Stephen D. Email & Phone Number

Atlanta, GA, US

• I lead Secureworks Global IT organization, with a focus on teammate experience, infrastructure management and business systems support and development. Responsible for enterprise-wide technology budget, resources.
• Manage large operating budget within IT, including vendor management and negotiation with a focus on efficiency and optimization (reducing spend) and reinvesting in other business needs.
• Oversee IT Health and Metrics (KPI), employee technology experience results (NPS), staffing/workforce planning program, training programs, etc.
• Lead multiple operations teams responsible for 24x7 Global Infrastructure (on-premises, public cloud, SaaS, Business Systems) supporting both corporate and client facing/product functions.
• Mentor employees as part of a workforce planning process that helps shape and guide career paths.
• Deliver guidance and governance in role of CCOE leader/facilitator in support of complex operating, governance and audit requirements.

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

• In this position, I was promoted to this role and took on additional responsibilities of people leadership including hiring and growing a team made up of professionals with specific IT skill sets focused on.
• Oversaw team as Multi-Disciplined Operations Manager, responsible for all aspects of Enterprise Storage, Virtualization and BRS, Global Datacenter Operations and Facilities Physical Security Systems
• Aligned systems and technology with business process, user and stakeholder requirements.
• Delivered high performing technical solutions while managing time demand and budget constraints.
• Prepared department budget for Storage, Virtualization, Backup and Datacenter.
• Participated as part of larger team responsible for strategic IT infrastructure planning and design.

Atlanta, GA, US

• Responsibilities
• Team leader responsible for day-to-day operations of large virtualization, storage and backup environments (over 3,000 VMs and 100TB of data under management).
• Technical leader for major virtualization and storage related projects.
• Worldwide virtualization platform owner and architectural influencer.
• Assisted in management of all SAN technology (EMC, Dell, Cisco, Brocade). Key Achievements
• Moved data center from Chicago to Quincy, Washington using SAN based replication which orchestrated the cutover of systems, saving time and reducing impact on the business. Entire move took six months and was completed.

Rueil Malmaison, Paris, FR

• Here, I adapted, learned on the job and earned certification quickly to take over for previous VMware vSphere engineer and managed critical production environment of over 1,000 servers. I moved out of state for two.
• Responsible for Data Center Infrastructure architecture and support (power, rack, cooling, cabling).
• Worldwide virtualization platform owner and architect.
• Microsoft Domain Enterprise Administrator (AD, DHCP, DNS).
• Responsible for systems Management (Windows, Linux, Unix, ESX) of all Data Center systems.Key Achievements
• Technical team lead for Data Center migration of over 500 servers from Northeast to Midwest including racking and stacking, planning for outages, coordinating the move waves over six months, designing the center and.

Rueil-Malmaison, Île-de-France, FR

See above (APC acquired by Schneider Electric)

Pawtucket, RI, US

• Provided expert support to users with LAN/WAN and/or VPN issues.
• Configured, upgraded and relocated hardware, software and print devices.
• Single POC for all employees who required immediate technical assistance and supported and mentored new employees in proper system usage and security policies
• Sprint/Nextel Administrator for 70+ units.
• Assisted in management of Windows 2003 Servers (AD, DHCP, DNS, VPN, File and Print).