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Delivering on a 45 year proven track record in numerous Grocery Retail leadership positions. Strong focus on enhancing the Customer Experience through fact based analytics. Held positions of increased responsibility within multiple facets of the supermarket channel. Passionate, Customer Focused, energetic, self motivated, results oriented, strong organizational skills, dependable, resourceful with a focus on continuous improvement. Possess strong strategic and tactical development skills to achieve superior results. Let me support you in better understand your customer base and how to build sustained customer loyalty to your Brand.What sets me apart from others:- Ensuring the customer is at the center of all decisions made. My philosophy: If it is good for the customer, it is good for the business. "Customers are a leading indicator, sales and profits are trailing indicators".- Delivering exceptional customer focused Store Management and Operations experience - Experience in all facets of Category Management to include: CPG negotiations, legal compliance, strategic planning and tactical implementation to deliver improved and measurable results.- Extensive experience in "Own Brands" marketing to include: Strategic Brand Building, Product Development, QC. Label Development and tactical deployment of marketing strategies in support of building the brand.- Possess strong experience in the development of Category Management principles, strategic, analytical and tactical execution. Further developed and taught Category Management principles. Conducted training sessions at: St. Josephs Food Marketing Institute (Masters Program), Penn State, Dickinson and developed and led numerous training seminars. - Foster and encourage team building through valuing diversity and building on each individuals unique strengths to deliver exceptional results.-Proven record of strong mentoring and coaching skills. Enjoy sharing my years of experience to build the knowledge base of new associates.- Most importantly, ensuring a laser focus is placed on doing what is best for the customer, while ensuring a great customer experience is delivered every day, every time! -=Goal developing solid principles to deliver "Braggingly Happy Customers" every day.
Freelance
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Sr. Customer Care Client ConsultantFreelance Dec 2018 - PresentEast Coast United StatesPartnering with local businesses, start-ups and non-profits in support of delivering a "Remarkable Customer Service" experience across their respective business. Collaborating with retail businesses to analyze and evaluate current customer engagement business practices. Developing tailored curriculum to better understand how to foster a positive "can do attitude", through focusing on associate self awareness and their importance in ensuring both their own success, as well as, the total organization's success. Creating a " Customer First " culture within each business, ensuring "Braggingly Happy Customer Satisfaction" is achieved at all times, across all areas of the business. Strong focus on "Team Building" to support and encourage a positive team culture. Developing a work environment within organizations which fosters individual and team growth and most importantly job satisfaction across the organization. End goal, developing a mindset and culture which ensures that the "Customer/Guest" is always at the forefront and center of all decisions made within each respective organization.
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Carlisle Office ManagerJoh Aug 2016 - Dec 2017Carlisle, PennsylvaniaResponsible for all aspects of managing and maintaining the physical location of the JOH Carlisle Regional Office. Ensure the office is maintained in order to serve as a productive environment for our JOH On-Site Team, Clients and Customers. Responsible for enforcing that all safety and security measures are in place and being followed at all times. -
Sr. Manager Fresh Category Management InsightsAhold Usa Retail, Giant/Martins, Giant Landover, Stop&Shop New England And New York Jul 2010 - Jun 2015Ahold Usa, Carlisle, PaProvide advanced analytic for a $26B company. Measures included: Market, Financial and Customer KPIs for delivery to each of our Fresh Department VPs and their teams in support of building customer loyalty, sales, profits and the overall brand. Objective, support the business to fully understanding all metrics, with an emphasis on customer, the true measure of any retailer or CPG's performance. To provide strategic direction to our Fresh teams to support the deployment of tactics to improve performance across Ahold's many USA Banners. Developed and implemented a template based and repeatable format to fully vet and create well defined strategies at all levels of the business. -
Director Of Category Management SupportAhold Usa Supporting- Giant/ Martins Food Stores And Tops Friendly Markets Sep 2004 - Jun 2010Ahold Usa, Carlisle, PaResponsible for all aspects of Category Management to include: Enhanced Category Management process development,:training, tactical implementation and score carding. Objective to build total company: Customer Loyalty, Sales, Profits and overall Market position.Key Areas of Responsibilities Included:-Advancement of Category Management processes to ensure positioning as a "Best in Class" retailer in Category Management principles and practices.-Developed training materials/modules in support of our ever evolving advancements in Category Management. -Responsible for training of all Category Management processes through conducting training seminars and computer based training modules- Provide CEO, EVPs and SVPs with ongoing updates on Category performance across the total store, to include Non Food and Fresh Departments- Ensuring attention to detail providing a holistic view of each Category Managers Portfolios - Share best practices across Ahold USA and Ahold international- Viewed across the industry as the "Subject Matter Expert" in Category Management. Have practiced and taught the principles for over 20 years. Was the first to pilot a Category Business Plan, under the direction of Dr. Brian Harris , in 1993 for First National and Edwards Foods.
