Stephen Fratto Email & Phone Number

Greater Boston Area

Consulting Firm that assists clients in achieving desired outcomes in corporate real estate assignments. Clients include JLL, CBRE, Cushman & Wakefield, Green Property Management, and Detroit Public Schools.• Review client requirements, evaluation tools and current real estate results, identifying improvement areas.• Develop evaluation tools, setting higher performance standards and gaining further insight into portfolio results. These tools include:o Create industry-leading key performance indicators (KPIs).o Design updated reports and on-line dashboards.o Identify and overlay industry benchmarks.o Develop client / occupant satisfaction survey programs.• Utilize transformation and change management techniques, implementing improvement initiatives with client staff.

Greater Boston Area

Global Workplace Solutions platform resource directing Transformation, Innovation and Performance Management activities.• Drives innovation, performance and client satisfaction across service lines of Facility Management, Project Management, Transactions and Lease Administration.• Ensures global consistency and continually updating of global standards in Governance, Operating Performance, Client/Occupant Satisfaction Surveying, Benchmarking Utilization and Dashboard Reporting.• Consistent goal across Client Accounts is to improve real estate results of increased performance, reduced costs, and streamlined/ standardized processes through improved data collection and business intelligence.

Greater Boston Area

Greater Chicago Area

Improved company’s service offerings to enable clients to strengthen performance of real estate portfolios, to align goals with overall corporate objectives, and to better compete in respective marketplaces / industries.• Drove continuous improvements in products and processes through strategic brainstorming and team collaboration.• Monitored and tracked industry demands, remaining at forefront of competitive service offerings.• Designed and developed differentiated solutions for corporate real estate clients, identifying innovative models and solutions.

Greater Boston Area

Greater Chicago Area

Led transformation activities to bring new clients to steady-state performance to achieve all contractual obligations and meet best practice account management standards. Clients included Walgreens, Microsoft, Monsanto, and Ciena.• Finalized innovative KPIs with Fortune 50 NYSE client and achieved $3M+ at-risk management fees in 1st year. • Created process map for global contracting procedures for leading high technology company encompassing projects, transactions and facility management for100+ countries world-wide. Impact was quicker assessment of current state and identification of highest need attention areas.• Action planned with Account Teams, continually improving client performance.

Provided broad range of facility management, advisory and consulting services to corporate clients nationwide, including account management, performance best practices, real estate advising / consulting, and audit oversight. Clients included:Technology Services: AOL / Time Warner, EDS, Computer Associates and Sabre. Financial Services: Fidelity, HSBC, SunTrust, Union Bank of California, Fifth Third Bank, Household Finance, and Standard Federal.Automotive & Transportation: General Motors, Ford, Delphi, Visteon, Northwest Airlines and Shell.Retail & Manufacturing: McDonalds, Whirlpool, Philips, and Amway.Education & Government: University of Pennsylvania and Fannie Mae.Healthcare: Tenet Healthcare.• Designed and developed integrated web-based reporting dashboard for diversified multi-national client. Incorporated roll-up “tabs” for financials, WOs, projects, utilities, and space and occupancy planning, displaying results / metrics / trends numerically and graphically.• Created transformation staffing plan for national mortgage lending client, achieving $500K+ in at-risk management fees on fixed price contract.• Met or exceeded all financial and operational performance goals as Corporate Account Manager: Clients included:o Served as Midwest Regional Manager for Bank One portfolio (now JP Morgan Chase). Directed all facility management activities in MI, IN & KY, which consisted of 1.1K buildings, encompassing 8.8M square feet.o Held role of State Manager for Ameritech account (now AT&T). Supervised staff of 70 in MI and oversaw portfolio totaling 4.9M square feet. • Led international task force reviewing best practices software to perform call center, work-order and preventive maintenance operations, resulting in selection of new computerized maintenance management software which better met client needs.

Mba

Ba, Economics

Education record