Stephen Dolby

Stephen Dolby Email and Phone Number

Currently looking for new opportunities
Stephen Dolby's Location
Guelph, Ontario, Canada, Canada
Stephen Dolby's Contact Details

Stephen Dolby work email

Stephen Dolby personal email

n/a
About Stephen Dolby

Stephen Dolby is a Currently looking for new opportunities. He is proficient in English. Colleagues describe him as "I have been fortunate to have worked with Stephen in two different countries and have learned invaluable lessons from him. Stephen's NEED to drive personal excellence in his classes and his ability to make everyone at ease are critical to his success. Stephen is one of the most technically savvy persons I know and wears many hats on a day to day basis. He has always been well respected by his peers and supervisors. The respect he has earned from clients he has touched makes him the ‘go to guy’ when new business is being courted. His launch success on three continents is well documented and still observed as a benchmark for training. When one adds together the skills Stephen possesses he rides head and shoulders above everyone else. I am honored to have been able to provide this recommendation and welcome the opportunity to work with Stephen again in any capacity." and "Stephen Dolby is a dedicated and competent employee who takes pride in his work. He consistently worked on developing new tools to improve both the training and reporting environments over and above his regular workload. Steve strives to do his best with everything he works on consistently taking the initiative to learn more. He is loyal, hard working and dedicated to the team's common goals. Steve is a genious at numbers and databases. He can create analytical tools to review all aspects of the business at a moments notice. Steve is a solid contributor on any team. Steve is multifaceted in his abilities to manage both reporting requirements and training facilitator confidently. He is/was a valuable member of my team."

Stephen Dolby's Current Company Details

Currently looking for new opportunities
Stephen Dolby Work Experience Details
  • Arvato Customer Services
    Reporting Supervisor
    Arvato Customer Services Aug 2003 - Jun 2012
    • Created and presented WBR (Weekly Business Review), MBR (Monthly Business Review), YBR (Yearly Business Review)• Point of contact for client reports and delivery of daily, weekly and monthly reports.• Created all monthly invoicing and delivery to the Account Directors.• Created all attrition reports and delivery to the client.• Maintained all client accounts and employee accounts with accurate record keeping.
  • Arvato Customer Services
    Senior Trainer
    Arvato Customer Services 2003 - 2012
    • Train new trainers to teach classes and perform daily training activities• Travel to different Arvato sites to launch new campaigns. (Argentina, India, Philippines)• Create processes for both Training and Production (Process Mapping)• Training New Hire Classes and preparing them for the production floor.• Create recurrent training material for trending gaps in production and train agents
  • Richard Morrow Real Estate Law Office
    Bookkeeper
    Richard Morrow Real Estate Law Office 2000 - 2003
    Guelph Ontario
    • Handle all Accounts Payable and Receivables• Maintain all computer systems with 12 workstations and 1 server
  • Abacus Computers
    Training Manager
    Abacus Computers 1998 - 2000
    Guelph Ontario
    • Teach and design all courses including but not limited to: All operating systems DOS, Win 3.1 Win 95/98 All accounting programs (Simply, ACCPAC, MYOB, etc.) All Microsoft Office programs• Specialised in setting up companies for Accounting: Installed and set-up all company profiles for programs such as Simply Accounting, QuickBooks, ACCPAC, M.Y.O.B, and Tailor-made. Taught proper back-up procedures and techniques on maintaining the computer and operating system.

Stephen Dolby Skills

Training Management Bpo Call Center Workforce Management Training Delivery Contact Centers Performance Management Customer Satisfaction Coaching Account Management Business Analysis Business Process Improvement Crm Call Centers Change Management Customer Experience Customer Retention Employee Engagement Employee Training Human Resources Leadership New Business Development Operations Management Outsourcing Quality Assurance Sla Team Leadership Team Management Telemarketing Vendor Management

Stephen Dolby Education Details

  • Academy Of Learning
    Academy Of Learning
    Computer And Business Skills Training
  • Centre Wellington D.H.S
    Centre Wellington D.H.S
    Ossd

Frequently Asked Questions about Stephen Dolby

What is Stephen Dolby's role at the current company?

Stephen Dolby's current role is Currently looking for new opportunities.

What is Stephen Dolby's email address?

Stephen Dolby's email address is st****@****usa.com

What schools did Stephen Dolby attend?

Stephen Dolby attended Academy Of Learning, Centre Wellington D.h.s.

What skills is Stephen Dolby known for?

Stephen Dolby has skills like Training, Management, Bpo, Call Center, Workforce Management, Training Delivery, Contact Centers, Performance Management, Customer Satisfaction, Coaching, Account Management, Business Analysis.

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