Stephen Finch Email & Phone Number

Scotland, United Kingdom

We Re-Think Logistics was founded in November 2021 as a consulting business and in March 2022 we took the decision to take a change in direction and become storage / distribution / consulting / fulfilment. Rebranding to WRT Logistics, we offer and end-to-end logistics business that is local enough and small enough to understand the requirements, challenges.

United Kingdom

The aim in creating Tailored Delivery Solutions was simple. It was all about the customer. What does a business want and how can we best help them to do so. At Tailored Delivery Solutions, it is not about what we want. It is about using the experience and contacts available to help a customer achieve what they may not be able to achieve - you don't know.

United Kingdom

Head of UK OperationsI was working for Caribou as Head of UK Operations on a short term contract. I was asked to move to Caribou to help oversee the parcel operations and then close the parcel side of the business and help work a plan to move into a different sector of logistics. My role has been to oversee 15 depots, the closure plan and reduction down to.

Livingston, Scotland, United Kingdom

• A fast-paced role looking after the logistics related activity for the group. Working in conjunction with key stakeholders from across the business to ensure smooth change and adapting to market/ external influences..
• Manage day to day carrier performance, monitoring and building upon a KPIs and SLAs across a worldwide operation
• Import / Export of all stock
• Peak planning
• Improving processes & supporting with global expansion whilst reviewing carrier proposition and cost
• Review trends & challenges

Glasgow, Glasgow City, United Kingdom

• An expansive role that finds me based within the Head Office Support Centre, operating independently of our Distribution Centre, whilst working hand-in-hand with the DC management to ensure all orders are being.
• Control and Management of a multi-million-pound budget
• Managing the e-commerce operation behind 1.5 million outbound orders per year
• Liaise with Digital Development Manager on all delivery, operational and customer touchpoints across all websites
• Creating and reviewing RFI/ RFQ processes
• Carrier KPI, End-to-End Delivery performance, and service level reporting

Glasgow, United Kingdom

Managing several complaints teams including specialists complaints and Executive complaints.Specialist in process development and improving customer experience.Specialist in TFO/ADR process and liaising with numerous parties to reach amicable and suitable conclusions.Relationship management of internal and external stakeholders.SLA management and.

Glasgow, United Kingdom

Managing customer support team, managing vital support functions.Streamline processes to improve customer cycle.Ensure swift resolution to all payment queries.Ensure all revenue protection guidelines and processes are followed at all times.Capacity analysis.

Glasgow, United Kingdom

Contracting Team Manager tasked with re-training and recruitment of customer service team. Short term role to rebuild a struggling and under-performing team. Handling SLA of multiple concurrent telephone lines to include Engineers calling, customer queries and emergency calls. Device training plans.Review processes and training materials.

Glasgow, United Kingdom

Contracting Customer Services Team Manager working contracts for John Lewis and NS&I managing teams of 20+ to ensure all compliance and KPIs met.Review of quality matrix with regular calibration sessions. Appointed key stakeholders within the team to ensure all sessions fed back to specific quality team and trends spotted and analysed. All regulatory &.

Glasgow, United Kingdom

Tele-sales role contacting SME market introducing the products and benefits to the decision makers. Appointment making, online tutorials and selling of website and Google Ad words

Glasgow, United Kingdom

Starting out as a collections agent and following the TCF guidelines to ensure that a resolution is met that suits both the client and the consumer.Completing detailed I&E to ensure accurate information taken and optimum collections made.Team leader roles to include dialler management and stringent SLA and abandon rates. Daily and weekly report to the.