Stephen Bouchard Email & Phone Number

Washington D.C. Metro Area

• Experienced technical consultant in the areas of inspection, intelligence analysis, examination, and law enforcement activities related to the importation of agricultural/commercial commodities and conveyances at ports of entry. • Created and developed Standard Operating Procedures (SOPs). • Analyzed admissibility for preventing entry of criminals and banned agricultural commodities. • Developed reporting systems related to port operations. • Managed daily/weekly/monthly reporting regarding admissibility, customs, and agricultural statistics for port operations. • Interpreted a wide variety of laws, rules, regulations and procedures relating to imported commodities, processing and control of passengers, and identifying violations. • Applied a wide range of federal, state, local laws and agency regulations for the admissibility of agriculture commodities while preventing the introduction of pests, diseases, and agro-terrorism into the United States. • Participated in enforcement, targeting, and analysis teams charged with collecting, analyzing, and identifying high-risk entries and conducting visual/physical inspections of cargo, conveyances, and passenger baggage. • Planned, conducted, and supervised remedial actions for inspections in a constantly changing environment.

Washington D.C. Metro Area

• Validated unpaid expenses from the Concert Network (BT/AT&T) with interaction with domestic and overseas payment centers in coordinating payments.• Developed relationships with suppliers in resolving disputes with invoices• Validated expenses related to the global network and other problem expenses to keep company debt to a minimum through the use of corporate systems.• Developed and analyzed statistical measures for data systems.

Washington D.C. Metro Area

• Analyzed and recommended changes in data gathering methods for company suppliers and clients to simplify processes. • Developed standard corporate operating procedures for daily processes and analysis reducing time for development team in automating reporting systems. • Conducted regular reviews and recommended changes with data warehouse on supply information for updates, new information, data problem fixes, and process changes. • Designed and developed reporting measures for fault management and operational performance. • Reviewed service delivery performance to determine high and low performing teams. • Managed fault analysis for 500 separate groups within telecommunications network identifying network performance problems.• Designed the development process for a global service delivery daily operations reporting system. Worked closely with developers, data warehouse teams, management, and providers to establish a base system with an understanding across all mediums.• Trained global teams on company systems and statistical processes.

Bachelor Of Applied Science - Basc, Natural Resources Management And Policy

Master Of Science - Ms, Information Technology