Executives, Architects, and Principal Engineers in weekly backlog prioritization meetings to review, refine, and prioritize requested features.• Increased release size by 30% by implementing cross-operational processes for Product Management, Engineering, and Release Management, delivering greater value to customers in each sprint.• Redesigned Mobile DonorView, boosting donations by 15% through Customer Advisory Board insights and design reviews, enabling access to history, donations, and approvals.• Delivered 8 CRM Donor Development reports by leveraging customer interviews and competitive analysis, collaborating with an Architect to remove all client complaints and gain a competitive advantage.• Reduced enhancements, defects, and SOW rework by 25% by leading Agile design discussions with a team of 7 Engineers and an Architect, ensuring constant delivery of value and improved product quality.• Drove $1M in annual revenue growth through partner integrations with BNYM, Envestnet, and Salesforce by mapping workflows, defining data extraction / consumption, enhancing product capabilities and connectivity.• Increased annual revenue by $750K by launching the first external REST API, transitioning from an SFTP model. to empower customers in accessing and managing transactional product data, thereby strengthening client relationships. -
Director, Product Management, Software As A Service (Saas)Inttra Sep 2008 - May 2011Parsippany, Nj, UsRecruited as Director of Product Management at INTTRA, serving as one of the pioneering product leaders responsible for formulating the product vision, strategy, and roadmaps for the OceanSchedules.com, Booking, and Track & Trace SaaS product lines, representing $16M in annual revenue. Collaborated with the VP of Product Management to establish Product Management processes, principles, and artifacts across all SaaS products. Held P&L accountability while managing a team of two Product Managers and reported directly to the VP of Product Management.• Supported the VP of Product Management in crafting the product vision, roadmap, and long-term strategy for the OceanSchedules, Booking, and Cargo Tracking product lines, contributing to a successful $60M acquisition.• Drove a 20% year-over-year increase in OceanSchedules.com user registrations through innovative advertising strategies, lead generation initiatives, and targeted email campaigns.• Successfully launched Booking 2.0, achieving a 25% increase in feature throughput by implementing Agile methodologies and fostering cross-functional alignment with Engineering, Sales, and Customer Success teams.• Helped a direct report secure a future leadership position by having a candid conversation about their performance and providing mentorship in product management resulting in a promotion within 18 months. -
Program Director, New Product Development Lead, Software As A Service (Saas)Ets Apr 2007 - Sep 2008Princeton, Nj, UsI was hired as the Program Director and New Product Development Lead at ETS to oversee the iSkills Software as a Service (SaaS) ICT Literacy assessment, then MAPP and MFT assessments as well. My role involved boosting revenue, leading the iSkills Customer Advisory Board, and full P&L accountability. Reported directly to the Executive Director of Higher Education. • Drove iSkills growth by achieving a 34% profit margin, 126% revenue increase, and securing 23 new multi-year customer contracts through effective cross-team collaboration.• Designed, planned, and executed a co-sponsored 2-day seminar within 60 days of the primary contact’s departure, securing a new partner contract and earning a spiff award for exceptional performance.• Introduced Aggregate Task Performance and Institutional Skill Area Reports, improving customer satisfaction scores by 25% by providing test-takers with actionable guidance to enhance their performance.• Successfully persuaded two congressmen to incorporate Internet Computer Technology (ICT) Literacy language into the No Child Left Behind legislation, securing a significant competitive advantage as the exclusive provider of the ICT Literacy assessment. -
