Stephen Cavicchio Email & Phone Number

Philadelphia, Pennsylvania, United States

• Maintain information systems to ensure that RMA continues to effectively support and serve staff, members, associates, and other customers to achieve organizational objectives. Develop system specifications to satisfy.
• Support, administer and maintain all features of the Microsoft 365 environment.
• In an ongoing manner, monitor the latest releases of the network operating system and office automation software. Translate user needs into information systems technical requirements. Recommend technical improvements.
• Effectively troubleshoot systems problems. Enforce network operating standards regarding security, Backup, and Recovery of servers and PC workstations.
• In a timely and effective manner, troubleshoot and resolve user-related systems-supported hardware and software problems. Assist where possible on unsupported interfaces.
• Create and maintain policies, procedures, support, training, and knowledge base documentation.

Philadelphia, PA, USA

• Confer with customers to identify business requirements, study past & current IT trends, determine which technology can best satisfy agencies’ IT requirements, develop plans to meet these needs.
• Engage in all aspects of the IT procurement process, interact with various groups to approve bids & coordinate the purchase process, update & manage affected inventories and tracking tools, prepare items for deployment.
• Engage in all aspects of the IT asset management process from procurement to management of active assets to the retirement of equipment that has reached end-of-life.
• Engage in all aspects of larger-scale IT-related projects: Requests-For-Proposal (RFP) creation, management & review of proposals, interaction with respondents, proposal evaluation and selection, coordination of RFP.
• Act in Tier-3 role for break/fix, configuration & deployment, application support, etc.
• Administer & monitor requests through a central ticket tracking system (SYSAID), generate associated performance metrics.

• Managed business systems analysis projects to identify information technology, program applications & systems approaches to business processes & operations; worked closely with customers to evaluate and analyze.
• Developed work assignments, manpower needs, and schedules for completion of the various phases of the project; supervised the work of project staff and participated directly in the analysis of agency operations to.
• Evaluated various proposals from outside consultants for plans, designs, and implementation of information systems; worked with outside consultants in the development and installation of systems designed to meet the.
• Directed and participated in orientation of agency officials and staff to assist them in implementation and to enable them to evaluate the system's effect on their personnel, budget, and organization.
• Developed and presented training sessions in order to train personnel in user departments in any specific procedures necessary regarding automation and use of information technology and systems.

Greater Philadelphia Area

• Managed multi-agency projects such as:o Implementation of city-wide land-bank management system (LAMA)o Implementation of mobile (i.e. tablet-based) inspection systemo Consolidation of 3 network domains into 1 central.
• Established and maintained relationships with outside vendors for various third-party business applications; involved other internal IT teams as required and ensured proper communication between the two parties
• Managed the full IT asset life-cycle (i.e. planning, maintaining, tracking, and retiring assets); served as primary liaison with vendors as part of procurement, maintenance and repair services contracts; initiated.
• Created, documented, and deployed desktop images that support both city standards and agency-specific requirements.
• Engaged in incident management process from point-of-entry through required levels of escalation to final issue resolution and provided necessary follow-up as needed.
• Administered features of Microsoft Active Directory, managing server backups/restores, planning and implementing server changes; troubleshooted network connectivity issues; participated in network-related projects such.

• Performed the full scope of desktop and workstation networking tasks for local and wide area networks ranging from workstation hardware and software installation and maintenance to the point of network access
• Configured and performed diagnostic techniques to determine software or hardware related problems; identified and implemented problem resolutions
• Provided customer support related to network access, use of network, or network problem resolution
• Ensured that application software on file servers was current (upgrades, patches, fixes, etc.)
• Administered/coordinated user access to various departmental and city systems either directly or in conjunction with other IT-based access control or information security groups as they relate to access additions.
• Responsible for the implementation and technical support of solutions desk-side and via other service delivery personnel for high-value, time-sensitive agency operations