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Director Of Corporate BrandsGiant/Martins Food Stores, Tops Friendly Markets Sep 1997 - Jun 2004Ahold Usa - Giant Food StoresAs Director Corporate Brands I was responsible for all aspects of building our "Own Brands". Key responsibilities included:- Development of new and relevant products to expand our "Own Brands" position in the market to ensure we maintain a Market Leading position at all times.- Responsible for reviewing and approving all labels, art work and technical copy - Completed this for two complete label redesigns.- Ensure all quality control standards were met by all supplier partners and quality control practices were in place and being enforced.- Addressed any and all customer comments or complaints as related to Corporate Brands to ensure customer satisfaction was a Top Priority every day.- Maintained all legal compliance documentation and supplier records.- Responsible for Corporate Brand product cost negotiations with the support of corporate Ahold - Managed all aspects of Corporate Brand Sales, Marketing and related promotional events- Strong understanding of commodity markets ensuring we received the best possible commodity costs for Corporate Brand products.I have always been, and will continue to be, a strong proponent of the importance of "Own Brands" in building the strength of a retailer's banner. In addition, have been viewed as a "subject matter expert" in the area of Corporate Brands.I believe a strong Corporate Brands program helps distinguish you from other retailers. If your brands stand out your customers can only get them at your stores. Helps to support the total customer loyalty proposition across the banner.
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Dairy, Frozen, Edible Grocery Buyer And Category ManagerFirst National And Finast Supermarkets, Edwards Super Food Stores Sep 1986 - Sep 1994Windsor Locks ConnecticutStarted in 1986 in what was then referred to as a "Buyer". The "Buyer" position migrated into being one of the first "Category Managers " for First National Stores. I was selected by the EVP of Grocery Buying to head up the first pilot of a Category Business Plan, under the direction of Dr. Brian Harris, often referred to as the "father of Category Management". My position changed in 1993 to an actual Category Manager, one of the first in the company. My responsibilities now included training our current "Buyers" in the principles of Category Management. Over my career I have trained no less than 50 associates to become Category Managers, something which I very much enjoyed doing. Training and the transfer of knowledge is another passion for me. Over my Buyer and Category Manager career I was responsible for the following Desks and Categories:- Frozen, Spices and Candy - Sourced Corporate Brand Frozen Vegetable commodities on the West Coast at the most competitive cost and highest quality to meet our company's annual needs..- Dairy - Responsible for buying of all Dairy products for our own Fresh Warehouse. My goal was to turn the product before we ever had to pay for the product ensuring our customers the freshest product available in the market. I am happy to say I was able to achieve that goal on a consistant basis. Responsible for tracking commodity Markets in Dairy such as: Milk, Eggs, Cheese, Butter and etc. This type of commodity buying provided me with a strong understanding of how to buy on the market opportunistically.- Center Store Desks - Household, Main Meal, Enhancers, Breakfast and BakingI believe my strong exposure to all areas of the Retail Food business enable me to adapt to working in any business that deals with food quality, handling and remarkable customer service.
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Store ManagerFirst National Stores Jun 1977 - Sep 1986New York Metro Area And ConnecticutServed as Store Manager in 8 First National/ Finast Stores. Responsible for managing over 100 associates at any given point in time across all Departments. Responsible for: Annual sales ($28 MM+), Profit Targets, Inventory Control, Payroll Controls, Coaching Associates and building overall customer loyalty through remarkable customer service. Also, served as the Store Manager trainer for the Connecticut Area stores.
Stephen Chadwick Skills
Stephen Chadwick Education Details
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St. Thomas Aquinas CollegeScience/Business -
Nanuet New York High SchoolBusiness
Frequently Asked Questions about Stephen Chadwick
What company does Stephen Chadwick work for?
Stephen Chadwick works for Freelance
What is Stephen Chadwick's role at the current company?
Stephen Chadwick's current role is Sr. Customer Care Client Consultant (Freelance).
What is Stephen Chadwick's email address?
Stephen Chadwick's email address is sc****@****usa.com
What is Stephen Chadwick's direct phone number?
Stephen Chadwick's direct phone number is +171721*****
What schools did Stephen Chadwick attend?
Stephen Chadwick attended St. Thomas Aquinas College, Nanuet New York High School.
What are some of Stephen Chadwick's interests?
Stephen Chadwick has interest in Human Rights, Social Services, Children, Health.
What skills is Stephen Chadwick known for?
Stephen Chadwick has skills like Retail, Forecasting, P&l Management, Grocery, Merchandising, P&l, Corporate Brands, Commodity Markets, Customer Insight, Product Development, Customer Engagement, Customer Service.
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Stephen Chadwick
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