Stephen Farquhar Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Leading program of work to integrate recent APAC corporate acquisitions into the global parent company. Scope ranges from technology integration, reorganisation and FTE reduction, product consolidation, and related cost outs.

Melbourne, Australia

Lead program of work for Credit Risk, designing new credit strategies and workflows to enable Automated Credit Decisioning for the new flagship Business Lending platform. This program reduced application touch time and time to lending decisions, and hence improves customer experience and enables business bankers to better service their customers.

Melbourne

NAB's Digital Content delivery platform (nab.com.au), is built on Adobe's enterprise grade Adobe Experience Manager software and hosted in AWS (Amazon Web Services).As the Service Delivery Owner, I have the accountability for the work delivered by 8 scrum teams. This work includes enterprise funded investment activity, core platform development, and the.

Melbourne, Australia

• Implemented Net Promoter Score for measuring and responding to customer sentiment feedback and improving customer advocacy.Achievements:
• Developed $50m, FY15 and FY16 business cases
• Built strong change, communication, business, and technology teams
• Drove vendor analysis and internal architecture review
• Developed a roadmap for internal build, saving significant time and budget vs vendor purchase and integration
• Aligned business and technology stream schedules

Melbourne, Australia

• NAB Now is NAB’s mobile app that enables merchant acceptance of secure credit card payments via their phones (Mobile Point-of-Sale).Achievements:
• Recovered faltering project to ensure it met CEO Andrew Thorburn’s market promise of an in-market solution by October 2014
• Developed new terminal fulfilment processes
• Developed change management plans to ensure business and fulfilment team alignment
• Phased launch into market
• Integrated new fulfilment systems with a new 3rd party supplier

Melbourne, Australia

Technical Project Management for the most complex redesign and redevelopment of the NAB Connect Business Internet Banking Application since its inception in 2006.Project Budget: ~$20mProject delivered using end-to-end Agile development methodology with internal development team working with vendor development team, running in parallel sprint.

Melbourne, Australia

Technical Project Management across multiple project delivery streams to deliver new payments functionality to NABs Business Banking Internet Platform, NAB Connect.Project Delivered using hybrid Agile, with standard SDLC architecture, design, and business requirements, followed by Agile software development and application testing.Teams included:Business.

Melbourne, Australia

Technical Project Management across multiple project delivery streams to deliver new payments functionality to NABs Business Banking Internet Platform, NAB Connect.Project Delivered using standard waterfall SDLC methodology.Teams included:Business SMEsBusiness AnalystsFront end web UI designFront end web application developmentMiddleware messaging.

Melbourne, Australia

Delivery of the nab's Customer-led Innovation Strategy application, including management of bespoke in-house application development spanning data warehousing, reporting, web application, java, oracle, and Siebel. Delivered solution provides bankers with a seamless application experience improving their ability to identify customer opportunities, create.

Various consulting engagements ranging from organisational structure analysis to strategic IT analysis and planning.Clients included: - Federal Department of Human Services - Connex Rail (Veolia subsidiary) - Telstra - Oxiana Mining

Leading a team of consultants to deliver a program of work to uplift business and technical capabilities in Telstra's Lawful Interception group. Internal customers include technical and business managers. External customers include law enforcement and government agencies.

Project Director, cross company, for the marketing campaigns and technical activities to migrate 1.7m active Telstra customers from the CDMA Mobile phone network to the recently established NextG Mobile phone network. Activities included establishing effective governance, senior stakeholder management, overseeing marketing campaigns targetting multiple.

Melbourne, Australia

Established Ice Ridge Systems, a Workflow Management and Document Production software company specialising in land conveyancing practices. Responsibilities include general management, staff managements, sales management, developing strong industry relationships with key stakeholders in the legal and conveyancing community, and maintaining a program of.

Melbourne, Australia

Established one of Melbourne’s first Internet Service Providers, 5 years before the dotcom hype. Designed and implemented the initial network infrastructure and supporting business structure. Over 5 years Stephen managed all aspects of Ocean Internet including business growth and development, infrastructure expansion, and technological change. These.