• Application Owner for the Norkom anti-money laundering system▪ Work with middleware engineering to deploy patches (ear files)▪ Coordinate with other IT teams for hardware changes▪ Monitor application server (AIX) using nmon / svmon / etc.▪ Monitor database server (Oracle) using Ignite DPA▪ Perform monthly changes to the system developed by our internal team▪ Take part in quarterly disaster recovery tests and work to resolve shortcomings of our DR environment▪ Acted as technical lead on a project to begin using Worldcheck data to search for high risk individuals within the bank▪ Developed a script using Perl to filter the daily ~15k line Worldcheck file▪ Evaluate bug fixes and work with vendor to solve new ones that were part of application changes▪ Performed repeated testing of the system to identify new problems with the software▪ Deployed new software at project completion to the production, staging, test, development, and disaster recovery environments▪ Worked with other tech contacts in the company to develop a custom process to ingest data from the U.S. Dept. of Treasury▪ Acted as technical lead on a project to gather over 200 points of data on the bancorp’s Money Laundering Risk to provide to the government▪ Significant ETL scripting (SQL / PL/SQL / Bash / Perl) to gather data▪ Authoring reports against our Oracle database using Crystal and Business Objects▪ Developing new utilities and tools for the team (SQL / Bash)▪ Provide training to the rest of the team in relation to working in a Unix environment▪ Evaluate log files from Norkom as well as WebSphere to identify errors or the source of failures• Perform the role of Change Coordinator for our team for any changes to applications we support• Work with multiple RHEL environments• Work with eight AIX 6.1 environments supporting the Norkom application and performing monitoring of each, as well as using them for testing tuning options for the application

DeWitt, Iowa• Provide timely, daily operational support throughout the factory, prioritizing issues with direct impact on production• Support, maintain, and deploy process computers and SCADAs used in production within the plant• Maintain multiple Windows Server 2003, 2008, 2008 R2, 2012, and Novell Netware servers• Manage and support the phone system through physical hardware changes and administration using the NEC NEAX 2000 IVS / IPS phone switch• Managed and completed a project to select and install a replacement voicemail servero Purchased and installed a new AVST voicemail systemo Created a multi-tiered automated attendant to handle all calls coming in to the planto Manage mailbox creation and customization for end users• Work with Active Directory creating and managing users, computers, security groups, and OUs• Support the DeWitt portion of a Lotus Notes mail system• Manage the updates, troubleshooting, and support of multiple server based applications developed in-house by Guardian. Application technologies include:o MS SQL Servero Oracle WebLogic Server (Java)• Worked with disaster recovery and backup operations using Arcserve and AcronisNorth America• Build and launch production servers in the new regional datacenter for the plants in North America• Operational Systems Administrator for locations that have migrated to the new DC• Coordinate with regional teams and multiple facilities to perform updates to common systems used by multiple plants• Assist with developing documentation for other regions to build their new environments• Create documentation pertaining to the new structure that the business applications use in the datacenter vs. local plant installations• Develop utility applications to assist with data center cutovers and managing multiple sites• Maintain staging systems used by regional teams for testing new software releases and incremental patches

• Supported environment / network at large (all divisions, about 150 users)• Supported multiple server technologies including hardware changeso VMwareo Windows Server (2003 thru 2008 R2)▪ Built a Terminal Server environment▪ Developed group policies and a new hierarchy within Active Directory▪ MS SQLo Linux Server▪ Built and deployed multiple systems▪ Redmine (project management platform)▪ Openfire▪ Mediawikio Citrix• Supported Pinnacle Fuel Smart 5 (fuel inventory, customer database for fuel sales)• Managed and completed a project to configure a new instance of Kaspersky’s enterprise platform, including the automation of software deployment through that application• Responsible for reporting from various data sourceso Authored SQL scripts to pull data from several MS SQL databaseso Maintained and developed multiple Excel files that connected to various data sourceso Managed a project to install a reporting platform based off a Microstrategy producto Developed and modified SQL reports to improve visualization and access to data for the business userso Maintained and developed scheduled reporting to assist store managers in daily operationso Performed ETL work to create 1099-K tax datao Performed any needed ad-hoc reporting against sales data• Authored software / scripts where needed, including Visual Basic .Net, batch, VBS, bash• Sole support and administration for an RFID keycard system at Eldridge Office• Monitored a Panda Gatekeeper system acting as a border device filtering web usage and e-mail content• Supported 18 Convenience Storeso Cisco 800 Series Routerso Pinnacle Point of Sale / Back Office / Home office softwareo Allied Electronics Nexgen Forecourt controller (Fuel Pump / card reader controller)o Wayne / Gilbarco Tolkheim fuel pumpso Gulfcoast Software Security Camera Systemso BP / Conoco / NBS credit card system hardware and softwareo Multiple Windows XP systems with varied hardware vendors

• Provided second level of support for all divisions of John Deere• Modified accounts on a Blackberry Enterprise Server and provided troubleshooting for Blackberry devices• Supported the VPN connection for John Deere employees• Provided troubleshooting for Microsoft SMS installations• Acted in a support role to first level analysts

• Configured and maintained a server running VMware ESXi virtualization software• Helped to create, deploy, and maintain OS images for student employee computers• Used Deep Freeze to ensure the integrity of software installations on office computers• As 2nd Level Systems Analyst, management / supervisory responsibilities of 1st Level Analysts• Responsible for providing support for university systems including Blackboard Academic Suite, SAP, Microsoft Exchange, Wimba Collaboration Suite, Course Registration, Microsoft Sharepoint, Altiris, Cisco VPN, Microsoft Configuration Manager, Ingeniux Content Management Software, etc.• Supported multiple operating systems including Microsoft, Apple, and Linux based systems