Customer Care Specialist
Current
Jul 2021 - Present
AeroLeads people directory · profile
Stephen Shadrach Email & Phone Number
Certified Google IT Support Professional | 15+ years of Customer Service Experience | Problem Solver | Relationship Builder | Strong Communicator | Excited about new technology!
at
Updater
1 work email found
@updater.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Certified Google IT Support Professional | 15+ years of Customer Service Experience | Problem Solver | Relationship Builder | Strong Communicator | Excited about new technology!
Location
Atlanta Metropolitan Area, United States, United States
Company size
Who is Stephen Shadrach? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Stephen Shadrach is listed as Certified Google IT Support Professional | 15+ years of Customer Service Experience | Problem Solver | Relationship Builder | Strong Communicator | Excited about new technology! at Updater, a company with 101 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at updater.com and a matched LinkedIn profile for Stephen Shadrach.
Stephen Shadrach previously worked as Customer Care Specialist at Updater and Guest Service Supervisor | Guest Service Agent at Dimension Development. Stephen Shadrach holds Google It Support Professional Certificate, It Support from Merit America.
Company email context
Email format at Updater
This section adds company-level context without repeating Stephen Shadrach's masked contact details.
{first}.{last}@updater.com
89% confidence
AeroLeads found 1 current-domain work email signal for Stephen Shadrach. Compare company email patterns before reaching out.
Profile bio
About Stephen Shadrach
Customer service and hospitality expert with a strong passion for helping people and building meaningful client relationships. Takes great pride in providing customer satisfaction, especially turning negative experiences into positive outcomes. Looking forward to transitioning to IT Support, with recent completion of Google IT Support Specialist certification, which is comparable to CompTIA A+. 15+ years in customer service roles have led to developed skills in teamwork, communication, problem solving, adaptability, and client management.
Current workplace
Stephen Shadrach's current company
Company context helps verify the profile and gives searchers a useful next step.
Updater
4 roles
Stephen Shadrach work experience
A career timeline built from the work history available for this profile.
Guest Service Supervisor | Guest Service Agent
- Demonstrated the ability to multi-task and adapt at a fast pace while dealing with various situations/individuals and heavy hotel activity
- Resolved customer complaints by taking ownership and using decisive action, based on previous experience and good judgement, which resulted in determining the most effective solutions
- Championed Marriott Bonvoy enrollments, becoming a leader in ensuring enrollment quotas were met and proper benefits were being given to members
- Promoted from Guest Service Agent to Guest Service Supervisor in the first 5 months of employment
- Awarded Employee of the Month in addition to being nominated for Employee of the Year
Oct 2018 - Jul 2021
Claims Specialist | Claims Adjuster
- Handled complex auto claims, including escalated issues and disputed damages, in a high-volume call center environment
- Requested/reviewed police reports, vehicle damage/accident scene photos and obtained recorded statements to establish liability, which resulted in negotiating the best possible outcomes for the company and client
- Identified and recommended referral of potentially fraudulent claims to special investigation unit or total loss department for applicable review
- Promoted from Claims Adjuster to Claims Specialist due to being a consistent top performer on all teams
May 2013 - May 2017
Scheduler
- Conducted outbound calls to schedule mystery shopping assignments with registered shoppers
- Utilized excellent time management skills to meet project deadlines which resulted in achieving and exceeding monthly metrics
- Negotiated shopper fees within guidelines provided by management
- Scheduled all designated projects according to priority and client program requirements
Aug 2011 - Jan 2013
Team & coworkers
Colleagues at Updater
Other employees you can reach at updater.com. View company contacts for 101 employees →
VP
Vicky Payne
Colleague at Updater
Jacksonville, Florida, United States, United States
View →
AM
Allyson Mutch
Colleague at Updater
San Diego, California, United States, United States
View →
TE
Tracie Evans
Colleague at Updater
Harrisonburg, Virginia, United States, United States
View →
EX
Emma Xie ,Cpa
Colleague at Updater
San Diego, California, United States, United States
View →
TU
Timbobo Undefined
Colleague at Updater
Phoenix, Arizona, United States, United States
View →
SS
Sam Sadtler
Colleague at Updater
Brooklyn, New York, United States, United States
View →
PS
Priti Singh
Colleague at Updater
Duluth, Georgia, United States, United States
View →
JC
John Caplinger
Colleague at Updater
Decatur, Georgia, United States, United States
View →
NM
Neeraj Mahajan
Colleague at Updater
Cumming, Georgia, United States, United States
View →
MR
Md. Rashedul Islam
Colleague at Updater
Bogra, Rajshahi, Bangladesh, Bangladesh
View →
Vicky Payne
Colleague at Updater
Jacksonville, Florida, United States, United States
View →
AM
Allyson Mutch
Colleague at Updater
San Diego, California, United States, United States
View →
TE
Tracie Evans
Colleague at Updater
Harrisonburg, Virginia, United States, United States
View →
EX
Emma Xie ,Cpa
Colleague at Updater
San Diego, California, United States, United States
View →
TU
Timbobo Undefined
Colleague at Updater
Phoenix, Arizona, United States, United States
View →
SS
Sam Sadtler
Colleague at Updater
Brooklyn, New York, United States, United States
View →
PS
Priti Singh
Colleague at Updater
Duluth, Georgia, United States, United States
View →
JC
John Caplinger
Colleague at Updater
Decatur, Georgia, United States, United States
View →
NM
Neeraj Mahajan
Colleague at Updater
Cumming, Georgia, United States, United States
View →
MR
Md. Rashedul Islam
Colleague at Updater
Bogra, Rajshahi, Bangladesh, Bangladesh
View →
2 education records
Stephen Shadrach education
Google It Support Professional Certificate, It Support
Merit America
Criminal Justice, 3.62 Gpa
FAQ
Frequently asked questions about Stephen Shadrach
Quick answers generated from the profile data available on this page.
What company does Stephen Shadrach work for?
Stephen Shadrach works for Updater.
What is Stephen Shadrach's role at Updater?
Stephen Shadrach is listed as Certified Google IT Support Professional | 15+ years of Customer Service Experience | Problem Solver | Relationship Builder | Strong Communicator | Excited about new technology! at Updater.
What is Stephen Shadrach's email address?
AeroLeads has found 1 work email signal at @updater.com for Stephen Shadrach at Updater.
Where is Stephen Shadrach based?
Stephen Shadrach is based in Atlanta Metropolitan Area, United States, United States while working with Updater.
What companies has Stephen Shadrach worked for?
Stephen Shadrach has worked for Updater, Dimension Development, State Farm ®, and Marketforce.
Who are Stephen Shadrach's colleagues at Updater?
Stephen Shadrach's colleagues at Updater include Vicky Payne, Allyson Mutch, Tracie Evans, Emma Xie ,Cpa, and Timbobo Undefined.
How can I contact Stephen Shadrach?
You can use AeroLeads to view verified contact signals for Stephen Shadrach at Updater, including work email, phone, and LinkedIn data when available.
What schools did Stephen Shadrach attend?
Stephen Shadrach holds Google It Support Professional Certificate, It Support from Merit America.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Stephen Shadrach you were looking for.
View similar profiles
