Stephen Dick Email and Phone Number

Technical Pre-Sales:Highlight the reasons for change such as customer pain points in existing print environments & the benefits of the Lexmark offeringRemove objections by clarifying and overcoming the technical barriers to saleWiden the scope of opportunities by identifying solutions opportunities & unidentified pain pointsImaging Technology & Process Improvement Consulting: Analyse customer print, scan, copy & fax environments influencing the purchase of hardware, solutions & servicesProposal & SOW Preparation:Assist in the preparation of submissions to customers influencing the purchase of hardware, solutions & servicesCollaborate with Lexmark Legal resources to establish templates for contractual offerings such as RightFit, Papercut & Lexmark Print Management

Leadership:Provides direction to team of consultants across Australia & New Zealand (ANZ)Team representation both internally to ANZ sales, management and back office staff and externally to worldwide staff and customersNew Business Empowerment: Collaboration with sales team to establish processes secure enough to ensure customer satisfaction and profitability yet flexible enough to adapt to new business requirementsProfessional Development: Collaboration with team members to encourage development of skills and expertise in alignment with customer demandResource Management:Oversight on the priorities of the team to be in line with customer satisfaction and revenue demands.

Advise clients on the use of hardware & software to best match their requirementsHelp them understand their requirements with site audits, workshops, questionnaires & software tools

Form pricing strategiesBrief staff, channel & customers on product releasesCoordinate new product testing, certification, shipping, pricing & marketing

Competitive positioning & Product Launches

Sell print solutions to Corporate & Government. Vendors including Kyocera, Fui Xerox, Tally & Printronix