Steve Fitzgerald Email and Phone Number
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Over 15 years of experience in operations leading teams, developing and analyzing performance, and implementing strategic initiatives. Energetic, self-driven and highly organized with an exceptional attention to detail. A quick study who thrives in fast-paced, innovative environments with a proven track record of formulating, communicating, and implementing strategic initiatives that have contributed to operational efficiencies and profitability.
Subsplash
View- Website:
- subsplash.com
- Employees:
- 306
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Senior Director, Risk, Compliance And ItSubsplashDurham, Nc, Us
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Director, Risk, Compliance & ItSubsplash Aug 2021 - PresentDallas, Tx, Us- Serve as in-house subject matter expert on KYC, compliance, and risk management. Provide regulatory advice and risk/control proposals for new product ideation and launches.- Monitor the status of KYC reviews and ensured timely completion by coordinating the effort of relevant stakeholders.- Educate business development team on due diligence and underwriting/KYC process in order to reduce time to contract signing and time to onboarding.-Create, update, and administer company-wide compliance policies, procedures, and training.
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Director, Finance & AdministrationCtf Raleigh, Ctf Usa, Ctf World Usa Sep 2017 - Aug 2021Hired to lead the finance, people, administration, and systems operations across four related entities. - Developed and iterated KPI reports and dashboards to identify trends that signal opportunities, challenges, and risks in order to recommend actionable responses and process changes. - Drove the FP&A process with the establishment of forecasting, financial reporting and budgeting standards across departments and entities.- Managed strategic initiatives including successful transition to a new customer management database and project management systems.- Designed and implemented key operational processes to better align projects and accountability. - Responsible for financial and labor compliance working closely with COO/General Counsel and outside accountants.
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Strategic Bank Partner Project ManagerHigher One Sep 2012 - Jun 2013New Haven, Connecticut, UsRecruited to lead efforts in implementing business critical projects related to our bank partners cross-departmentally. Built relationships with senior executives with bank partners to ensure smooth transition to new partners. - Managed day-to-day implementation and operational deliverables for strategic partners.- Tackled complex strategic and operational challenges to drive solutions.- Reengineered internal processes and reporting to reduce manual efforts and increase automation of deliverables for strategic partners. -
Director Of Onesupport Client ServicesHigher One Dec 2007 - Sep 2012New Haven, Connecticut, UsBuilt the client services department from the ground up to provide scalable, comprehensive, stellar product and service support for the exploding growth of our university and college customer base. - Led a team of client service analysts and managers in two regional offices that provided comprehensive operational and technical support to college and university clients for multiple financial technology product lines.- Fostered and maintained relationships across client partner teams to have a holistic understanding of their needs and expectations.- Recruited, trained, supervised, developed, and coached support analysts and managers.- Met or exceeded service metrics 98% of the time.
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Sr. Onesupport AnalystHigher One Aug 2004 - Dec 2007New Haven, Connecticut, Us- Developed operating and escalation procedures, service metrics, and change management processes from the ground up for a brand new client services department.- Responsible for supporting college and university administrators on all aspects of our software and services.
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Sr. Support EngineerCore Computer Group Nov 2001 - May 2004Us- Provided comprehensive technical support for custom distributed software applications for Department of Transportation (NHTSA, FHWA, and Crash Injury Research Network) personnel and contractors- Developed support process documentation- Assisted in monitoring monthly service reporting- Presented training seminar on software to Department of Transportation expert panel -
Help Desk Rep/Jr. ProgrammerSrc (Acquired By Titan Corporation) Feb 1999 - May 2000Reston, Va, Us- Provided comprehensive technical support for custom, web-based applications for Federal Aviation Administration safety inspectors- Supported U.S. and Singapore-based FAA operations -
Administrative AssistantOffice Of Ambassador Swanee Hunt/Charles Ansbacher Apr 1998 - Feb 1999
Steve Fitzgerald Skills
Steve Fitzgerald Education Details
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Harvard UniversityBachelors/Alb -
Fairfield High School
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Boston University
Frequently Asked Questions about Steve Fitzgerald
What company does Steve Fitzgerald work for?
Steve Fitzgerald works for Subsplash
What is Steve Fitzgerald's role at the current company?
Steve Fitzgerald's current role is Senior Director, Risk, Compliance and IT.
What is Steve Fitzgerald's email address?
Steve Fitzgerald's email address is sf****@****one.com
What is Steve Fitzgerald's direct phone number?
Steve Fitzgerald's direct phone number is (866) 309*****
What schools did Steve Fitzgerald attend?
Steve Fitzgerald attended Harvard University, Fairfield High School, Boston University.
What are some of Steve Fitzgerald's interests?
Steve Fitzgerald has interest in Children.
What skills is Steve Fitzgerald known for?
Steve Fitzgerald has skills like Salesforce.com, Project Management, Troubleshooting, Process Improvement, Team Leadership, Microsoft Office, Unix, Sql, Team Building, Leadership, Html, Coaching.
Who are Steve Fitzgerald's colleagues?
Steve Fitzgerald's colleagues are Jason Lippert, Brandon Wright, James Fransz, Jacob Mahaffey, Ryker Hampton, Megan Budd, Gabriel Young.
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