I am an experienced Customer Success Manager with 4+years in Customer Success, Account Management and Support. During this time I've successfully managed 30+ accounts and been able increase top line revenue 15%.I have worked with Tier 1, Tier 2, and Tier 3 clients and cultivated relationships with everyone from operations level employees to the C Suite. As a former College Football Coach and Player I am:🎯A People PersonI believe that people drive an organization's success. I am passionate about finding the best ways to communicate and getting the most out of individuals both inside the organization and outside the organization. 🎯Data-DrivenUsing data to make informed decisions in both business in football is critical. I have worked with data in both coaching and my professional career to drive decisions in game planning, recruitment, staffing, and resource allocation.🎯Skilled at setting and Achieving SMART GoalsIn athletics and professionally I have always believed that teams need direction and the best way to define that direction is creating individual goals that align with the organization's mission. I have utilized SMART goal setting since my time as a college athlete and believe it is the most effective system for driving success🎯Great at planning and designing effective teaching materialsIn athletics this was the playbook and position manual for our players. Professionally this is internal and external notion documents, Miro boards to demonstrate workflows for implementation, and training guides for multiple daily tasks for software customers.