Stephen Duetzmann Email and Phone Number
Stephen Duetzmann work email
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Stephen Duetzmann personal email
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With over 15 years of experience in sales and operations in the health insurance industry and nearly a decade of content marketing experience as the owner and editor in chief of a media website and podcast, I am a versatile and adaptable professional who can help companies improve their user experience and grow. I am currently a Business System Analyst at Travelers, where I apply my Scrum/Agile principles, technical writing, and data analytics skills to optimize business processes and systems.I am passionate about creating and delivering engaging and informative content for various audiences and platforms, using my knowledge of SEO, social media marketing, audio and video production, and generative artificial intelligence. I also have a strong background in pharmacy, life and health insurance, property and casualty insurance, and call center operations, which gives me a comprehensive understanding of the insurance industry and its challenges and opportunities. My goal is to leverage my content strategy and systems analysis expertise to help Travelers achieve its objectives and key results.Knowledge:Scrum/Agile Principles (CSM Certified)Pharmacy (Authorizations, Formularies, etc)Life and Health InsuranceProperty and Casualty InsuranceCall Center OperationsInfo MappingTechnical writingContent Marketing (written, audio, and video content)Content StrategySocial Media MarketingWritingAudio and video productionTraining and Instructional DesignMentoringPodcastingProcess ImprovementData AnalyticsConflict ResolutionEmployee TrainingClient Relationship ManagementGenerative Artificial IntelligenceTechnology:Google Drive, Google SheetsAdobe Creative Suite including Premiere Pro, Premiere Rush, and AuditionPowerPointExcelSocial Video platforms including TikTok, Facebook Reels, Instagram TV, and YouTube ShortsWordPressGoogle AnalyticsPodcast Host (300+ episodes published)ZoomSlackDiscordYoutubeAnchor.FMDLVR.itHootSuiteBufferSEMrushJasper.aiChatGPTTrainualCanva
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Business OwnerSide Quest Solutions Apr 2024 - PresentTerryville, Connecticut, United StatesAt Side Quest Solutions, we specialize in creating bespoke content and implementing powerful SEO strategies designed to elevate your brand.We craft engaging, SEO-optimized content that resonates with your target audience, driving traffic and building a strong online presence.We use the latest SEO techniques to enhance your search engine rankings, attract organic traffic, and ensure your business stands out in a crowded marketplace. Partner with us to tell your story, connect with your audience, and achieve sustainable growth.Let's Level Up Your Business!
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Editor In ChiefEngaged Family Gaming May 2013 - PresentEngagedFamilyGaming.com is a website dedicated to providing parents and caregivers with the tools they need to make informed decisions in regards to the games their children play and that they play with their children!I am the owner, founder, and Editor in Chief of the site. It has given me experience in fundraising, project management, and personnel management. - Established editorial calendars and collaborated with adjacent writers and designers to optimize content- Established connections and relationships with external companies and partners to arrange for content - development- Developing, tracking, and reporting on content success metrics - Optimizing content for search (SEO)- Creating content for a wide range of audiences using a voice that can speak to both casual consumers and enthusiasts- Acts as a trainer to help onboard creative staff and assist them in finding and refining their voice -
Business System AnalystTravelers May 2023 - Apr 2024Hartford, Connecticut, United States -
Content ManagerDzone Feb 2022 - Oct 2022- Developed and executed an overall content strategy to create and maintain top quality content- Defined content standards and track web metrics to inform content strategy.- Conducted web content inventory analyses, site audits, and competitive assessments - Used data analytics to inform content approach -
Sr. Sales Support AssociateHarvard Pilgrim Health Care Oct 2018 - Oct 2021Hartford, Connecticut AreaDesigned and Implemented a renewal workflow that moved the process from paper checklists to a web-based tool Facilitated communication between the Account Management team and both internal and external business partners Acted as Pharmacy SME for the sales team and developed sales strategies for new programs Created and edited sales presentations for account managers. -
Learning Exchange SpecialistConnecticare Oct 2017 - Oct 2018Farmington, Connecticut, United StatesCoaching and mentoring in a high volume Call Center Responsible for tracking and trending call volume against historical data Used data to determine if spikes in call volume or trends in call categories would require additional education to the call center or adjustments to company policies and procedures Served as backup for the leadership team. Specialized in solving complex inquiries.Developed, wrote, and published a monthly Newsletter for the call center that included information regarding professional advice, helpful hints, and affirmations -
Sr. Pharmacy Customer Service RepresentativeConnecticare Mar 2006 - Oct 2017Mentor and coach in high volume call center environmentDesigned and implemented pharmacy customer service training as part of ConnectiCare Retail Center launch Recognized by management and peers for the ability to communicate clearly with members in crisis Worked with strong attention to detail and a keen eye for projects that need additional researchManagement created Sr. Pharmacy Customer Service role to recognize my achievements in knowledge and service
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Telephone Sales RepResponse Insurance Apr 2005 - Mar 2006Licensed Property & Casualty insurance agent responsible for analyzing customers' insurance needs to provide quotations, issue auto policies, and counsel customers on coverageResponsible for adhering to established underwriting guidelines to determine customer eligibilityResponsible for utilizing an effective sales model to grow a stable book of businessMet and Achieved all call center metrics and sales goals
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Service SpecialistThe Hartford Sep 2003 - Nov 2004Avon, Connecticut, United StatesResponsible for accurate and thorough underwriting of New Business Applications for Annuity productsAchieved successful resolution of errors through outbound phone contacts with brokersDemonstrated responsible time management and organizational skills by self-managing my workload to respond to rapidly changing business needs. -
Telephone Sales RepThe Hartford Jun 2001 - Sep 2003Southington, Connecticut, United StatesConsistently delivered extraordinary service to customers and coworkersRecognized by management and peers for demonstrating underwriting knowledge and skills through mentoring and coaching of new hires and co-workersAppointed as Dialer Agent Coordinator responsible for monitoring outbound call volumes and developing staffing strategies in response to those needsDeveloped and implemented a training program for Dialer AgentsParticipated in SEEC project team to develop a more productive replacement for the Davox Dialer program
Stephen Duetzmann Skills
Stephen Duetzmann Education Details
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Anthropology -
English
Frequently Asked Questions about Stephen Duetzmann
What company does Stephen Duetzmann work for?
Stephen Duetzmann works for Side Quest Solutions
What is Stephen Duetzmann's role at the current company?
Stephen Duetzmann's current role is Everyone needs a content strategy. I'm here to help you make yours..
What is Stephen Duetzmann's email address?
Stephen Duetzmann's email address is st****@****rim.org
What schools did Stephen Duetzmann attend?
Stephen Duetzmann attended Central Connecticut State University, Charter Oak State College.
What are some of Stephen Duetzmann's interests?
Stephen Duetzmann has interest in Science And Technology, Children, Arts And Culture, Education.
What skills is Stephen Duetzmann known for?
Stephen Duetzmann has skills like Training, Customer Service, Insurance, Social Networking, Leadership, Team Building, Microsoft Office, Call Centers, Health Insurance, Social Media, Recruiting, Microsoft Excel.
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