Stephen Dolbow Email and Phone Number
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Stephen Dolbow personal email
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Stephen Dolbow is a Sr. Strategic Customer Engagement Manager - AI at Workday. He possess expertise in public speaking, data analysis, marketing, research, leadership and 14 more skills. Colleagues describe him as "I have found Stephen to not only be bright and hard-working- he's proactive, thorough with details, and passionate about finding and mastering resources."
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Sr. Strategic Customer Engagement Manager - AiWorkdaySalt Lake City, Ut, Us
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Senior Strategic Customer Success ManagerEightfold Mar 2024 - PresentSanta Clara, California, Us -
Senior Enterprise Customer Success ManagerNavan Mar 2023 - Feb 2024Palo Alto, California, Us-Transformed relationship with dissatisfied $21B enterprise customer by addressing concerns about account responsiveness and product priorities through implementing UX enhancements and optimizing Workday HRIS feed, resulting in multi-year contract renewal and additional investment in partnership-Facilitated negotiations between IPO-bound company’s Chief Account Officer and Navan’s Head of Risk Management to share appropriate financials to ensure continuation of credit line product use, avoiding cost of implementing 3rd party payments tool and degraded end user experience -
Customer Success ManagerQualtrics Jul 2021 - Mar 2023Provo, Ut And Seattle, Wa, Us-Managed $7MM of renewable revenue across 13 customer accounts, achieving a renewal rate of 97.5%-Sourced $3.7MM in opportunities accepted, increasing revenue $341k-Analyzed customer health data using R to identify correlations with downgrade likelihood and opportunity won size to recommend individual performance management evaluation criteria -
Process Excellence Intern - Global Talent Data ServicesServicenow May 2020 - Aug 2020Santa Clara, Ca, Us- Led creation of Data Services certification program, building 39 user scenarios across 24 global processes, resulting in 12 newly trained contractors operating with ~90% accuracy- Defined user story requirements and conducted user acceptance testing (UAT) for product sprint resulting in the global standardization of 8 workflows -
Senior ConsultantDeloitte Jun 2018 - Jul 2019Worldwide, Oo- Innovated data transfer method, documenting use of new software features to facilitate implementations and presented findings to SaaS vendor ecosystem of 33 partner firms, ultimately referred to in future projects- Selected as Workday product lead and helped create Deloitte's first HR Transformation user story playbook for hybrid agile/waterfall methodology- Led global work-stream managing 6 team members finalizing requirements, building software environment, and system testing for practice's longest Workday implementation, resulting in improved processes for over 54,000 employees in 7 countries -
ConsultantDeloitte Mar 2016 - May 2018Worldwide, Oo- Implemented software with accelerated 5-month timeline for 21,000 employees in 17 countries, consolidating HR Operations into two shared service centers resulting in a 95% employee self-service rate- Facilitated conversations between client, benefits vendor, and Deloitte teams, to redesign data integration feed into standardized process, reducing manual overhead by 75%- Directed collection of system requirements across 14 HR, payroll, and finance functions, enabling the creation of end-user test scripts and successful implementation of Deloitte's first full suite Workday Enterprise Resource Planning project
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Workday AnalystAon Hewitt Jul 2014 - Mar 2016London, Gb- Organized software configuration and defect resolution for a pharmaceutical company and a retail finance divestiture culminating in successful system go-lives for 16,000+ employees- Transferred technical SaaS knowledge and training materials to HR Business Process Outsourcing group to establish ongoing client service contract- Reported on software vendor's weekly knowledge sharing sessions, presenting findings to team to enhance ongoing delivery capabilities -
Fusion Hcm Consulting InternOracle May 2013 - Aug 2013Austin, Texas, Us- Learned Oracle Fusion HCM Cloud software implementation with a specialization in the Talent Management module- Worked with VP of Strategy Consulting in constructing a functional training program for creating Fusion Cloud experts- Undertook individual project of expanding Oracle Consulting Services’ web presence -
Marketing Research InternRanda Solutions Jul 2012 - Aug 2012Franklin, Tn, Us- Researched and analyzed B2G marketing data in the education sector- Identified specific grants and ways LEAs and schools have used those grants for purchasing software for their own technological innovation- Used research and data to create reference and leverage tools for sales teams and solutions consultants -
ConsultantAccelerator | Vanderbilt Summer Business Institute Jun 2012 - Jul 2012The Accelerator program is an intensive four-week business boot-camp for undergraduate and recent graduate students with 100+ hours of business classes and 250+ hours of consulting projects for leading companies. Primary focuses include marketing, logistics, finance, operations and branding.
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Head CounselorCamp Rockmont For Boys Jun 2011 - Aug 2011Black Mountain, Nc, Us-Counseled kids from ages 8 to 14 working to develop their self confidence, independence, decision making and fostering general growth. -
CoachCopperhead Lacrosse May 2010 - Aug 2010-Coached high school lacrosse players from all over Georgia in a select team and traveled around the eastern United States to compete in various tournaments.-Worked with kids in developing their skills, consulted parents on the lacrosse recruitment process, and implemented game plan strategy.
Stephen Dolbow Skills
Stephen Dolbow Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessMaster Of Business Administration - Mba -
Vanderbilt UniversityEconomics
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Alpharetta High School
Frequently Asked Questions about Stephen Dolbow
What company does Stephen Dolbow work for?
Stephen Dolbow works for Workday
What is Stephen Dolbow's role at the current company?
Stephen Dolbow's current role is Sr. Strategic Customer Engagement Manager - AI.
What is Stephen Dolbow's email address?
Stephen Dolbow's email address is st****@****ics.com
What is Stephen Dolbow's direct phone number?
Stephen Dolbow's direct phone number is (412) 338*****
What schools did Stephen Dolbow attend?
Stephen Dolbow attended University Of Michigan - Stephen M. Ross School Of Business, Vanderbilt University, Alpharetta High School.
What skills is Stephen Dolbow known for?
Stephen Dolbow has skills like Public Speaking, Data Analysis, Marketing, Research, Leadership, Consulting, Market Research, Social Media, Powerpoint, Workday, Social Networking, Sales.
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