Stephen Barry Email & Phone Number

Columbus, Oh, Us

London, Gb

FocusVision + Confirmit + Dapresy = ForstaPress Ganey Forsta offers full-spectrum customer experience and customer research technology solutions to client enterprises and agencies conducting primary quantitative and qualitative research.🔹 As Senior Director, I oversaw our core sales and account management strategies, reporting, sales enablement, and market competition initiatives, in addition to oversight of design and execution of client and partner research projects.🔹 Guided clients on Voice of the Customer (VoC) and Voice of the Employee (VoE) programs, enabling organizations to design, execute, gather and use real-time customer and employee feedback to create closed-loop feedback solutions, build long-term customer loyalty and retention strategies, and drive operational efficiencies.🔹 As quantitative and qualitative research product expert, I managed client expectations and provided programmatic research strategies to ensure deadlines and appropriately guide project pitch, strategy, research execution, and analysis.🔹 Directed research project design and execution of surveys, focus groups, mixed methods, and other research approaches. 🔹 Managed client research budgets and identified cost-saving strategies, resulting in a minimum of $100K annual savings.

London, Gb

🔹 Managed Pharma and Healthcare verticals (65% of dept. revenue), maximizing profit through the sustainment of high-profile qualitative client and agency relationships, whilst navigating procurement and legal department requirements.o Exceeded net new, net retention, and up-sell and cross-sell goals with a 112% achievement, $6.49M on $6.13M quota. 🔹 Executed various research methods that contributed to significant increases in customer acquisition, satisfaction, and sales.🔹 Drove data-driven decisions, enhanced research efficiency, and reliability while reducing inconsistencies through data management, process improvement, report creation, and the use of different research methods.🔹 Responsible for new business generation, supervision duties, research design and execution oversight, vendor management, and actionable insight delivery recommendations.🔹 Supervised weekly product development with the Project Manager and Development Lead to keep team sprints and priorities on track and aligned with market competition.🔹 Accelerated sales, account management, and customer success growth through enablement training, certification programs, and mentor program to ensure effective workflows prevailed.

London, Gb

Rejoined Forsta to lead efforts on rebuilding and re-establishing high-profile client and agency relationships, with a primary focus on Pharmaceutical and Healthcare verticals. In conjunction with supervision duties on new and resurrected Qualitative product lines.🔹Rectified the trajectory of lost high-profile clients, re-signing over $1M in new business in year 1, reversing the negative retention trajectory to exceed annual quota. 🔹 Translated business questions into research questions, guiding appropriate research methods to address client needs.🔹 Delivered multiple research projects on time and within budget, driving US and International expansion within client orgs. 🔹 Developed and sustained relationships with research partners across varied areas of expertise to elevate client assignments. 🔹 Established reputation as a trusted advisor for Product, Development, and Marketing through an ongoing monthly insight meeting on current gaps and competitive landscape. 🔹 Oversaw resurrecting a sunset platform in coordination with development and service teams, including go-to-market-plan, decks, marketing material creation, and end-to-end management of all sales from prospecting to account management duties from design and creation to kick-off's and renewals. - In first year, closed two new high-profile clients for $938K, with future expected license, growth, and maintenance revenue. 🔹 Implemented new tech (SalesLoft/LinkedIn Navigator/Zoom Info), and orchestrated a division-wide playbook for sales enablement, technique training, and certification program.

New York, Us

🔹 Managed all S&H business development efforts while overseeing direct and indirect reports across sales, operations, development, strategy, marketing, and CX.🔹 Overcame client strategy concerns through the introduction of custom quant and qual customer research methodologies, including the introduction of focus groups and facilitation of in-house qualitative moderation needs to improve insight credibility and CSAT scores. 🔹 Ensured successful company transformation through internal solution and CRM management, and rollout of Q, closing first clients with $1M projected 2020 revenue.

Milford, Ct, Us

🔹 Tailored and managed market research, digital marketing, and advertising strategy campaigns for clients to increase web traffic while bolstering lead generation and sales.

London, London, Gb

🔹 Managed and expanded US Corporate Team and market presence, including: account management, new business, sales development, operations, and revenue streams.🔹 Created new revenue stream through add-ons, analyst hours, and minimum pricing for a new market proposition.*Letter of recommendation available upon request.

Los Angeles, California, Us

🔹Oversaw East Coast operations, surpassing sales goals (16’: 147% = $1.1M; 17’: 105% = $1.57M ATD), and closing one of the world's leading providers of technology and communications services for $1.6M, the company’s largest multi-deal ever. 🔹 Improved reliability and saved clients time and resources typically needed to capture actionable customer insights, through the design and implementation of customer research communities and custom ad-hoc mixed-method market research.

London, Gb

🔹 Awarded top revenue leader award, exceeding annual targets (14’: 126% = $1.85M; 15’: 141% = $2.33M; 16’: 134% = $2.3M ATD). 🔹 Closed the company’s largest and longest partnerships.🔹 Drove substantial new business through personal hunting efforts across entertainment / media, finance / insurance, technology, retail / hospitality, transportation / energy, and CPG verticals.🔹 Ran company-wide capability and methodology training, client relationship building, and company representation trainings, in addition to mentoring direct reports and new hires.

Shelton, Connecticut, Us

🔹 Mastered research methodologies to effectively consult with end clients on appropriate sample strategies for quantitative and qualitative studies. Managed a team of 4.🔹 Three promotions over 3 years.

Shelton, Connecticut, Us

Shelton, Connecticut, Us

Shelton, Connecticut, Us

One of the most innovative additions to London’s property market, Fynders acts as an agent to individuals and companies who seek to rent or buy residential property.• Gained knowledge of an international real estate market• Perfected social skills through client and broker relations• Worked under Nadia Iqbal, Director and Owner

Chicago, Il, Us

One of the world’s largest commercial real estate firms; a real estate advisor and principal – the global standard for knowledge, service, and execution. - Interned under Alexander Chudnoff, Senior Director.

Bachelor Of Arts, Economics

Bachelor Of Arts, Psychology

Ba, Economics

High School Diploma