Stephen D. Email & Phone Number

Steinbach, Manitoba, Canada

Responsible to oversee the Quality, Continuous Improvement and Warranty service areas across western Canada with an aim towards improving processes and reducing the instances of customer dissatisfaction.

Steinbach, Mb

• Drove ongoing effort to sustain the quality system using worker verification, defect tracking, nonconformance reporting, and investigation principles.• Owned responsibility for company’s first safety program and implemented an innovative baseline quality system from scratch that reduced field rework and improved customer satisfaction.• Conducted root cause analysis and developed sound corrective and preventive actions. • Structured quality data collection process for ease of import.

• Ensured process flow throughout a 60 room manufacturing facility and compliance to SISPQ.• Worked closely with teams from validation, quality, engineering, and documentation to determine project feasibility, maintain compliance with GMP, and meet customer requirements. • Trained employees on new processes. Conducted quarterly and annual reviews.