Senior Technical Product Marketing, Programs And Promotions, Software As A Service (Saas)Travelport Aug 2006 - Apr 2007Langley, Berkshire, GbTransitioned roles to boost market awareness, generate sales leads, and drive revenue growth through the creation of promotions and programs for the Business Automation Products in collaboration with the sales team for the ViewTrip.com and Apollo / Galileo SaaS platform. Assigned to manage a two-person team responsible for devising the strategy and event calendars for national, regional, and local travel agencies, with P&L accountability.• Developed and executed targeted email and banner ad campaigns, increasing store sales by 19.92% in Canada and 6.76% in the U.S., while boosting market awareness.• Created a go-to-market plan for a ticket refund/exchange solution, doubling revenue to $400K by introducing $1/transaction pricing, guaranteeing no airline debit memos, and a 30-day free trial.• Led a 20-person team to create sales force system content in just 3 weeks, earning the prestigious Power of One award, the highest employee recognition in the company.• Developed a data-driven business case that led to a No-Go decision for the Orbitz.com small business portal, saving the company $1.3 million. -
Senior Technical Product Manager, Business Automation Products, Software As A Service (Saas)Travelport Sep 2003 - Aug 2006Langley, Berkshire, GbBrought on board to own all aspects of Product Management for the global Apollo SaaS platform and Viewtip.com. Planned and directed $4M in new product development for global business automation solutions serving 3,500 travel agencies and Viewtrip.com, a two-way marketplace connecting travelers with third-party service providers. Ensured preservation of governmental compliance and airline regulations in Canada, Latin America, Mexico and United States. Owned P&L and reported to the Vice President of Product Management.• Partnered with product leads across EMEA, APAC, Canada, and LATAM to secure approval for a $1.6M business case for Viewtrip enhancements, resulting in a 55% increase in page hits and a strengthened competitive edge.• Unlocked $1M in sales conversion opportunities for large multinational clients by launching remote printing for ticketing fulfillment locations, gathering requirements from clients and sales teams.• Launched a $1.9M ticket refund solution that cut processing time from 45 minutes to 10 seconds by simplifying the UX to require minimal data and streamline the user journey.• Expanded Canadian market by 25% in 3 weeks by collaborating with Engineering to implement French on ViewTrip.com, securing a translation vendor, and leveraging French-speaking employees for reviews.• Transformed a potential $10M client loss into an $85K profit by revitalizing a struggling customer loyalty program through partner re-engagement, updated guidelines, defect resolution, and refreshed gift selections.
Stephen Denis Skills
Product Management
Cross Functional Team Leadership
Product Marketing
Strategy
Competitive Analysis
Leadership
Saas
Management
E Commerce
Crm
Business Development
Product Development
Project Management
Marketing
Marketing Strategy
Agile Methodologies
Team Leadership
Enterprise Software
Sales
Market Research
Product Management
Business Requirements
Mobile Devices
Program Management
New Product Development
Market Requirements
Business Requirements
Competitive Analysis
Cross Functional Teams
Start Ups
Budgets
Product Launch
Product Strategy
Alliance Development
Business Case Analysis
Product Marketing
Software Development Life Cycle
Financial Modeling
P&l Accountability
Product Launches
Online Advertising
Lead Generation
Project Management
Saas
Mobile
Digital Marketing
Agile
Waterfall
Stephen Denis Education Details
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New Jersey Institute Of TechnologyElectrical Engineering Technology -
Centenary UniversityAnd Related Support Services
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Rutgers Business SchoolSocial Media
Frequently Asked Questions about Stephen Denis
What company does Stephen Denis work for?
Stephen Denis works for Robert G Lamana & Co.
What is Stephen Denis's role at the current company?
Stephen Denis's current role is Product Management and Operations Consultant.
What is Stephen Denis's email address?
Stephen Denis's email address is st****@****gep.com
What is Stephen Denis's direct phone number?
Stephen Denis's direct phone number is +157042*****
What schools did Stephen Denis attend?
Stephen Denis attended New Jersey Institute Of Technology, Centenary University, Rutgers Business School.
What are some of Stephen Denis's interests?
Stephen Denis has interest in Environment.
What skills is Stephen Denis known for?
Stephen Denis has skills like Product Management, Cross Functional Team Leadership, Product Marketing, Strategy, Competitive Analysis, Leadership, Saas, Management, E Commerce, Crm, Business Development, Product Development.
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