Stephen Pippin Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

• Manages a portfolio of roughly 4,000 originated mortgage loans with a value of roughly $320 million. Team Leader of 4 full-time financial counselors and co-supervisor of 100+ full-time employees.
• Responsible for training and ongoing development of job-skills while maintaining team-cohesion and fostering a positive, supportive work environment.
• Understanding, implementing, and teaching core business strategies to maintain our company’s position as an industry leader in reduced delinquency and repossession rates.
• Oversees daily phone and email correspondence with individual clients to service originated & acquired loans in all 50-states. Ensures a high-level of customer satisfaction through professionalism, active listening.
• Companywide top contributor – 100% team goal percentage
• 100% 12-month employee retention rate

Knoxville, Tennessee, United States

• Manages account base of over 1,500 customers providing financial solutions to solve and prevent account delinquency.
• Customer facing role processing payments, approving payment plans, and setting arrangements to help delinquent customers bring their accounts back to good standing.
• Helps customers apply for financial assistance to aid during short-term hardships
• Researches highly delinquent accounts to find ways to make contact with customers and prevent default.
• Responsible for collecting on delinquent accounts by calling approved phone numbers, sending e-mails, and physical letters to notify customers about the current state of their account.

Knoxville, TN

• Performed daily audits to ensure correct balancing of cash register drawers, petty cash on hand, employee tip pay-outs, and end-of-day deposits.
• Tracked and predicted food sales to ensure fresh and available inventory throughout the day.
• Addressed and resolved customer concerns to ensure full satisfaction with our services and repeat visits.
• Responsible for smoking, storing, and stocking all meats, in accordance with health and safety guidelines, for in-house and catering services.
• Monitored daily labor costs to ensure labor stays at or below 22% of sales.

Remote

• Performed site audits to diagnosis and prioritize problem areas / missing SEO components.
• Optimized clients on-page SEO by performing competitive keyword research to optimize/fix header tags, page titles, meta descriptions, snippets, and alt tags.

Knoxville, TN

• Assisted in operating Google AdWords account and complying with the Google Grants policies for non-profit organizations. Organized ad groups based on categories (physical merchandise, online media, and events). Wrote.
• Created, managed, and audited Google My Business, Bing Places for Business, Apple Maps, and other online business citations for clients.
• Implemented and monitored Google Analytics to provide accurate, data-driven marketing strategies.

Chattanooga, Tennessee Area

Cold-called residents in the East Tennessee and North Georgia communities to sell ticket vouchers for benefit concerts the Chattanooga Firefighter’s Association puts on to raise funds to support young burn victims, local families that have been burned out of their homes, and other benefits. Contacted previous customers by phone to thank them for their.

Chattanooga, Tennessee Area

• Consulted directly with restaurants to fit their needs to our service.
• Resolved customer and client issues by communicating with restaurants to ensure a high level of customer satisfaction.
• Record keeping for 20+ sets of company equipment that is rented out to contracted employees.
• Placed customer orders over the phone for over 100 different restaurants in the Chattanooga area.
• Assisted delivery drivers finding their customer or restaurant destination.