Steve Ellis Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, Greater London, United Kingdom

NOC Engineer at the London Internet ExchangeFirst line Monitoring of the LINX network using tools such as Nagios and Grafana.Resolving member queries using networking tools.Using CLI to interrogate and resolve issues using Juniper and Edgecore/IPinfusion.

London, United Kingdom

Monitoring of nodes and services in the Lebara Network, ensuring alarms are proactively dealt with efficiently.Network monitoring and using analysis tools such as Huawei M2000 for Voice ,U2000 for transmission and I2000 for OCS charging management. Also Grafana for VoIP monitoring , Solarwinds for IP elements and PRTG for IT Server & application services handling.First and second line support for faults on the Ericsson EIN and MSC switches, Media Gateways & Huawei soft switch… Show more Monitoring of nodes and services in the Lebara Network, ensuring alarms are proactively dealt with efficiently.Network monitoring and using analysis tools such as Huawei M2000 for Voice ,U2000 for transmission and I2000 for OCS charging management. Also Grafana for VoIP monitoring , Solarwinds for IP elements and PRTG for IT Server & application services handling.First and second line support for faults on the Ericsson EIN and MSC switches, Media Gateways & Huawei soft switch MSC and UMG gateway assuring the network has maximum availability.Second line handling of customer mobile user faults, logging , escalating and resolving them to completion in line with the incident management process.Incident management - handling of major incident communications , including escalations and tests during service impacting network issues, resolving problems within stringent SLA's.Change management duties including the monitoring of network changes and preventing large impacts to the network. Show less

Newbury, West Berks

Network Monitoring of the Vodafone UK 3G/4G LTE Mobile network on a 24/7 shift basis.First line and second fault clearance on mobile switches and IN nodes.Performed nightly routines and changes on Ericsson MSC , Ericsson Blade clusters and intelligent charging nodes.Alarm management via Netcool.

London, United Kingdom

•Monitoring of all nodes in the Lebara Network, ensuring alarms are reacted to quickly and dealt with efficiently.•Analysing customer faults, logging them and escalating them to completion with third parties in line with the incident management process.•First/second line support for all faults on the Ericsson EIN /MSC switches, Media Gateways & Huawei MSC/UMG, assuring the network has maximum availability.•Change management including monitoring the works carried out causes minimal… Show more •Monitoring of all nodes in the Lebara Network, ensuring alarms are reacted to quickly and dealt with efficiently.•Analysing customer faults, logging them and escalating them to completion with third parties in line with the incident management process.•First/second line support for all faults on the Ericsson EIN /MSC switches, Media Gateways & Huawei MSC/UMG, assuring the network has maximum availability.•Change management including monitoring the works carried out causes minimal impact to the network. Show less

• Accepted faults from first line support for further investigation and resolved them within the agreed SLA.• Responsible for monitoring and support on Genband SBC , Genband G9 and Dialogic GCEMS and also the Digitalk card platform. This included resolving and progressing issues on the WaveCrest TDM and VOIP Network for improved performance and efficiency.Used Wireshark to interpret Ethereal and SIP call traces.•Escalated tickets as required with external carriers and other… Show more • Accepted faults from first line support for further investigation and resolved them within the agreed SLA.• Responsible for monitoring and support on Genband SBC , Genband G9 and Dialogic GCEMS and also the Digitalk card platform. This included resolving and progressing issues on the WaveCrest TDM and VOIP Network for improved performance and efficiency.Used Wireshark to interpret Ethereal and SIP call traces.•Escalated tickets as required with external carriers and other departments, maintaining a consistent level of contact with internal/external customers throughout the resolution process• Implemented least cost routing requests on the AXE 10 switch and Genband soft switch. Show less

