Stephen Doan Email & Phone Number

Joint Base Langley-Eustis, Va

I oversaw all personnel management and readiness programs and provided administrative support to senior leadership, quickly becoming the squadron's go-to resource for all things admin. I also leveraged my data systems and software product development skillset to manage several special projects.One was an information hub for six unit programs, supporting the Commander's strategic Knowledge Management initiative. Another was an enterprise software implementation that streamlined the process and tracking of documentation routing across all levels of squadron and flight leadership.The biggest was a lean reporting tool for senior management that integrated seven disparate systems and highlighted required actions for each. This visibility was unprecidented and saved hours of work every week for leadership, reduced unit non-compliance by approx. 20%, and ensured we received proper manning assignments.

Joint Base Langley-Eustis, Va

My role was to manage operations across four teams/24 analysts and ensure product timelines and quality control requirements were met. These operations included scope requirement validation, research, intel analysis and fusion, production, coordination with internal/external subject matter experts, derivative classification, strict quality control, and publication.On my watch, our teams produced and published 137 all-source intelligence reports for use by U.S. and allied military agencies.I applied several Agile principles to our processes to increase collaboration and reduce risk. I also optimized five software tools used in production and admin management, saving approximately 45 analyst hours per week within my team.

Received Intelligence Officer Certification - Intelligence Officer School, Goodfellow AFB, TXCommissioned as an officer in the United States Air Force - Officer Training School, Maxwell AFB, AL

Rochester, New York

My role as Analytics Product Owner at Brand Integrity (later Reward Gateway) was to manage our enterprise-level analytic and consulting services. Our products measured workplace engagement, management performance, and customer satisfaction for 55 clients across six industries, encompassing some 50k employees and 1.2 million customers.I redesigned of every part of the analytics stack to optimize performance and created a suite of interactive dashboards and advanced reporting tools. These tools allowed users to scrub erroneous data, recognize high-level trends, or drill deeply into segments within their organization to find insights about their company culture.One of our client's CEOs called it the "most actionable dataset in 20 years of business."Working closely with our clients, account executives, and engineering team, I engaged throughout the Agile development cycle. I developed the product roadmap, participated in scrum ceremonies (sprint planning, daily stand-ups, reviews, and retrospectives), created user stories, defined business requirements and acceptance criteria, and managed the backlog. I also consulted with client leaders to help them understand their data and take responsive action.

Rochester, New York

I was responsible for planning and executing SAAS implementation projects along with supporting training and coaching services within our B2B clients. These solutions were aimed at measuring and fostering workplace and customer engagement across manufacturing, healthcare and human services, finance, energy, and retail industries.I worked closely with our delivery team and software developers to ensure all aspects of the agreed scope of work were delivered on time and on budget. I also partnered with our clients’ program implementation managers and developed close working relationship which helped shape our product and service development.Most of these projects had dependencies that linked together into large, multi-phased corporate program rollouts, with the completion of a milestone in one project rolling into the implementation of another. My work required a high degree of flexibility, contingency planning, and risk assessments and was based on a modified SCRUM agile approach to project management.

Webster, New York, United States

Respitewood provided short-term care and services to local families who had children with disabilities. My role as shift coordinator was to assume management responsibilities during evening and overnight shifts in lieu of the primary and assistant managers.I oversaw all on-shift personnel (usually 3-4), assigned team member responsibilities, and ensured care for the residents with disabilities was done within state and corporate compliance requirements. Services included transportation, personal care, medical administration, emergency preparedness and response, and supervision.

Wrocław, Dolnośląskie, Poland

As an international instructor, I planned and taught interactive language lessons for speakers of English as a Second Language.As part of my job requirements, I earned a Certificate in English Language Teaching to Adults (CELTA) from the International House School of Language in Wroclaw, Poland.

Fairport, New York, United States

As a direct care counselor, I assisted adults with developmental disabilities in daily household activities in a residential setting.

B.A., Psychology

Education record