Stephen Sherry Email & Phone Number

Mechanicsburg, Pa, Us

Fort Worth, Texas, United States

Director Level Position responsible for 9 sites with a full time team of 50 and a vendor support team of 2000 for construction/deployment/operations in both On-Prem and Co-located facilities• Guided the deployment and support of Meta’s physical network and server infrastructure within the North American Central Region, covering 9 sites and over 10 million square-feet of capacity. • Stakeholder in the development of operational, business, and technical strategies governing the acquisition, deployment and support of 500 MW of Co-located facilities nationally.• Coordinated diverse business units to align operations and installation strategies for global infrastructure deployment. • Oversaw the selection and introduction of new vendor relationships, which reduced national resource challenges and expanded strategic global capabilities.• Conduct contract reviews and negotiations for the delivery of IT Infrastructure and services against a Global footprint

Dallas/Fort Worth Area

Led regional field support operations focused on deploying network and IT hardware for critical capacity growth across 500 MW of data center facilities-Ensured that all It hardware projects aligned with established service-level agreements (SLAs), as well as defining and implementing new best practices across the entire global footprint.-Responsible for first level support of IT assets within the region-Improved vendor-provided products and services by establishing reporting, forecasting, and invoicing requirements that created objective measurements for vendor performance globally.

Dallas/Fort Worth Area

Responsible for all data center operations that delivered mobile network services to 61 million customers and 45,000 employees nationwide; overseeing the deployment and support of all assets within the IT, network, and facilities environments.- Collaborated with architecture and project management teams to deliver new products and services to both T-Mobile enterprise and mobile customers- Led the site selection and buildout of a new Co-Located data center while driving the consolidation of legacy facilities; Re-aligned teams to provide superior service to new organizational footprint- Implemented new processes that improved overall IT cost performance, including reducing the implementations costs of IT assets by 90% and decreasing physical cabling expenditures by 40%.- Oversaw the management and allocation of a $15 million annual operations and deployment budget, positioning financial resources to ensure the successful completion of IT project deliverables.

Dallas-Fort Worth Metroplex

Created and led the primary support team in charge of administering T-Mobile IP networks; overseeing service and support for 64,000 cellular sites, all customer data transactions, and all enterprise users.- Developed new operational standards and monitoring that strengthened NOC processes improving the Customer experience and Enterprise IT KPIs and OKRs- Introduced new support processes that achieved 90% in IP ticket closures within one year, reducing costly escalation to advanced teams.- Led the development and implementation of standardized support processes for all T-Mobile IP networks - Created the operational acceptance lab for testing of hardware and code prior to deployment for the NOC and Escalation teams

Led a team of engineers responsible for all customer facing IP issues throughout the nation. Worked closely to ensure that all new implementations met industry best practices in design and scalability, ensuring a highly available IP network. Key accomplishments- Manage top level escalation team for all customer facing IP incidents- Ensured all major design initiatives met operational requirements for redundancy and resiliency- Managed implementations of major design initiatives in a timely and efficient manner.- Managed vendors for both known issues and proactive checks of the network- Ensured tools teams had proper requirements and delivered alarming features based upon the changing network topology

Network Engineer whose responsibilities include day to day maintenance of the Data Core Networks, troubleshooting of same network, and work closely with the design teams to implement and operate the Network infrastructure

On site consultant for a large Law Office in the greater Cleveland area, maintained all aspects of a 180 user network. This includes infrastructure, email, hardware, and various software packages used for the day to day business functions of said law office.