Stephen G Dodgson Email & Phone Number

Memory Fest - Raising awareness and much needed funds for Dementia and Alzheimer's in the UK through great music!https://www.facebook.com/memoryfestcornwall

Mostly dormant at the moment (2024), but promoted web design, hosting and management services.This website started as just a personal family site, and although it was a great way to keep in touch with our friends and family around the world, and included interesting snippets of information about life in the Canary Islands, strange stories from around the world and of course the odd photo or video clip for good measure, it actually grew to be a site viewed by many visitors and potential visitors to Tenerife!

Glasgow, Scotland, United Kingdom

Responsibility for undertaking Case File Reviews, Quality Control of documentation and working with colleagues to ensure adherence with all internal and external compliance and regulatory requirements

Glasgow, United Kingdom

Responsible for the handling of a portfolio of clients in a variety of different trades and businesses including Property Owners, Academies and Golf Clubs. Working directly with clients in many cases and alongside Appointed Representatives and Client Managers with others, this role provides many challenges to ensure client satisfaction is achieved.

Glasgow, United Kingdom

What does being a Customer Relations Case Handler involve? I am involved in fully investigating and resolving complaints from customers achieving right first time outcomes in a timely manner.Providing feedback, support and guidance to frontline business and associated service providers areas that identifies where our overall customer experience with DLG can be improved.Delivering against KPI minimum standards and conducting myself in a way that supports Personal Lines Strategy to make it easy and get it right first time for our customers.

Glasgow, United Kingdom

With responsibility for pro-actively managing motor claims from the initial registration through to settlement of the claim. Dealing with Policyholders as well as Third Parties throughout the process, proactively and professionally communicating with all interested parties to manage expectations.

Tenerife, Spain

Initially working on a specific project to incorporate new members in to the Club, I quickly progressed to fulfil the roles of Office, Administration and Marketing Manager based at this Holiday Company's Head Office.Working closely with the Managing Director to coordinate the activities of all Departments and Resorts within the Group and ensuring that all marketing materials were available and up to date, personnel issues were dealt with appropriately, office supplies were always well stocked, monthly reports were completed and provided in a timely way and their website and other Social Media activities were developed and kept up to date.Also responsible for dealing with member complaints in person, on the telephone and in writing (e-mail and normal mail).

A joint venture in on line Retail and Marketing currently including two on line stores, www.rainbowclothingandtoys.com and www.sexythingsandtoys.com

Working with the President and the Committee on any matters of administration they require.

Working alongside the Marketing Director to develop sales for a specific project.

Providing admin, sales and general back up services to the business owners.

Initially providing full administrative support for the Property Sales Teams this developed into handling my own portfolio of clients looking for properties in Tenerife. I was also involved in finding properties for sale and adding them to the Company database as well as working with external business generators from the UK.

Handling a portfolio of clients, including Renewals, Re-Broking and Mid Term Amendments for a wide range of Commercial policies.Building relationships with Insurers, both Locally and Nationally to ensure that the most competitive arrangements were made available.Also responsible for the day-to-day running of a scheme facility for Kitchen and Bathroom Showrooms throughout the UK.Working closely with the External Service Team to ensure that the day-to-day requirements of our clients are met.

Responsible for organising and chairing meetings, coordinating and promoting membership and reporting back to the Founders on a regular basis.

Responsible for the Account Management and Development of a portfolio of existing clients throughout the North East of England in conjunction with an internal team of Handlers.Additionally working with Colleagues to convert Introductions from various sources.Developing relationships and negotiating with Insurers both in respect of individual clients and ongoing business.

The organisation I joined was Lambert Fenchurch and my main duties were to have been the marketing, reporting and servicing of medium to large accounts as well as the conversion of Venture Capital enquiries.Soon after joining, the merger took place with Heath and a number of issues were put on hold during the integration of the two organisations.Unfortunately Heath Lambert was unable to fulfil my contract, and my position became redundant.

Originally working from their Newcastle Office, before transferring to Leeds in 1990 I was involved in many areas of the business.After initially working with a portfolio of general, mid-market clients, I decided to concentrate on NHS Trust clients, supporting the National Directors in numerous activities, designing and implementing a number of standard documents as well as preparing and presenting various internal and external training programmes throughout the UK.My NHS clients ranged from the small specialist units like Weston Park Hospital, in Sheffield, through to the large teaching hospitals like United Leeds Teaching Hospitals in West Yorkshire.During the 12 months prior to leaving, I was involved with the wider Public Sector clients and prospects (including Local Authorities, Universities, Colleges and National Parks), resurrecting and operating a workable database system.

In hindsight, responsible for organising a small Commercial Brokerage ready for sale!

Handled small Commercial clients and managed a Household Scheme.

Obtained a very good training in Commercial Insurance and an introduction to claims handling.Due to relocation of many departments to Leeds a departure to the world of Broking was made.

Involved working in the post-room of a large Law firm. No immediate prospects available.