Greater Philadelphia Area

• Performed technical, functional, & financial analyses as they related to IT initiatives working with both customer management/staff, internal IT groups, & vendors; ensured proper documentation, design, implementation.
• Served as business continuity coordinator: developed business unit (BU) recovery plans; performed business impact analysis (BIA); meet BCP requirements regarding external service providers prescribed; ensured plan.
• Engaged in regular internal compliance reviews involving both business processes & associated technology resources to ensure that end-users had minimum necessary application rights & entitlements to perform their.
• Generated monthly & ad-hoc reports covering various employee & departmental performance metrics for senior management review
• Administered/coordinated user access to various departmental & bank wide systems either directly or in conjunction with other IT-based access control or information security groups as they relate to access additions.
• Responsible for the implementation & technical support of solutions desk-side, remotely, & via other service delivery personnel for high-dollar, time-sensitive business operations

Greater Philadelphia Area

• Provided high-value consulting and project-related services to a wide-range of customers including consumers, small businesses, and non-profit groups in the areas of desktop and networking-related technology
• Planned, procured, installed, documented, and supported IT environments from the ground-up for individual and organizational clients including wiring, desktop hardware and software (desktops, notebooks, printers.
• Interacted and/or subcontracted with other vendors as the customer’s liaison to secure IT-related products/services as required (hardware, software, internet connectivity, wiring, etc.)

Greater Philadelphia Area

• Provided technical solutions to customer business units by utilizing project life cycle methods to implement efficient and cost-effective desktop hardware and software technologies, LAN/WAN connectivity, and interfaces.
• Performed technical, functional, and financial analyses working with both customer management/staff, internal IT groups, and vendors to ensure proper documentation, design, implementation, and maintenance of solutions.
• Learned and developed a thorough knowledge of various business line service and solution offerings; collected, documented, and shared this knowledgebase via various IT tools with teammates; acted as subject matter.
• Responsible for the implementation and technical support of solutions desk-side, remotely, and via other service delivery personnel for high-dollar, time-sensitive business units
• Analyzed and interpreted basic customer technology requests (move/add/change); engaged in procurement functions; coordinated the participation of other service providers to complete the request; fulfilled associated.
• Participated in the creation, adoption, deployment, and documentation of standardized desktop images that supported both corporate operations and business-unit-specific requirements

Greater Philadelphia Area

• Managed and supported multiple Novell-based LANs across several sites as part of the overall corporate network
• Administered various network objects (i.e. containers, groups, printers, servers, users, volumes, etc.) to support day-to-day operations and maximize network performance
• Planned, installed, upgraded, relocated, and supported PC/LAN-based hardware and software products to support both internal and business unit operations
• Tracked and forecasted network activity (i.e. disk, memory, bandwidth utilizations, etc.) to maximize performance and minimize bottlenecks; produced monthly production and capacity planning reports for management review
• Participated in the development and implementation of corporate IT infrastructure and desktop standards
• Developed and coordinated disaster recovery plans in support of business units located at my site

Greater Philadelphia Area

• Directed a multi-million dollar, deadline driven, check-clearing operation in a data processing environment
• Managed a multi-shift clerical and technical staff plus two shift supervisors (hiring, payroll, performance and salary reviews, counseling, and terminations)
• Oversaw the administration and maintenance of a mission-critical, department mini computer system and check sorter hardware and software (installation, maintenance, repair, upgrades, etc.); participated in system.
• Drafted disaster contingency plans to support my line of business
• Acted as a liaison between the department and external IT vendors
• Developed PC-based tools to track and forecast department production and staff performance to minimize expenses and maximize workplace efficiencies

Greater Philadelphia Area

• Coordinated the automation of the company’s cash processing department from a paper-based process to an electronic, third-party vendor system during a year-long conversion project
• Acted as the principal corporate technology resource on the project team
• Acted as a liaison between the business unit, corporate IT, and the vendor
• Planned the implementation and testing of associated system hardware and software
• Trained the department staff in the application’s use; produced associated training documentation
• Oversaw the daily administration and support of the application’s mini computer system; participated in system upgrades and corresponding acceptance testing

Business Continuity Planning Certification

Certified Novell Engineer (Cne)

Operations Management Training Program

Bachelor Of Business Administration - Bba, Dual Major – Organizational Management And Computer Information Science, Graduated Magna Cum Laude (Cumulative Gpa: 3.72)

Activities and Societies: •Dean’s List for Academic Achievement (4 years) •School for Business and Management Honors Program (4 years).

Bachelor Of Arts - Ba, General Academics

Activities and Societies: •Mentally-Gifted Program (4 years) •Barnwell Honor Roll (4 years)