Trainer/Instructional design- Apple, Inc - Austin, Texas - 2001-2019Train staff, home-based agents, and vendor sites in North and South America in classroom, one-on-one, and virtual settingsLead train the trainer classes at Apple and vendor sites Actively contributed to development and implementation of evaluation standards new hire training and coaching Manage curriculum plans across multiple lines of business including Customer Service, Small and Medium Business, and Consumer SalesParticipate in needs analysis with key stakeholders and recommends effective learning solutionsReview course materials to confirm learning objectives have been met based on the audience and needs analysis resultsDevelop digital learning and blended learning solutionsConduct design and deliverables walkthroughs with stakeholdersRecommend and apply appropriate instructional design approaches to develop the learning solution and the deliverables across different delivery modalities Demonstrate critical thinking and decision making at the workplace Create eLearning software simulations for to provide hands-on practice with in-house software programs and agent tools Use adult learning theory to support the design, development of training for customer service, consumer and business sales, and communications World-wide lead multimedia design lead for Apple Retail Online Learning TeamCreate virtual training simulations to provide hands-on practice with in-house software programs and agent tools Deployed to WW regions including EMEIA and APAC Lead bi-weekly meetings with regional training teams in EMEIA and APAC