Stephen Douglas Email & Phone Number

Bengaluru, Karnataka, India

• Proficiently manage medical records within a healthcare setting and facilitate effective communication between patients and insurance companies for streamlined medical billing processes.• Employ strong computer proficiency to meticulously analyze billing records, showcasing exceptional accuracy, multitasking capabilities, and adept time management skills.• Skillfully file insurance claims based on comprehensive billing statements, ensuring adherence to established… Show more • Proficiently manage medical records within a healthcare setting and facilitate effective communication between patients and insurance companies for streamlined medical billing processes.• Employ strong computer proficiency to meticulously analyze billing records, showcasing exceptional accuracy, multitasking capabilities, and adept time management skills.• Skillfully file insurance claims based on comprehensive billing statements, ensuring adherence to established procedures.• Resolve insurance-related denials, advocating on behalf of patients to secure timely and accurate bill payments from insurance companies.• Conduct thorough research into insurance policies and eligibility criteria, providing valuable education to patients for informed decision-making.• Uphold data integrity by verifying and maintaining complete and accurate patient information, promptly addressing any gaps or discrepancies.• Demonstrate unwavering commitment to compliance by meticulously adhering to state and federal regulations and guidelines.• Conduct detailed examinations of patient bills to guarantee precision and completeness, proactively requesting any necessary additional information.• Ensure the accuracy and currency of patients' medical information, contributing to optimal healthcare outcomes.• Proactively contribute to the onboarding process by providing training and guidance to new team members, ensuring their seamless integration and fostering a supportive learning environment.• Serve as a reliable resource for assisting colleagues in navigating complex tasks and challenging situations, offering valuable insights and problem-solving expertise.Received a spot award for providing exemplary service and building authentic relationships with clients, resulting in increased client satisfaction and retention. Show less

Bengaluru, Karnataka, India

 Detailed professional possessing creative mindset and soft personality.  Offering 23 months background in Customer care services.  Successfully handled incoming calls from healthcare providers, expertly identifying assistance requirements such as benefit inquiries, billing matters, treatment authorizations, and explanation of benefits. Consistently resolved issues on first call by navigating complex computer systems, ensuring prompt issue assessment and accurate responses… Show more  Detailed professional possessing creative mindset and soft personality.  Offering 23 months background in Customer care services.  Successfully handled incoming calls from healthcare providers, expertly identifying assistance requirements such as benefit inquiries, billing matters, treatment authorizations, and explanation of benefits. Consistently resolved issues on first call by navigating complex computer systems, ensuring prompt issue assessment and accurate responses, fostering positive relationships with providers. Documented interactions meticulously, contributing to comprehensive trend reporting and analysis of provider issues. Demonstrated exceptional adaptability in comprehending diverse product offerings and intricate tiers of benefits, ensuring optimal provider and customer support. Proactively engaged with providers, fostering enduring connections and mastering various product nuances for superior assistance.Recognized with a spotlight award for consistently surpassing quality expectations and demonstrating proactive dedication as a Customer Care Representative at Logixhealth, leading to heightened client satisfaction and retention. Show less