Stephen Epp Email & Phone Number

Sales Executive and Account Manager with expertise serving B2B/technical clients with hardware, managed services, and IT service delivery solutions. Proven ability to earn client loyalty through a consultative approach that combines superior service and resolution of their high-priority challenges. Collaborative leader who exhibits tenacity, empathy, and clear communication while managing multiple priorities.• Recognized with multiple awards for elite performance. Earned the Top performer in 2019, Teamwork Award in 2020 and Top Performer in 2021 at Peak Technologies. • Mentored, coached, and developed less experienced sales professionals. Provided guidance and experiences to evolve their communication skills, tone and approach, resulting in improved sales transactions numbers, fewer escalations, and professional skill growth to benefit the organization. • Salvaged accounts at risk of discontinuing a service relationship. Utilized outstanding communication to problem-solve any misunderstandings and deliver beyond expectations, ultimately leading to the expansion of services and sales. • Achieved solutions to time-sensitive needs of clients. This was accomplished through planning, research, and going above and beyond, which exceeded clients’ security and technical needs and boosted revenue for Peak Technologies. • Exercised leadership by facilitating technical problem-solving for clients. Gathered cross-functional team leads in IT services and equipped them with additional resources to isolate and resolve system issues and outages, boosting client satisfaction. • Excelled at introducing cutting-edge technology to clients to gain buy-in for new products. Case in point: working with client to embrace adoption of a powered cart that enabled improved safety, productivity, loss prevention, and ROI for the client while generating substantial revenue for Peak. • Demonstrated skills as a high-touch, relationship-oriented partner to clientele while

Listed skills include Account Management, Building Relationships, It Infrastructure Client Service, Financial Services Client Service, and 2 others.