London, United Kingdom

•Proactively monitored global transmission circuits daily, ensuring that any circuit errors were investigated and cleared before SLA thresholds were broken.Collated PM data and created accurate reports providing a a view of services and products for internal departments and customers on a monthly basis.•Escalated outages on prioritised customer’s services and those which fell below an availability of less than 99.98% per month.•Analysed recurring errors and suggested re-routes to… Show more •Proactively monitored global transmission circuits daily, ensuring that any circuit errors were investigated and cleared before SLA thresholds were broken.Collated PM data and created accurate reports providing a a view of services and products for internal departments and customers on a monthly basis.•Escalated outages on prioritised customer’s services and those which fell below an availability of less than 99.98% per month.•Analysed recurring errors and suggested re-routes to restore the fault efficiently and preventing revenue wastage.A previous role in this period was as a Voice Operations Engineer ,where my duties included-•Second line fault management dealt with voice routing and switching faults to keep the network running smoothly.•Surveillance of network traffic flows making sure that any problems that adversely affected the customers were dealt with in a timely and efficient manner. •Diagnosing problems on Ericsson AXE10 / AXD 301 Platforms using WinFiol, AMS and other analysis tools.•Testing routes for LCR (least cost routing), assuring that the company made the correct routings decisions based on cost and quality.•Interpreting SS7/C7 signalling traces (e.g. ISUP and Q931) and tested voice circuits end to end with other vendors to ensure faults were thoroughly resolved.•Initiating escalations to third party suppliers, keeping pressure on them during major outages, thus keeping within SLAs. Show less

London, United Kingdom

• Received at least 100 faults per week from financial banking customers, logging them on to the Clarify ticketing system.• Promptly dispatched to engineers and then escalated to ensure outages were kept to a minimum of 1 hour.

Ilford, United Kingdom

•Provided project support to Highways and street lighting engineers, inspecting contractors work to ensure it was completed to a high standard.•Tested street lights, signs and bollards and reported faulty lighting to contractors, helping to prevent accidents and increasing safety in the local area.

With both roles duties included..•Managing the TeliaSonera global voice network and was responsible for the operational running of the network, maintaining a solid interface between the outsourced NOC and the company.•Procedural and escalation point for employees of the international NOC in Sweden, giving these staff a point of contact for operational issues.•Reviewing third party SLA's and attended service review meetings, developing the working relationship between the suppliers… Show more With both roles duties included..•Managing the TeliaSonera global voice network and was responsible for the operational running of the network, maintaining a solid interface between the outsourced NOC and the company.•Procedural and escalation point for employees of the international NOC in Sweden, giving these staff a point of contact for operational issues.•Reviewing third party SLA's and attended service review meetings, developing the working relationship between the suppliers and TeliaSonera which enhanced vendor performance.•Defineing and implementing procedures that achieved successful fault completion times and also simplified processes for the handover of new equipment.•Managing upgrade/change projects to completion and approved vendor documents before upgrades both of which ensured traffic loss was non existent and did not impact on the customer.•Providing second/third line technical line support on the Ericsson AXE 10 switch whilst taking responsibility for all voice issues on the network.Previous roles at Telia included ..Operations & Maintenance Engineer •Delivered first line maintenance on the Ericsson AXE10 voice switch,ensuring its service were available and fault free.•Implemented and switch tested PDH and SDH interconnects to other Telco’s to add capacity and redundancy in the network enabling the company to maximise revenues by sending traffic over these routes.•Contributed to switch updates and upgrades with Ericsson and performed confidence tests before during and after the changes assuring impact on the customer was minimal.Helpdesk & Fault desk Co-ordinator •Managed and developed 10 staff in the helpdesk and fault desk functions over four years and then improved the team into separate departments which led to flexible processes for handling over 300 faults per week.•Coached team members, enabling them to diagnose faults to first line level. Show less

Private wires field technician in the financial buildings within the City of London.

Pass With Higher Mastery, Service Desk Management, Higher Mastery

C&G Radio & Television, City And Guilds 224

City and Guilds Electronic Servicing 224/Radio & Television Repair

Cse, Science

O Level Gcse, General Studies

Mathematics, Cse