Steve E. Email & Phone Number

Remote

Following taking voluntary redundancy from The ESP Group, I embarked on a career break, during which time I focused on the dual goals of investing in property and relocation from London to Eastbourne.

London, United Kingdom

The ESP Group comprises of a number of complimentary organisations with distinctly different service offerings. My role was to implement a uniformed Account Management practice to the Groups largest accounts - The Rail Delivery Group (RDG), Transport for London (TfL), Stagecoach Group & Chiltern Railways - bridging several key areas of the Groups businesses, including software development (Systex), contact centre & smartcard fulfilment (Journeycall) and future mobility company (Viaqqio).• Plan, agree and formalise client/operations communication channels, meeting structure, issue resolution paths and work stream alignment• Internal coordination of the ESP Groups Operations with, Project & Change teams & Service Desk to join up delivery into Key Accounts• Initial focus on delivery of Key Client legacy Software Projects, Change Requests & Incident backlog• Primary point of contact for Software Project documentation & Change Request receipt and response with proposals and timescales• Chair Quarterly & Period Review meetings and host & facilitate meetings with all Key Accounts. • Production of multiple internal & external reports, including Weekly/Monthly Management Reports, Pipeline & Forecasting Reports and Work in Progress & Highlight Reports • Collation and submission of documentation and overall responsibility for all Group organisation and communication for Key Client's Landmark Digital Project• Named as a key reason for improvement within “Software Project Management Provision”, in areas of ownership, flexibility and communication at Key Client Quarterly Review• Played key and decisive roles in tender and contract negotiations, resulting in new contracts and contract extensions being awarded from several Key Accounts• Secured 92% Service Credit reduction against SLA contravention claim • Secured the introduction of a new Social Media contact channel for Key Client, establishing and agreeing contract variation terms and business rules

London, United Kingdom

Assigned a portfolio of 400 clients with the brief to develop and increase annual spend. Quickly developed relationships with key accounts and introduced projects to expand revenue outside client base.Passed introduction and product training - 91% Achieved month 1 sales target - 101%Achieved month 2 commission threshold target - 87%Awarded "Achiever of the month" award in month 2 - gift voucher rewardImplemented and completed dormant account data cleansing projectImplemented web sales review project (ongoing)

London, United Kingdom

Success in this role was dependent on developing and maintaining close working relationships within a portfolio of clients. By creating a detailed understanding of the complex communication requirements of a multifaceted client base, as well as a broader understanding of their business goals and objectives, I become established as a trusted advisor, able to manage the approach, planning and delivery of new services, demanding exceptional negotiation ability and the aptitude to analyse and present complex usage and spend data to allow contract recommendations during the contract renegotiation process. ● Negotiation of contract renewal and expansion within a personal portfolio of Corporate accounts, resulting in annual GP in excess of £120,000● Introduced a Contract Renewal Pipeline, detailing all clients’ contract end dates enabling a targeted sales structure to be implemented. From this pipeline, projection reports could be accurately produced and sales targets introduced● Consistently met and exceeded quarterly business retention & growth targets and KPI’s● Provided extremely high levels of customer satisfaction, account retention and growth, maximising revenue for the business● Utilise Tariff Analysis Reports and future growth plans to advise clients to ensure contracts are run at optimum cost efficiency● Developed Tariff Analysis Report template which breaks down and translates complex usage quickly and efficiently

South Wales

Fundamental to the project mandate, start-up and initiation stages of a remote teaching aid designed to bring accessibility of education to disadvantaged and excluded children. Working in partnership with educators, my role was to define the method, cost & implementation of mobile data solutions and provide preliminary portal designs, to facilitate application for project funding.This role developed further into the assistance with the design and build of the website platform and operational tasks as the business needs arose.

South Wales

Initial employment (April '98 - May '02) as a Retail Sales Advisor at multiple Vodafone Centre stores in South Wales. Responsible for the sale and upgrade of mobile phone contracts, accessories and insurance.Secondary employment (August '06 - March '09) as a Senior Account Manager fundamentally the equivalent role to the Business Account Manager position held with Fenchurch Communications Ltd. The Word Ltd is a Vodafone Partner based in Cardiff, where I managed a wide range of business accounts, focusing predominately on account retention and growth.

Education record

Year 1 - Hnd, Design For Interactive Media, Year 1 - Pass