Managing all of the learning programs for E.C. Barton & Company.Designing new learning strategies.Implementing training initiatives.

Promote a strong customer service environment through engaging customers, seeking to fully comprehend their needs, and providing competent solutions.Analysis of profit and loss statements and the management of labor, maintenance, and inventory costs.Utilize Excel and Activant Falcon ERP software to generate reports and manage KPI’s.Maximize the use of limited resources to meet and exceed sales and merchandising goals.Perform regular inventory audits to maintain high levels of inventory accuracy.Responsible for interviewing, hiring, training, and evaluating all staff members.Ensure that all employees understand and follow all safety policies and procedures.Teach employees teamwork, company policies, safety practices, and forklift operations.Oversee all day to day operations of a profit center including: scheduling, shipping and receiving, maintenance and inventory audits, cost minimization, and customer relations.

Responsible for reconciling cash with sales receipts, keeping operating records, preparing daily bank deposit.Assisted in the supervision of three to five employees, delegated specific duties for each employee, and educated employees regarding sales activities, merchandise, and safety procedures.Managed customer situations by responding to customer needs, soliciting feedback to improve service, and keeping established commitments.

Contact customers to address complaints or service issues via the telephone and face to face meetings.Exhibit strong product knowledge with the ability to lead and develop others by training, coaching, and developing all store associates to ensure that all customers receive excellent service.Supervise and coordinate the actions of all store employees while serving as the manager on duty, also monitor schedule adherence and attendance policy. Seek to understand the needs of all customers by using past experience and knowledge along the ability to research the unknown to reach the desired solution.

Provided fast, friendly service by actively seeking out customers to assess their needs.Sold products to customers using a sales process that included greeting, qualifying, recommending, and closing without succumbing to customer objections.Learned and became familiar with numerous products along with their applications and benefits.

Provided excellent customer service both over the telephone and in person.Oversaw opening and closing operations of the retail store.Communicated with state and local agencies to ensure permits were secured.Compiled accounts receivable and went on collections calls. Supervised service technicians and retail store employees while orchestrating daily service routes and construction jobs.Ordered, received, and maintained all inventories for construction and retail store sales, also communicated with various vendors to negotiate lower pricing.