Stephen Dunkle Email & Phone Number

United States

Los Angeles County, California, United States

A senior individual contributor position within the Operational Excellence Operating Unit focused on Transmission and Distribution Information Governance• Leads the development of mission-critical cross-departmental and organizational processes, resulting in the successful execution of strategic information governance activities.• Plans and executes programs that directly impacted the safety, reliability of critical operations, regulatory compliance, financial stability, and overall company reputation, achieving tangible results.• Provides pivotal support for Operational Excellence objectives by establishing and enforcing process standards for documentation, storage, and control, optimizing efficiency and compliance.• Revised data lifecycle tracking methodologies, ensuring accurate and comprehensive tracking of data associated with company assets, enhancing data management practices and asset protection.

San Bernardino County, California, United States

I led a Design Strategies & Performance team with oversight for ensuring regulatory requirement compliance, escalated complaint resolution and coordination of fringe accounts between border utilities and Sarbanes Oxley Act control maintenance and monitoring. I directly oversee compliance activities for over $1B annual planned work performed by 700 people • Reduced potential financial control violations by 82% ($16M) YoY by escalating hazards and potential liabilities to senior leadership and educating those causing violation issues to reduce reoccurrences. • Collaborated and managed a yearlong project with direct and indirect teams to locate and correctly log over 50K missing records discovered in an internal audit to meet California Public Utilities Commission regulatory standards. • Developed multiple risk management plans for critical business records, improving upon existing frameworks to appropriately manage records, close gaps between written program requirements and intended outcomes reduce risk and meet intended program requirements. • Transitioned staff to remote at the outset of the pandemic with no reduction in production or performance, successfully taking on more work with a 30% reduction in staff and becoming a permanent, fully remote work environment. • Managed concurrent and repeated audit inquiries from Big 4 accounting firms.

Los Angeles County, California, United States

In this role, I led a 17-person team responsible for monitoring annual billing for accuracy as well as credit and collection activities. In addition, I implemented processes and filing requirements dictated by regulatory bodies. • Redeveloped monitoring program to target individual risks within billing and credit processing to pinpoint and rectify recurring issues rather than blanket monitoring to better utilize available resources. • Defined team mission, vision, direction and strategies for managing unprecedented organizational changes.• Member of leadership team that oversaw migration of in-house billing system to an external customized SAP system, ensuring all business requirements were met. • Coordinated Lean Six Sigma implementation as the Continuous Improvement Champion, improving frameworks and communicating the pipeline for potential ideas. • Sponsored multiple employee teams including Customer Service Week, Employee Contributions and Grass Roots Safety.

Humboldt, Ia

I joined the company during an unstable time and was tasked with fully developing the food and safety program and overhauling an underperforming department following the sudden departure of the former Director. I managed all food safety and quality initiatives including compliance management, product specifications, labeling, out-of-compliance products, food safety training and material quality. Additionally, I served as primary contact and Company representative for the USDA, customers and auditors and performed internal audits.• Reduced customer complaints by 44% YoY by performing root cause analyses regarding customer complaints and improving processes concerning substandard or undocumented methods in the field. • Improved compliance and efficiency by modernizing and automating manual processes using existing iPad-based system (RedZone), increasing visibility and expediting tracking and reporting processes. • Transitioned to a third-party microbiology testing lab to improve safety and quality. • Achieved zero Non-Compliance Records (NR) from USDA EIAO Food Safety Assessment.• Improved employee morale and productivity by eliminating excessive overtime and implementing new staffing strategies and schedules.

Eagle Grove, Ia

I was recruited to lead culture change and improvement in standards for two sites owned by egg farm/processing company. I led a small team in managing animal welfare of over 3M laying hens and all food safety programs. I was also accountable for 100% of company’s table (shell) eggs and 20% of liquid egg products. • Primary point of contact for all customer complaints and USDA and regulatory contacts. • Responsible for all internal and third-party customer audits. • Led turnaround and achieved Safe Quality Foods (SQF) certifications for two facilities in initial nine months; built and implemented two complete programs from the ground up, earning scores of 99% and 100% in subsequent audits.• Led investigation into issue with eggs breaking during transit and reduced damage by 38% through training on shipping and handling procedures at distribution facilities.

Wilder, Id

I was recruited by former leader to manage quality assurance for meat product manufacturer. I also served as HACCP coordinator. o Reduced overtime by 75% by assuming responsibility for scheduling, providing cross-training and actively monitoring overtime. o Initiated inventory control process resulting in significant budget requirements