Stephen Fasone Email & Phone Number

Troubleshoot and resolve endpoint issues for both Windows and Mac operating systems.Manage user permissions via Entra ID and Active Directory, ensuring appropriate access controls and security measures.Troubleshoot and support Azure Virtual Desktops.Collaborate with cross-functional teams to enhance IT support services and improve operational efficiency.Serve as the subject matter expert on Help Desk business processes, including new hire onboarding, employee offboarding, and… Show more Troubleshoot and resolve endpoint issues for both Windows and Mac operating systems.Manage user permissions via Entra ID and Active Directory, ensuring appropriate access controls and security measures.Troubleshoot and support Azure Virtual Desktops.Collaborate with cross-functional teams to enhance IT support services and improve operational efficiency.Serve as the subject matter expert on Help Desk business processes, including new hire onboarding, employee offboarding, and contractor management and improve business processes related to these areas.Develop and maintain documentation for IT processes and procedures to ensure consistency and compliance. Show less

•Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, and mobile devices over the phone, email, and in person.•Coordinate with vendors for warranty repairs•Create knowledge documents for bench technician processes•Manage the break/fix repair inventory and tickets for all devices taken in for service.•Provide detailed documentation through a ticketing system.•Escalate any tickets that cannot be resolved at the bench to the… Show more •Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, and mobile devices over the phone, email, and in person.•Coordinate with vendors for warranty repairs•Create knowledge documents for bench technician processes•Manage the break/fix repair inventory and tickets for all devices taken in for service.•Provide detailed documentation through a ticketing system.•Escalate any tickets that cannot be resolved at the bench to the appropriate department.•Work as a member of the service desk team to answer any and all questions. Show less

Ensure the security of the Museum and its contentsOffer assistance to staff and volunteers to facilitate museum operationsProvide high quality customer service to museum guests

Create reports on progress and improvement for a variety of agency programs with Microsoft Excel, Word, and PublisherCommunicate with discharged clients over the phoneAccurate and efficient data entry

Supervise interactive activityAnswer questions about the exhibit and the museumProvide customer service to all guestsInteract with children, families, and teachers on a daily basis

Maintained organization of library materialsAnswered questions and provided customer service to patronsAssisted in pulling materials for holds and weeding

Created a proposal for a reciprocal borrowing program between a special and public libraryResearched information using databases such as AcademicSearchComplete, LISTA, and LexusNexus.Communicated with patrons and Cleveland Botanical Garden staff.